Technical Support Agent

vor 3 Wochen


Berlin, Deutschland Shell Recharge Solutions Vollzeit

**WE ARE SHELL RECHARGE SOLUTIONS**

We are committed to enabling clean mobility for everyone and paving the way to a low-carbon future. We do this by designing and building EV charging solutions at home, at work and on the go. With some of the most dedicated and experienced minds on our side, we aim to make loading easy and accessible.

**WHAT YOU WILL DO**

To further strengthen our installation team, we are looking for an enthusiastic and analytically gifted Technical Support Agent. As part of our team, you will be responsible for assisting the installation team and our installation partners with remote technical support tasks and troubleshooting, as well as troubleshooting. They provide second-line support to our B2B and B2C customers when they have questions or encounter an issue with a charging point.

In addition, you analyze the various faults and deviations that are received in the form of reports. You strive to improve the service process and take a proactive approach to disruptions. They take the initiative, bring in ideas and develop concrete improvements. The Technical Support Agent reports to our Operations Manager and works in tandem with our central Technical Support team.

**HOW YOU WILL CONTRIBUTE**
- Direct contact with partner electricians and customers via the technical telephone hotline for installation or maintenance work, in close coordination with our installation or maintenance partners, wherever possible;
- They are the central point of contact for the technical quality of installations and maintenance contracts;
- Analysis of incoming faults and detailed troubleshooting support for customers and partners;
- Structural improvement of the proactive service process of installations and maintenance;
- Conducting training for other technical support staff within the team;
- Gathering data on recurring on-site issues and creating analysis reports.

**THAT'S THEM**
- Preferably an apprenticeship in an electrical engineering field and/or at least 2 years of professional experience in a similar field;
- Experience with hotline/online support for technicians in the field;
- Strong analytical thinking;
- Proactive and improvable;
- Customer-friendly and stress-resistant;
- Independent and solution-oriented;
- affinity for technology;
- You are enthusiastic, creative and able to work independently;
- You are interested and motivated to learn everything about our charging stations and services;
- You work precisely and pay attention to the completeness and correctness of data;
- You are highly motivated to provide optimal customer experience while improving our daily operations;
- You will be able to communicate effectively with both electricians in the field and colleagues in the office;
- You are able to distinguish between details and headings when necessary, give directions and make the right decisions;
- Excellent knowledge of German (C1) and English (C1) is a must. French is a plus;
- They are authentic and inclusive. As part of our team, we like to be down to earth and aim for a positive outcome for everyone. We achieve this by creating trust - and trust comes from transparency and openness.

**BECOME PART OF THE CHANGE**

Working at Shell Recharge Solutions means working in an international, fast-growing company with big ambitions.

By joining us you will:

- Contribute to a more sustainable future;
- Become an expert in e-mobility;
- Working with colleagues from all over the world in an open and transparent company culture;
- Receive a competitive salary commensurate with your experience + bonus;
- You get a MacBook;
- Develop your skills and expertise through various training courses. You will also receive a personal training budget and can set your annual goals with a personal development plan;
- Enjoy our fun weekly meet-ups (drinks), our annual winter and summer outing, the Shell Recharge Solutions running team, or any other peer-initiated event

Art der Stelle: Vollzeit

Gehalt: 30.000,00€ - 48.000,00€ pro Jahr

Sprache:

- Fluently in German & English (Erforderlich)

Arbeitsort: Zum Teil im Homeoffice in 10423 Berlin



  • Berlin, Deutschland Amida Recruitment Vollzeit

    Technical Support SpecialistBerlinOnsiteWould you like to be apart of a company who is building the energy system of the future? Our client is a global leader in renewable energy systems and are rapidly expanding globally. They are on the lookout for driven and ambitious Technical Support Specialists to work in their Berlin office.What you will be doing as...

  • Support Agent

    vor 1 Monat


    Berlin, Deutschland 360Learning Vollzeit

    You will work in full autonomy - your work will be judged on measurable results and while we have guidelines for style of writing, there is no script whatsoever and each individual brings her.his own personal touch. **Within 1 month, you will**: - Experience a comprehensive onboarding that includes an insight into our teams, culture, and product - Become...


  • Berlin, Deutschland KompiTech IT Services Vollzeit

    KompiTech Switzerland is an IT service provider, we provides both managed services and IT automation processes to customers across Europe. In Berlin, Germany. We are looking for an individual to work part-time as Technical Support Specialist. You will provide onsite support to our clients with focus on offering excellent customer service. **Key...


