Senior Account Executive

vor 2 Monaten

Frankfurt am Main, Deutschland Genesys Vollzeit

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10.000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts, including Gartner and Forrester, as a leader in both cloud and on-premise customer engagement solutions.
- Are you a highly motivated digital native with a passion for working with leading edge software technologies in an international environment?
- Do you want to be part of a global company that is a recognized leader in the customer experience space?
- Do you enjoy complex sales engagements, hunting for new business and working with market leading solutions?
- Are you open-minded for new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach?
- Are you someone that can demonstrate your achievements and successes?

If you said yes, then we would love to hear from you.

Genesys is hiring a professional for a Sales role in the Enterprise Market team for Service Provider (Telco) & Business Process Outsourcer (BPO). At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. As Account Executive you will learn how to become a consultative sales professional, how to take ownership for dedicated accounts, positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer & new logo base. In co-working with other Account Executives as well as a Sales Leader & Coach you will learn from experienced Genesys Employees as part of a verticalized Sales Team.

The Account Executive’s main goal is to achieve an annual sales target together with his AE colleagues by converting as many opportunities into won business as possible. Once an opportunity has been closed, the Account Team´s role is to engage with the appropriate internal resources (PS, CSM, TAM and Renewal Team) to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.

What we look for and expect from the right individual is:

- Bringing in, developing and maintaining relationships with customers/prospects
- Being part of numerous complex and consultative sales engagements
- Selling complex software solutions to Service Provider (Telco) & Business Process Outsourcer (BPO) clients
- Jointly developing account and opportunity plans based on MEDDPICC in a motivated vertical sales team
- Identifying customer/project demands and mapping to the Genesys portfolio
- Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
- Taking revenue responsibility and carrying of a sales quota

Required qualifications:

- Bachelor’s degree in computer sciences, business, Business Administration, Marketing or similar education
- More than 5 years professional sales experience
- Verticalized Experience in Service Provider (Telco) & Business Process Outsourcer (BPO)
- Enthusiasm for customer service and customer experience management
- Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
- Committed, proactive, team-oriented and stress-tested
- Self-assured appearance and pronounced presentation skills
- Very good rhetorical skills and communication strength
- Fluent in English
- Strong success orientation
- Willingness to travel frequently

When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annu

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