Specialist Customer

vor 6 Monaten

Frankfurt am Main, Deutschland BWH Hotels EMEA Vollzeit

**Independent hotels and strong brands**

**BWH Hotels **is a leading, global hospitality enterprise comprised of three hotel companies, including **WorldHotels, Best Western® Hotels & Resorts and SureStay Hotels®**. The global enterprise boasts approximately 4,300 hotels in over 100 countries and territories worldwide*. With 19 brands across every chain scale segment, from economy to luxury, BWH Hotels suits the needs of developers and guests in every market.

For our upscale & luxury Brand WorldHotels, we are seeking a **Specialist Customer & Commission Service (M/F/x) **at our head office in Frankfurt or remote in Europe. You've come to the right place if you feel at home in the** world of hotel reservations **and **enjoy internal support** for our Hotels worldwide. In this role, you support with **modifying hotel reservations, Travel Agent commission claims and general support for our member hotels**. You feel comfortable in an **agile, young team** and are not afraid to tackle your customers' challenges on your own responsibility.

**For us, benefits are a matter of course and we are constantly working on expanding the employee offerings. What we currently offer you, when you join our team in Germany**:

- Regular, though flexible working hours & the freedom to work from home (or elsewhere)
- Mental health program with OpenUp
- Subsidy to Lunch (in our office canteen as well as over our Lunch-It app when working remote)
- Corporate Wellness & Training Platform Wellbeats
- Employee and Friends & Family rates at all BWH Hotels (Best Western, WorldHotels, SureStay Hotels and sub-brands)
- Various training and development possibilities
- An amazing working culture and the best colleagues in the world
- Business Bike leasing opportunity (after successful probation for unlimited contracts)
- Corporate Benefits and Discounts at many shops and brands
- Subsidy to 49-Euro Ticket

**The main goals of the position are:
- **Customer Service**: Handle reservation modifications and provide support to hotels; Address issues such as missing information, invalid credit cards, and sending reservation confirmations
- ** Commission services**: Facilitate commission onboarding and provide training and support to hotels, assist travel agents with commission claims, support Accounting with Reservation Fee Invoice questions
- ** Projects**: Support of RFP Team in various projects, Update Standard Operating Procedures (SOPs) and guidelines to ensure best practices
- ** GDS Helpdesk**: Communicate with GDS travel agents on booking modifications, confirmations, payments, and other related tasks
- ** RFP Management**: Serve as a backup for Marketing or Consortia RFPs management
- Knowledge of commission tools and hotel distribution systems (e.g. PMS, CRS, GDS, OBT) desirable
- Knowledge of SynXis CR (powered by Sabre Hospitality) is an advantage
- Microsoft 365 knowledge
- Fluent in spoken and written English - German and/or other foreign language is beneficial

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