  • Berlin, Deutschland Finoa Vollzeit

    Your missionThe Lead Technical Support Engineer will oversee the Technical Support team, ensuring that all technical operations, including device configuration, software system management, and access controls, are running efficiently. This role combines leadership responsibilities with hands-on technical work, providing a unique opportunity for someone who...


  • Berlin, Deutschland Lynk & Co Vollzeit

    Wir sind keine konventionelle Automarke. Wir sind eine neue globale Marke, die sich auf die Bedürfnisse der vernetzten Generation, Nachhaltigkeit und ein stressfreies Kundenerlebnis konzentriert. Die folgende Stelle wird zur Zeit besetzt: **Technical Fleet Support (m\f\d)** Für unser Fleet Utilization and Remarketing Team suchen wir ein neues...


  • Berlin, Deutschland Acronis Vollzeit

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Technical Support Specialist who is ready to join us in creating a...


  • Berlin, Deutschland CCS Cleaning Services Vollzeit

    **Description of employment**: **We are seeking an experienced Operations and Technical Support Specialist to join our team. In this role, you will be responsible for rolling out a new clock in app, answering tickets, and training our account managers (AMs) on new systems, including internal and customer support systems. You will also be responsible for...


  • Berlin, Berlin, Deutschland Parloa Vollzeit

    YOUR MISSION: As a Technical Support Engineer (f/m/d)* at Parloa, you will be integral to delivering exceptional customer experiences. Serving as a vital link between our customers and our Conversational AI platform, you'll play a pivotal role in resolving technical issues, troubleshooting problems, and providing innovative solutions. Our mission is to...


  • Berlin, Deutschland Johnson Controls Vollzeit

    For our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...


  • Berlin, Deutschland CommScope Vollzeit

    Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. Our Venue and Campus segment...


  • Berlin, Deutschland KIKO Vollzeit

    Technical Support Analyst bei KIKO | softgarden View job here Technical Support Analyst Vollzeit Berlin, Deutschland Hybrid Mit Berufserfahrung 12.03.24 ...


  • Berlin, Deutschland Vestas Vollzeit

    Are you interested in Support Operator role? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join an Industry leader within the wind industry. Sales > SBU NCE > Troubleshooting Offshore & Multibrand NCE Troubleshooting Offshore & Multibrand NCE is a sub department of Technical Support...


  • Berlin, Deutschland Puls Technologies GmbH Vollzeit

    Als Customer Support Agent (m/w/d) hast DU die einmalige Chance, die Finanzbranche zu revolutionieren. Mit unserer Plattform pulsproject ermöglichen wir KMUs Geschäftskredite ohne den Ärger einer komplizierten Bankprüfung zu erhalten. In unserem stark engagierten und hochmotivierten Customer Support-Team bist du der direkte Kontakt zu unseren Kunden...


  • Berlin, Deutschland Taxfix Vollzeit

    **Our story**: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Berlin and Madrid, Team Taxfix is a compassionate group of...


  • Berlin, Deutschland Johnson Controls Vollzeit

    For our Retail Division we are looking for a: RFID Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory,...


  • Berlin, Deutschland Yext Vollzeit

    At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform, troubleshooting advanced technical issues in real-time and providing best practices. As a** Technical Support Specialist**, you will be working...

  • Technical Support

    vor 4 Wochen


    Berlin, Deutschland saaroluna Vollzeit

    **Wir bieten IT Experten bundesweit IT Jobs und beraten Unternehmen aus verschiedenen Branchen bei HR Ads im Social Media Bereich.** **Aktuell suchen wir für unser spannendes Projekt eine(n) Technical Support (m/w/d) remote/ !! Bereitschaft zur Einarbeitung in Berlin, Düsseldorf oder Hamburg !!** **Ihre Aufgaben** **#Unterstützen der IT-Anwender im...


  • Berlin, Berlin, Deutschland Parloa Vollzeit

    YOUR MISSION: As a Junior Technical Support Engineer (f/m/d)* at Parloa, you will be integral to delivering exceptional customer experiences. Serving as a vital link between our customers and our Conversational AI platform, you'll play a pivotal role in resolving technical issues, troubleshooting problems, and providing innovative solutions. Our mission is...


  • Berlin, Deutschland CommScope Vollzeit

    Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them.Our Venue and Campus segment...


  • Berlin, Deutschland CommScope Vollzeit

    Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. Our Venue and Campus segment...