Customer Service Representative

vor 3 Wochen

Leipzig, Deutschland INFUSEmedia Vollzeit

**OUR HIRING PROCESS**:

- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSEmedia team.
- From there on, it's decision time If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

Are you passionate about marketing? Ready to dive into the world of demand generation? INFUSEmedia is one of the fastest growing lead generation companies INFUSED with drive, innovation, and integrity,
we craft demand solutions with precision to fuel our clients' pipelines, every time.

Since 2012, we've helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.

It's what helps us build uncompromising trust and impeccable reputation with our clients, every time.

**Required Skills**:

- Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
- Minimum two years of account management and/or customer success/service experience preferred
- Independent work ethic - while we have incredible team support in place, this is a remote or hybrid role that requires you to be individually goal driven
- Organized, detail-oriented, and able to manage 30+ clients at once
- Demonstrated ability to work both collaboratively as part of a team and independently with mínimal supervision Positive team player, enthusiastic, passionate, goal driven
- Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

**Responsibilities & Requirements**:

- Develop and maintain relationships with a select group of named accounts to ensure campaign success
- Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings
- Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
- Create and coordinate account documentation including reports, RFPs, and other recommendations
- Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding

**The Culture & Perks**:

- 4.7 Glassdoor reviews, 96% of employees would recommend working for INFUSE
- 90% retention rate of clients, our industry average is 65%
- Genuine career progression and growth opportunities
- Have your Birthday off on us Because you're worth it

  • Customer Service Representative

    vor 2 Wochen

    Leipzig, Deutschland PTC Group Vollzeit

    **About the job Customer Service Representative - German Speaking**: **Our client is a multinational player in his field.**: **Your Responsibility**: - You are the first contact person for our dealer network in regards to our client spare parts (B2B) - You ensure the processing of urgent orders within the given time frame - You process claims and returns -...

  • Customer Service Representative

    vor 1 Woche

    Leipzig, Sachsen, Deutschland Sumsub Vollzeit

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,000 clients across the...

  • Customer Service Representative

    vor 3 Wochen

    Leipzig, Sachsen, Deutschland Sumsub Vollzeit

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,000 clients across the...

  • Customer Service Representative

    vor 4 Wochen

    Leipzig, Sachsen, Deutschland Sumsub Vollzeit

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,000 clients across the...

  • Customer Service Representative

    vor 1 Woche

    Leipzig, Sachsen, Deutschland Sumsub Vollzeit

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,000 clients across the...

  • Customer Service Representative

    vor 1 Woche

    Leipzig, Deutschland Ransom & Randolph GmbH Vollzeit

    At R&R, Investing with Innovation is more than just a slogan, it's a way of life. Dedicated to advancing the investment casting industry, we take pride in providing foundries, dental labs, and jewelers with extensive process knowledge, exceptional technical expertise and innovative product technology. By coupling our revolutionary product developments with...

  • Customer Service Representative

    Vor 2 Tagen

    Leipzig, Deutschland Sumsub Vollzeit

    **Sumsub** is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. **Sumsub** has over 2,000 clients...

  • Customer Service Representative- Turkey(Remote)

    Vor 2 Tagen

    Leipzig, Deutschland Sumsub Vollzeit

    **Sumsub** is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. **Sumsub** has over 2,000 clients...

  • Customer Service Representative

    Vor 2 Tagen

    Leipzig, Deutschland Sumsub Vollzeit

    **Sumsub** is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. **Sumsub** has over 2,000 clients...

  • Customer Service Representative

    vor 1 Woche

    Leipzig, Deutschland Sumsub Vollzeit

    **Sumsub** is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. **Sumsub** has over 2,000 clients...

  • Customer Service Representative

    vor 4 Wochen

    Leipzig, Deutschland Sumsub Vollzeit

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,000 clients across the...

  • Customer Service Representative

    vor 3 Wochen

    Leipzig, Deutschland Sumsub Vollzeit

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,000 clients across the...

