Chapter Lead Customer Experience

vor 6 Monaten

Frankfurt am Main, Deutschland ING Vollzeit

You have a feel for what customers want and what makes them happy? And you have the necessary analytical know-how to collect, condense and evaluate customer feedback and draw the appropriate conclusions? Which you ideally use in a company that not only promises work-life balance, development and diversity, but also lives them with the right benefits and a unique corporate culture? Perfect Your "Customer Experience" team is looking forward to meeting you

Your Tasks
- Together with your "Customer Experience" team, you are our direct link to the customer.
- To this end, you look after our tools for recording customer experiences and develop them further.
- You translate customer feedback into recommendations for action and regularly coordinate this with our product and service teams.
- Together, you turn us into "customer understanders" and thus bring us ever closer to our customers.
- You will also contribute to strengthening our customer-centric ING culture with internal trainings, seminars and events.

Your Profile
- Degree in economics or a comparable qualification
- Several years of practical experience in the management of customer feedback and customer satisfaction
- Good knowledge of customer analytics or market research
- Analytical mindset
- The ability to identify customer concerns and derive measures based on data
- Team spirit and communication skills
- Presentation and moderation skills
- Very good written and spoken German and English

We offer many benefits
- Company pension plan, capital-building offers, free Deutschlandticket & bicycle leasING, company restaurant
- Remote working depending on the position and department and in line with the company, regulatory and legal requirements; individualized work schedule models, sabbatical, subsidization of nursing & childcare costs
- Personal budget for continuing education and development as well as health; plus, a personal budget to set up your mobile working space

Ready for a new job?

At ING we are colorful and diverse: different personalities with different perspectives - an international culture where we value and appreciate each other. We believe in substance over style, people instead of labels.

This describes you to a T?

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