Aktuelle Jobs im Zusammenhang mit Service Desk Operator - Frankfurt am Main - Serco Europe
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FM Service Desk Operator
Vor 7 Tagen
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FM Service Desk Operator
Vor 7 Tagen
Frankfurt am Main, Hessen, Deutschland Serco VollzeitAbout the RoleSerco is a leading provider of services to the European Institutions and other international organizations. We are seeking an experienced and dynamic FM Service Desk Operator to join our team in Frankfurt.Main ResponsibilitiesHandle incoming calls and service requestsManage service request tickets and meet room bookingsProvide customer support...
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FM Service Desk Operator
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FM Service Desk Operator
Vor 3 Tagen
Frankfurt am Main, Hessen, Deutschland Serco VollzeitAbout the RoleSerco is a leading provider of services to the European Institutions and other international organizations. We are currently seeking a highly skilled and experienced FM Service Desk Operator to join our team in Frankfurt.Main ResponsibilitiesHandle incoming calls and service requests with professionalism and efficiency.Manage service request...
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FM Service Desk Operator
Vor 5 Tagen
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FM Service Desk Operator
Vor 5 Tagen
Frankfurt am Main, Hessen, Deutschland Serco VollzeitAbout the RoleSerco is a leading provider of services to the European Institutions and other international organizations. We are currently seeking a highly skilled and experienced FM Service Desk Operator to join our team in Frankfurt.Main ResponsibilitiesHandle incoming calls and service requests in a timely and professional mannerManage service request...
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FM Service Desk Specialist
Vor 2 Tagen
Frankfurt am Main, Hessen, Deutschland Serco VollzeitJob Title: FM Service Desk OperatorAbout the RoleSerco is seeking an experienced and dynamic FM Service Desk Operator to join our team in Frankfurt. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and support to our clients.Main ResponsibilitiesHandling incoming calls and service...
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FM Service Desk Specialist
Vor 2 Tagen
Frankfurt am Main, Hessen, Deutschland Serco VollzeitJob Title: FM Service Desk OperatorAbout the RoleSerco is seeking an experienced and dynamic FM Service Desk Operator to join our team in Frankfurt. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and support to our clients.Main ResponsibilitiesHandling incoming calls and service...
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Fm Service Desk Operator
vor 1 Woche
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FM Service Desk Operator
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Serco VollzeitAbout the RoleSerco is a leading provider of services to the European Institutions and other international organizations. We are currently seeking an experienced and dynamic FM Service Desk Operator to join our team in Frankfurt.Main ResponsibilitiesHandling incoming calls and service requests from customersManaging service request tickets and ensuring...
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FM Service Desk Operator
vor 1 Woche
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FM Service Desk Operator
vor 1 Woche
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IT Service Desk Specialist
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland DIS AG Vollzeit{"h1": "IT Service Desk Agent - Herausforderung im IT-Bereich", "p": "Unser Kundenunternehmen in Frankfurt sucht einen motivierten Service Desk Agent (m/w/d). In dieser Position wirst du Teil eines dynamischen IT-Teams und erhältst die Chance, die faszinierende Welt der Informationstechnologie in einem modernen Umfeld hautnah zu erleben.", "ul": [{"li":...
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IT Service Desk Specialist
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland DIS AG Vollzeit{"h1": "IT Service Desk Agent - Herausforderung im IT-Bereich", "p": "Unser Kundenunternehmen in Frankfurt sucht einen motivierten Service Desk Agent (m/w/d). In dieser Position wirst du Teil eines dynamischen IT-Teams und erhältst die Chance, die faszinierende Welt der Informationstechnologie in einem modernen Umfeld hautnah zu erleben.", "ul": [{"li":...
Service Desk Operator
vor 5 Monaten
Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
We are hiring a **Service Desk Operator** for our prestigious partner ECB (European Central Bank) **in Frankfurt**. ECB (European central bank), it is the central bank of the 19 European Union countries which use the euro. Their main task is to maintain price stability.
**Please, note the position is offered as a fixed-term contract until 31/05/2024.**
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.**
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do
Main Responsibilities
As **Service Desk Operator** you will concentrate your activities on the following:
- Handling the switchboard internal/external calls
- Booking of meetings, including associated work orders for individual service providers
- Creation of tickets for all service providers
- Provision of assistance to the employees on finding information related to daily processes
- Acting as a bridge between employees and service providers.
Please note: This position is offered as a fixed-term contract with an ending date of 31/05/2024.
There is a potential for a further extension/permanent contract.
**_ Do you think you are the person we are looking for? See below what experience or knowledge you should bring_**:
- Service Desk experience or similar customer-facing experience
- Technical know-how
- Very good customer service skills required
- Capable of adjusting and integrating into the multi-culture environment of a European organisation
- Friendly approach and the ability to handle complex situations is essential
- You shall be reliable, punctual, dress in business attire and competent to carry out the services
- Secondary school graduation (preferably high school graduation/Abitur) plus professional education
- Minimum 3 years of relevant professional experience and in case of existing academic study, 2 years of professional experience
- Basic knowledge of Facility Management standards e.g. GEFMA
- Good knowledge of Ticket systems or CAFM software e.g.Planon
- Good knowledge of Switchboard systems e.g. CISCO
- Good knowledge of MS Office (Outlook, Word, Excel)
- Very good communication and customer service skills**Important**
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
**_Data Protection:_**
- When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request._
- You may submit a written request revoking your consent to this agreement at any time._
About The Company
**Why should you join Serco ?**
At Serco not only is the nature of the work we do important, everyone has an important role to play.
- Meaningful and vital work_ - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
- A world of opportunity_ - You’ll be wholeheartedly supported with development and career progression
- Great people_ - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.
**What we offer**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around t
