Technical Solutions Support
vor 2 Monaten
**About Userlane**
If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
**About the role**
Technical Solutions Support (Implementation and Service)
As Technical Solutions Support, you will be instrumental in upholding service excellence for top global brands leveraging Userlane. Leveraging your deep technical understanding and customer-oriented mindset, you will guide clients seamlessly through each implementation phase, providing continuous support to enhance and elevate their digital experience. By employing our Userlane platform, you'll aid clients in maximizing software utilization, driving adoption and efficiency, and realizing genuine value.
**Your mission**:
- Lead new client technical implementation, onboarding, and configuration to meet requirements
- First point of contact for our enterprise customers when it comes to the technical delivery of our product in pre
- and post-sales engagements
- Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring technical success
- Conduct comprehensive onsite and remote training sessions for clients on product usage
- Proactively identify process improvements and streamline customer support workflows
- Maintain accurate documentation of client interactions, implementation details, and support activities
**Your profile**:
- You have 1-3 years of product Implementation or tech support experience and are excited about joining a forward-thinking company like Userlane
- Bachelor’s degree in Science, Engineering, Telecommunications or Electro-Technical education on the local Master or certified Technician level
- Proven experience in implementation consulting, project management, or customer support in the tech/ SaaS industry
- Exceptional interpersonal skills for effective client communication
- Ability to manage multiple projects, prioritize tasks, and meet deadlines
- Flexibility for occasional travel to client meetings or training sessions
- Experience with HTML and user authentication (SSO/SAML/2FA) is a plus
- Fluent German and English speaking and writing
**What's in for you...**:
- ** Team & Culture**:A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
- ** Market**:Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
- ** Growth**: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
- ** Benefits**: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
- A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events
**Ready to make an impact? We can’t wait to meet you
-
Senior Technical Support Specialist
vor 4 Monaten
München, Deutschland Haier Europe VollzeitJob Posting Title Senior Technical Support Specialist The challenge For 40 years, Haier has focused its energy and expertise on one goal; producing the best home appliances to ensure the highest consumer satisfaction. We believe that we can only contribute to a simplified everyday life by working alongside our consumers and through gaining a true...
-
Working Student Customer Technical Support
vor 4 Wochen
München, Deutschland Orbem GmbH Vollzeit**Orbem is an impact-driven deep-tech startup from Munich, Germany.** We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge. We seek to make a difference - and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease...
-
Solution Architect
vor 3 Monaten
München, Deutschland PTC Inc. VollzeitOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Technical Customer Specialist
vor 3 Wochen
München, Deutschland Userlane GmbH Vollzeit**About Userlane** **About the role** Are you excited to combine your **technical skills** with a passion for **customer success**? As **Technical Customer Specialist** at Userlane, you’ll guide global brands through implementation and ensure they unlock the full potential of our platform. Your ability to **simplify technical challenges** and deliver...
-
Technical Coordinator
vor 4 Wochen
München, Deutschland Gensler VollzeitYour Role Gensler’s Munich Studio is seeking a Technical Coordinator - Senior to join our Workplace Studios. You will be a Revit genius who will be responsible for initiating the technical solutions to best meet the client and design briefs. You will be experienced in handling the technical process, with excellent communication and team relationship...
-
Solution Specialist
vor 5 Monaten
München, Deutschland Thinkproject Holding GmbH VollzeitBerlin (DE) Dresden (DE) Munich (DE) Wuppertal (DE) Wurzburg (DE) Consulting Customer service, hotline Fulltime Published: 2024-08-27 - Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're...
-
Security Solution Architect
vor 4 Monaten
München, Deutschland Check Point Software Technologies Ltd. Vollzeit**Why Join Us?**: If you want to make the world a safer place - you belong with us. **Your role in a nutshell**: Check Point is looking for an experienced and talented individual to join our EMEA technical experts team covering the Quantum solutions suite. You will be the face and voice of Security Solutions in EMEA, both internally and externally. As a...
-
Cloud Solution Architecture
vor 4 Wochen
München, Deutschland Microsoft VollzeitCome build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential and excitement for the journey ahead. As infrastructure Cloud Solution Architect, you will gather customer/partner insights and leverages these insights to design architectures, provide...
-
Interim Technical Specialist
vor 4 Monaten
80539 München, Deutschland GLONETPARTNERS VollzeitWe are seeking a Technical Battery Storage Specialist to lead technical discussions and provide expert guidance on battery storage technologies and trends. The role involves supporting large-scale projects, ensuring compliance with European regulations, and driving the development of product roadmaps. You will collaborate with clients and internal teams to...
-
Cloud Solution Architect
vor 5 Monaten
München, Deutschland Microsoft VollzeitWe are looking for a passionate **Cloud Solution Architect (CSA) focusing on Azure Infrastructure** to join the Customer Success team. As part of this role, you will be responsible for technical customer engagements, working with exciting projects within the Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning...
-
Cloud Solution Architect
vor 2 Monaten
München, Deutschland Microsoft VollzeitWith over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve...
-
Solutions Architect
vor 3 Monaten
München, Deutschland Snowflake VollzeitBuild the future of the AI Data Cloud. Join the Snowflake team. The** Solutions Architect** for the professional services team will be responsible for driving customer enablement and adoption. The Solutions Architect is a technical resource that provides technical guidance and expertise on the use of the Snowflake service. This role is a unique opportunity...
-
Cloud Solution Architect, German Speaking
vor 2 Monaten
München, Deutschland Microsoft VollzeitWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve...
-
Solution Expert
vor 3 Wochen
München, Deutschland Userlane GmbH Vollzeit**About Userlane** If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you. **About the role** Solution Expert (Implementation and Service) As a Solution Expert, you will be instrumental in upholding service excellence...
-
Delivery Solutions Architect
vor 3 Wochen
München, Deutschland Databricks VollzeitREQ# CSQ126R108 At Databricks we are on a mission to empower our customers to solve the world's toughest data problems with the Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the...
-
Senior Technical Support Specialist
vor 2 Monaten
München, Deutschland PTC Inc. VollzeitOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Customer Technical Support
vor 3 Monaten
80335 München, Deutschland Apaleo Vollzeit**We are Apaleo!** Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue. We're looking for a **Customer**...
-
Customer Technical Support
vor 4 Monaten
80335 München, Deutschland Apaleo Vollzeit**We are Apaleo!** Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue. We're looking for a **Customer**...
-
(Junior) Technical Content Writer
vor 3 Monaten
München, Deutschland Carly Solutions GmbH Vollzeit**Your mission**: As a (Junior) Technical Content Writer at Carly you'll be the driving force behind our car repair and maintenance content. With your automotive expertise and editorial skills, you will leverage our customer insights, which guide the company's success, making Carly a leading product in automotive technology. **Your Reponsibilities**: -...
-
Big Data Solutions Architect
vor 3 Monaten
München, Deutschland Databricks VollzeitCSQ126R11 **Notes on mandatory requirements**: - Proficient in both German and English, with business-level proficiency (minimum C1) - Based in Munich or Berlin As a Big Data Solutions Architect (Resident Solutions Architect) in our Professional Services team, you will work with clients on short to medium-term customer engagements on their big data...