Team Lead Platform Onboarding Vendor Operations

vor 5 Monaten


Berlin, Deutschland Zalando Vollzeit

**THE ROLE & THE TEAM**:
Platform Onboarding department is responsible for onboarding newly acquired partners, as well as expanding existing business activities such as expanding to new markets, stores and/or migrating integration setups.

You will join and lead the Vendor Operations team that coaches, steers and manages the operational performance of our vendor network.

You will have the exciting opportunity to professionalise and enhance the quality of our vendor network (contractually, strategically and operationally) with the ultimate goal of creating a sustainable and scalable network capable of expanding and contracting as needed in the future.

**INCLUSIVE BY DESIGN**:
**WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)**:

- Manage the vendor network and the operations team, drive performance and ensure we deliver exceptional onboarding service to our partners.
- Drive change, while at the same time, run the onboarding operations efficiently (real time operations management vs. driving long term projects).
- Provide guidance, mentorship, and support to the team members to help them develop their skills and achieve their career goals.
- Manage broad stakeholder structures across several teams and business units.
- Collaborate with cross-functional teams to develop and implement new processes and workflows, improving overall efficiency and accuracy.
- Able to adapt and succeed in a changing environment.

**WE'D LOVE TO MEET YOU IF**:

- Experienced in working with vendors (quality, training, operations) and external partners.
- External focus: you care about providing the best experience to our partners, through the vendors
- Ability to create new structures to work with vendors (KPIs, incentives, penalties) to drive performance up.
- Communications and internal stakeholder management skills.
- Strong analytical skills: question the status quo constantly and always strive to improve processes or tools, keeping an eye on cost efficiency.
- Previous people leadership experience, willingness to grow and develop people.
- Experience working on tooling landscape that enables customer/partner services. Salesforce experience is a big plus.
- Strong written and verbal communication skills in English (German is a plus).

**OUR OFFER**:
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
- Drive your development through our training platform and biannual peer-to-peer review



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