Technical Solutions Support
vor 3 Wochen
**About Userlane**
If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
**About the role**
Technical Solutions Support (Implementation and Service)
As Technical Solutions Support, you will be instrumental in upholding service excellence for top global brands leveraging Userlane. Leveraging your deep technical understanding and customer-oriented mindset, you will guide clients seamlessly through each implementation phase, providing continuous support to enhance and elevate their digital experience. By employing our Userlane platform, you'll aid clients in maximizing software utilization, driving adoption and efficiency, and realizing genuine value.
**Your mission**:
- Lead new client technical implementation, onboarding, and configuration to meet requirements
- First point of contact for our enterprise customers when it comes to the technical delivery of our product in pre
- and post-sales engagements
- Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring technical success
- Conduct comprehensive onsite and remote training sessions for clients on product usage
- Proactively identify process improvements and streamline customer support workflows
- Maintain accurate documentation of client interactions, implementation details, and support activities
**Your profile**:
- You have 1-3 years of product Implementation or tech support experience and are excited about joining a forward-thinking company like Userlane
- Bachelor’s degree in Science, Engineering, Telecommunications or Electro-Technical education on the local Master or certified Technician level
- Proven experience in implementation consulting, project management, or customer support in the tech/ SaaS industry
- Exceptional interpersonal skills for effective client communication
- Ability to manage multiple projects, prioritize tasks, and meet deadlines
- Flexibility for occasional travel to client meetings or training sessions
- Experience with HTML and user authentication (SSO/SAML/2FA) is a plus
- Fluent German and English speaking and writing
**What's in for you...**:
- ** Team & Culture**:A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
- ** Market**:Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
- ** Growth**: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
- ** Benefits**: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
- A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events
**Ready to make an impact? We can’t wait to meet you
-
Technical Solutions Strategist
vor 1 Woche
Garching bei München, Bayern, Deutschland Cisco VollzeitCisco is a leading technology company that prioritizes innovation and customer satisfaction. As a Technical Solutions Strategist, you will play a vital role in shaping the future of our products and services.Estimated Salary: $120,000 - $180,000 per yearIn this position, you will have the opportunity to collaborate with our Sales team, CX CTO, and Deal...
-
Senior Technical Solutions Expert
vor 1 Woche
Kirchheim bei München, Bayern, Deutschland NetApp VollzeitAbout the RoleWe are seeking a highly skilled Senior Technical Solutions Expert to join our team at NetApp. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to customers, customer support personnel, and field support staff.Key Responsibilities:Troubleshoot complex issues related to NetApp...
-
Technical Support Engineer
vor 3 Wochen
Kirchheim bei München, Deutschland NetApp VollzeitTitle: Technical Support Engineer - German Speaker Location: Kirchheim bei Munchen, DE, 85551 Requisition ID: 128475 Job SummaryAs a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid...
-
Senior Technical Support Specialist
vor 3 Monaten
München, Deutschland Haier Europe VollzeitJob Posting Title Senior Technical Support Specialist The challenge For 40 years, Haier has focused its energy and expertise on one goal; producing the best home appliances to ensure the highest consumer satisfaction. We believe that we can only contribute to a simplified everyday life by working alongside our consumers and through gaining a true...
-
Technical Solutions Architect
vor 2 Wochen
München, Deutschland Amazon TA VollzeitAt Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. Its your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. Thats the energy and passion behind Amazon. ...
-
Customer Technical Support Specialist
vor 3 Wochen
münchen, Deutschland OptiSigns Inc. VollzeitOptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...
-
Customer Technical Support Specialist
vor 3 Wochen
München, Deutschland OptiSigns Inc. VollzeitOptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...
-
Customer Technical Support Specialist
vor 3 Wochen
München, Deutschland OptiSigns Inc. VollzeitOptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...
-
Technical Solutions Executive AECO
vor 6 Monaten
München, Deutschland Autodesk VollzeitPosition Overview Are you passionate about shaping the digital transformation with some of the most influential and biggest customers in DACH (Germany, Austria, Switzerland)? In this Technical Sales role, your primary responsibility will be to collaborate with and inspire some of our most strategic Architecture, Engineering, Construction and...
-
Solution Architect
vor 2 Monaten
München, Deutschland PTC Inc. VollzeitOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Technical Customer Support Specialist
vor 2 Wochen
München, Deutschland Userlane GmbH Vollzeit**About Userlane** If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you. **About the role** Technical Customer Support (Implementation and Service) As Technical Customer Support, you will be instrumental in...
-
Technical Solutions Executive Design
vor 5 Monaten
München, Deutschland Autodesk VollzeitPosition Overview The Technical Solutions Executive (TechSE) is a commercial technical role that partners with the Mid-Market Accounts Sales Executives to grow new business in the DACH region (Germany, Austria and Switzerland) in Design & Manufacturing (D&M) industry by overseeing the technical relationship and strategy for the accounts. You will...
-
Manager, Technical Program Manager
vor 3 Wochen
München, Deutschland Amazon TA VollzeitAt Amazon we believe that every day is still day one. That's the energy and passion behind Amazon. Amazon’s EU AMXL team is seeking a technical program management professional to kick off, integrate and maintain technical solutions with key partners. A key job function will be guiding internal/external partners through implementation of technical...
-
Customer Technical Support Specialist
vor 3 Wochen
Schwabing-West, München, Deutschland OptiSigns Inc. VollzeitOptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...
-
Solution Specialist
vor 3 Monaten
München, Deutschland Thinkproject Holding GmbH VollzeitBerlin (DE) Dresden (DE) Munich (DE) Wuppertal (DE) Wurzburg (DE) Consulting Customer service, hotline Fulltime Published: 2024-08-27 - Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're...
-
Technical Program Manager
vor 3 Wochen
München, Deutschland Amazon TA VollzeitAt Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. ...
-
Technical Program Manager
vor 4 Wochen
münchen, Deutschland Amazon TA VollzeitAt Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.Amazon’s EU...
-
Security Solution Architect
vor 2 Monaten
München, Deutschland Check Point Software Technologies Ltd. Vollzeit**Why Join Us?**: If you want to make the world a safer place - you belong with us. **Your role in a nutshell**: Check Point is looking for an experienced and talented individual to join our EMEA technical experts team covering the Quantum solutions suite. You will be the face and voice of Security Solutions in EMEA, both internally and externally. As a...
-
Service Technical Support Specialist
vor 3 Wochen
München, Deutschland OptiSigns Inc. VollzeitOptiSigns is committed to building a “customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...
-
Solutions Architect
vor 4 Wochen
München, Deutschland Snowflake VollzeitBuild the future of the AI Data Cloud. Join the Snowflake team. The** Solutions Architect** for the professional services team will be responsible for driving customer enablement and adoption. The Solutions Architect is a technical resource that provides technical guidance and expertise on the use of the Snowflake service. This role is a unique opportunity...