Solution Expert
Vor 5 Tagen
**About Userlane**
If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
**About the role**
Solution Expert (Implementation and Service)
As a Solution Expert, you will be instrumental in upholding service excellence for top global brands leveraging Userlane. Leveraging your deep technical understanding and customer-oriented mindset, you will guide clients seamlessly through each implementation phase, providing continuous support to enhance and elevate their digital experience. By employing our Userlane platform, you'll aid clients in maximizing software utilization, driving adoption and efficiency, and realizing genuine value.
**Your mission**:
- Lead new client technical implementation, onboarding, and configuration to meet requirements
- First point of contact for our enterprise customers when it comes to the technical delivery of our product in pre
- and post-sales engagements
- Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring technical success
- Conduct comprehensive onsite and remote training sessions for clients on product usage
- Proactively identify process improvements and streamline customer support workflows
- Maintain accurate documentation of client interactions, implementation details, and support activities
**Your profile**:
- You have 1-3 years of product Implementation or tech support experience and are excited about joining a forward-thinking company like Userlane
- Bachelor’s degree in Science, Engineering, Telecommunications or Electro-Technical education on the local Master or certified Technician level
- Proven experience in implementation consulting, project management, or customer support in the tech/ SaaS industry
- Exceptional interpersonal skills for effective client communication
- Ability to manage multiple projects, prioritize tasks, and meet deadlines
- Flexibility for occasional travel to client meetings or training sessions
- Experience with HTML and user authentication (SSO/SAML/2FA) is a plus
- Fluent German and English speaking and writing
**What's in for you...**:
- ** Team & Culture**:A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
- ** Market**:Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
- ** Growth**: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
- ** Benefits**: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
- A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events
**Ready to make an impact? We can’t wait to meet you
-
Security Solution Architect
vor 3 Monaten
München, Deutschland Check Point Software Technologies Ltd. Vollzeit**Why Join Us?**: If you want to make the world a safer place - you belong with us. **Your role in a nutshell**: Check Point is looking for an experienced and talented individual to join our EMEA technical experts team covering the Quantum solutions suite. You will be the face and voice of Security Solutions in EMEA, both internally and externally. As a...
-
Software Solutions Expert for Aerospace
vor 1 Woche
Garching bei München, Bayern, Deutschland FERCHAU GmbH VollzeitWe are seeking a highly experienced Software Solutions Expert for Aerospace to join our team at FERCHAU GmbH. In this role, you will be responsible for designing and implementing complex software solutions for the aerospace industry.About the PositionEstimated annual salary: €70,000 - €90,000The opportunity to work on challenging projects in the field of...
-
Pre-sales Solution Architect
vor 2 Wochen
München, Deutschland ServiceNow Vollzeit**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
-
Solutions Architect
vor 3 Monaten
München, Deutschland Minitab Vollzeit**Position Description**: _The primary focus of a Solutions Architect (SA) is to become a domain expert in Minitab's products, solutions, and markets (both industry and functional areas), enabling them to effectively discover, develop, position, and differentiate Minitab's unique value proposition to both prospects and customers. The SA role is focused on...
-
Solutions Architect
vor 2 Monaten
München, Deutschland Snowflake VollzeitBuild the future of the AI Data Cloud. Join the Snowflake team. The** Solutions Architect** for the professional services team will be responsible for driving customer enablement and adoption. The Solutions Architect is a technical resource that provides technical guidance and expertise on the use of the Snowflake service. This role is a unique opportunity...
-
Ai Solutions UX Designer
vor 3 Monaten
München, Deutschland Aleph Alpha Vollzeit**Overview**: We are looking for an experienced and dedicated AI Solutions UX Designer (f/m/d) who can ensure all of our solution implementation at customers, partners and clients have state-of-the-art user experience and are built to maximize end user productivity. **Your responsibilities**: - Conduct user research, including interviews, surveys, and...
-
Senior Power Electronics Packaging Expert
vor 3 Wochen
München, Deutschland Li Auto VollzeitAbout the RoleWe're seeking a highly skilled Senior Power Electronics Packaging Expert to join our power module team at Li Auto. As a key member of our team, you will be responsible for designing and developing advanced electrical packaging solutions for our SiC power modules.
-
Solutions Architect Gsi Accenture
vor 2 Wochen
München, Deutschland Pure Storage Vollzeit**BE PART OF BUILDING THE FUTURE.** What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by...
-
Product & Solution Security Expert (m/f/d)
vor 2 Wochen
München, Deutschland Allgeier Experts GmbH VollzeitWith us, Allgeier Experts, you are independent in your job search! Independent of contract type, industry and classic application procedure. In addition, you benefit from our distinctive customer network throughout Germany and thus secure the perspective that really suits you and your life! Are you an IT specialist? Then we have the right job for you! At...
-
Solution Expert
vor 2 Monaten
München, Deutschland Userlane GmbH Vollzeit**About Userlane** If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you. **About the role** Implementation Consultant & Customer Support Manager In the role of Implementation Consultant & Customer Support Manager,...
-
Cloud Solution Architect, German Speaking
vor 2 Monaten
München, Deutschland Microsoft VollzeitWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve...
-
Insurance Solutions Intern
vor 1 Monat
München, Deutschland Munich Re VollzeitInsurance Solutions Intern (M/F/d)* **Firma** Munich Re **Standort** München, Deutschland Global Consulting offers Insurance Solutions to drive performance and to develop business models for existing and emerging risks in Property & Casualty insurance. Our insurance experts provide top quality consulting services and tailored solutions to insurtechs,...
-
Solutions Architect
vor 3 Monaten
München, Deutschland Databricks VollzeitFEQ425R231 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a...
-
Solutions Architect
vor 4 Wochen
München, Deutschland Databricks VollzeitFEQ126R35 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a...
-
Senior Developer Business Process Expert
vor 14 Stunden
München (Kreis), Deutschland WWK Lebensversicherung a. G. VollzeitJob Title: Senior Developer - Business Process Expert**About the Role**We are seeking an experienced Senior Developer to join our cross-functional team focused on Business Process Automation (BPA). As a Senior Developer, you will be responsible for designing, developing, and implementing business process automation solutions using Camunda. This is an...
-
Delivery Solutions Architect
vor 1 Woche
München, Deutschland Databricks VollzeitREQ# CSQ126R108 At Databricks we are on a mission to empower our customers to solve the world's toughest data problems with the Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the...
-
Technical Solutions Executive Design
vor 6 Monaten
München, Deutschland Autodesk VollzeitPosition Overview The Technical Solutions Executive (TechSE) is a commercial technical role that partners with the Mid-Market Accounts Sales Executives to grow new business in the DACH region (Germany, Austria and Switzerland) in Design & Manufacturing (D&M) industry by overseeing the technical relationship and strategy for the accounts. You will...
-
HR Solutions Senior Specialist
vor 2 Monaten
München, Deutschland Boston Consulting Group Vollzeit**WHAT YOU'LL DO**: **YOU'RE GOOD AT**: - You are passionate about digital technologies at the intersection of HR and IT. - Your strong analytical skills help you understand business requirements and develop suitable & sustainable solutions. - You have a strong technical understanding, along with strategic analysis and execution capabilities. - You are...
-
Healthcare Solutions Manager
vor 2 Monaten
münchen, Deutschland Exact Sciences VollzeitHelp us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working...
-
Solution Sales Specialist
vor 1 Monat
München, Deutschland Microsoft VollzeitAre you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from? Are you passionate about cybersecurity? Do you enjoy working on a high-performing, fast-paced sales team? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes? If so, we are looking for you! Microsoft...