Technology Service Partner

Vor 3 Tagen

Munich, Deutschland KANTAR Vollzeit

Insights

Kantar is the world’s leading data, insights and consulting company and our Insights colleagues are experts in human understanding. They help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.

Job Details

Technology Service Partner DACH region

Munich (hybrid)

Working as a trusted advisor, the Technology Service Partner will lead operational and strategic interactions with the business aligning IT and facilitating delivery of technology services and solutions to support the achievement of business outcomes.

Under Bain Capital’s new ownership, Kantar wants to own the strategy and delivery of IT service end to end, to improve reactive support and proactive service performance management, to deliver the tools our employees need to do their jobs and service our clients.

KEY OUTCOMES
- Stakeholder relationship management with all levels of the business
- Voice of the business into Technology Services organisation including helping to articulate business requirements into the technology team
- Face of the Technology Services organisation, signposting the business into how to consume technical services provided
- Act as the lead point of contact and escalations for IT within the region
- Owns the local technology relationship and communication with senior stakeholders (board level)
- Liaises between local business and global technology service providers (Kantar/3rd parties)
- Proactively contributes to the future direction of IT business processes, technology strategy and investments in technology within the local country/region
- Continuously explore opportunities to improve on IT service delivery, cost reduction and improved business outcomes
- Conduct service reviews with operating companies to report on service performance and ensure risks and issues arising from IT service are well managed

CAPABILITIES
- Ability to work effectively within a global matrix organization, build and maintain relationships at all levels (incl. Board and senior management), and build consensus across functions.
- Senior stakeholder management experience
- Excellent communication skills, written and verbal. Can translate technical terms and concepts into business-oriented language and vice versa.
- Strong empathic approach to customer service, builds trust and confidence in relationships.
- A demonstrable track record of leading individuals and teams through complex change
- Commercial awareness and appreciation of business imperatives.
- Experience, gravitas, and professionalism to engage and influence at the Executive level
- Strong customer facing and communication skills, in particular the ability to gain respect and confidence of senior stakeholders within Kantar business
- Track co-ordinating delivering of integrated portfolios of IT products and services on a large scale.
- Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills
- Good commercial insight with a comprehensive appreciation of how technology can enable positive business change
- Vendor management experience
- Must be able to communicate in both English and German

Country

Germany

Location

München, Landsberger Straße 284

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

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