Working Student Customer Success Operations

vor 7 Monaten

Berlin, Deutschland Parloa Vollzeit

**YOUR MISSION**:
As the **Working Student Customer Success Operations (f/m/d)** you will wield significant influence in molding our Customer Success strategy through maintaining and improving databases and tooling, managing the reporting, and working on many day-to-day challenges a fast-scaling customer success function faces. You will work closely with Customer Success leadership, the CS Operations manager, and in sync with Parloa's Revenue Operations (RevOps) team.

**IN THIS ROLE YOU WILL**:

- Support updating and maintaining the Customer Overview in Notion, SalesForce and gDrive
- Handling ad hoc tasks such as questions on licenses and accesses.
- Manage CX tool invoice handling and tool automations (workflows, Zapier integrations).
- Facilitate the team's requests to other departments (RevOps, Partnership, Marketing).
- Maintain the reporting system in CX (SalesForce reports, Product data reports, visualization).
- Assist in internal team onboarding (documentation, processes)

**Our **Tech stack**:
Salesforce, Notion, Excel, Google Suite, Slack, Asana, MacOS

**WHAT YOU BRING TO THE TABLE**:

- Enthusiastic and driven individual, eager to gain practical experience in operational management while pursuing academic studies.
- Basic proficiency in data analysis tools (mainly excel), with the eagerness to develop skills in this area.
- Proactive mindset, ready to contribute fresh perspectives and ideas to optimize processes and drive efficiency.
- Strong problem-solving abilities, with the willingness to learn and adapt to new challenges in a dynamic environment.
- Effective communication skills, both verbal and written, to collaborate with team members and stakeholders.
- Basic proficiency in data analysis tools, with the eagerness to develop skills in this area.
- Commitment to personal and professional growth, with a desire to learn and contribute to the team.

***WHAT'S IN IT FOR YOU?**:

- Be part of a dynamic, driven team of +34 nationalities with flat hierarchies and collaborative company culture.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days (Team Day for CX is Wednesday)
- Flexible working hours, 28 vacation days per 5 working days
- Regular team events, game nights, and other social activities.
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

**Your recruiting process at Parloa**:
Recruiter video call Challenge Task Expert interview(s) Meeting the team Founder interview

***:
**Why Parloa?**:
Join Parloa in revolutionizing customer communication with Artificial Intelligence We're a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces.

We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.

By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- **We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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