Working Student Customer Success

vor 5 Monaten

Berlin, Deutschland Verkstedt GmbH Vollzeit

Hi We are verkstedt.

We are a distributed team of software developers, regularly meeting in Cologne and Berlin.

We are looking for a Working student Customer Success & QA to join our team.

Your role will be pivotal, supporting the Product Owner by managing support requests, enhancing documentation, and playing a key role in our quality assurance efforts. This is your opportunity to contribute directly to the excellence of our products and the satisfaction of our customers.

Join us and become part of a seasoned team We offer you the opportunity to contribute and learn in the context of innovative software projects, work flexibly and focus on making a difference, not bureaucracy.

You'll be part of a team where appreciative and supporting communication forms our DNA, enabling a conducive and respectful environment for all.

Tasks

Customer Success Management
- Triage incoming support requests to prioritise urgency and impact.
- Provide first-level support by resolving simple issues directly and escalating complex issues to senior team members and developers.
- Monitor support channels to ensure timely responses to customers.
- Collect and compile user feedback to inform product improvements and bug fixes.

Quality Assurance (QA)
- Participate in testing cycles to identify software bugs and inconsistencies.
- Document test cases and outcomes for future reference and improvements.
- Assist in the maintenance & further development of our QA automation

Documentation and Training Materials
- Help maintain up-to-date user manuals, FAQs, and documentation.
- Contribute to the creation of training materials and howto guides for external users and internal teams.

**Requirements**:

- A passion for building great software with nice people.
- Student in information Technology, or related field (or equivalent experience).
- Understanding of software development and testing methodologies.
- Good communication skills in both English and German, as we internally mostly speak English, some of our customers however prefer German.
- Couriosity to learning new technologies and methodologies.

**Preferred Skills (but not required)**:

- Experience with a programming or scripting language (e.g., JavaScript, Typescript) is an absolute plus.
- Prior experience in a customer support role, even in a non-technical capacity, can be beneficial.
- Knowledge of automated testing tools and frameworks.

Unlike many student positions, our opening is designed to offer substantial, long-term learning benefits, equipping you with valuable skills and experiences.

**Benefits**:

- Salary ranging starting from €16 / hour, dependent on experience.
- Opportunity to work remotely with flexible conditions and regular meetings in Berlin and Cologne.
- Encouragement and support for professional development through conferences and various learning avenues.
- Ingrained culture of appreciative and respectful communication, within a diverse and dynamic team.
- An opportunity to grow within the company and shape the role.

What we then usually do is to start with a quick chat via Zoom (or whatever channel works) to get to know each other and for you to ask any question that might come to mind.

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