  • Customer Service Representative

    Vor 4 Tagen

    Leipzig, Deutschland Bell Flavors & Fragrances GmbH Vollzeit

    Stellenausschreibung **Customer Service** **Representative** **(m/w/d)** **Erfolg mitgestalten!** Wir sind ein inhabergeführtes, international erfolgreiches und stetig wachsendes Unternehmen (seit 1829 in Leipzig) im Bereich der Geschmack - und Duftstoffe, Pflanzenextrakte und Aromachemikalien. Innovative Produktkreationen für führende Hersteller...

  • Customer Service Representative M/w/d Sea Logistics

    vor 3 Wochen

    Leipzig, Deutschland TREMONIA Dienstleistungsges. mbH Vollzeit

    **Wir suchen für unseren Kunden in Leipzig einen Customer Service Representative (m/w/d) Sea Logistics.** **Ihre neue Perspektive bietet Ihnen**: - Ein unbefristetes Arbeitsverhältnis - Übernahme durch den Kunden wird angestrebt - Weihnachts - und Urlaubsgeld - Professionelle Betreuung **Ihre Aufgaben**: - Beratung unserer Kunden vollumfänglich zu...

  • Customer Service Representative M/w/d Sea Logistics

    vor 1 Woche

    Leipzig, Deutschland TREMONIA Dienstleistungsges. mbH Vollzeit

    **Wir suchen für unseren Kunden in Leipzig einen Customer Service Representative (m/w/d) Sea Logistics.** **Ihre neue Perspektive bietet Ihnen**: - Ein unbefristetes Arbeitsverhältnis - Übernahme durch den Kunden wird angestrebt - Weihnachts - und Urlaubsgeld - Professionelle Betreuung **Ihre Aufgaben**: - Beratung unserer Kunden vollumfänglich zu...

  • Customer Service Representative Im

    Vor 4 Tagen

    Leipzig, Deutschland Air Liquide Vollzeit

    Air Liquide ist ein Weltmarktführer bei Gasen, Technologien und Dienstleistungen für Industrie, Gesundheit und Umwelt. Unser Unternehmen bietet innovative Lösungen basierend auf stetig verbesserten Technologien. Wir produzieren Luftgase wie Sauerstoff, Stickstoff, Argon und Spezialgase aber auch weitere Gaslösungen, wie zum Beispiel Wasserstoff. Unsere...

  • Customer Service Representative M/w/d Sea Logistics

    vor 4 Wochen

    Leipzig, Deutschland TREMONIA Dienstleistungsges. mbH Vollzeit

    **Wir suchen für unseren Kunden in Leipzig einen Customer Service Representative (m/w/d) Sea Logistics.** **Ihre neue Perspektive bietet Ihnen**: - Ein unbefristetes Arbeitsverhältnis - Übernahme durch den Kunden wird angestrebt - Weihnachts - und Urlaubsgeld - Professionelle Betreuung **Ihre Aufgaben**: - Sie beraten unsere Kunden vollumfänglich zu...

  • Customer Service Mobility App

    vor 2 Monaten

    Leipzig, Deutschland Workstation Customer Care Vollzeit

    Our client provides customer support for a brand new mobility app. There, people can rent cars, motor cycles and even bicycles or Segway-type devices. Europe-wide nearly half a million people are registered and make use of more than 100,000 transport vehicles. The company is constantly expanding and is looking for talented personalities to welcome new and...

  • Customer Service Mobility App

    vor 1 Woche

    Leipzig, Deutschland Workstation Customer Care Vollzeit

    Our client provides customer support for a brand new mobility app. There, people can rent cars, motor cycles and even bicycles or Segway-type devices. Europe-wide nearly half a million people are registered and make use of more than 100,000 transport vehicles. The company is constantly expanding and is looking for talented personalities to welcome new and...

  • Customer Service Representative Im

    Vor 3 Tagen

    Leipzig, Deutschland Air Liquide Vollzeit

    Air Liquide is a world leader in gases, technologies and services for industry, health and the environment. Our company offers innovative solutions based on continuously improving technologies. We produce air gases such as oxygen, nitrogen, argon and specialty gases, but also other gas solutions such as hydrogen. Our 64,500 employees work for our customers...