Operations and Technical Support Specialist
vor 3 Wochen
**Description of employment**:
**We are seeking an experienced Operations and Technical Support Specialist to join our team. In this role, you will be responsible for rolling out a new clock in app, answering tickets, and training our account managers (AMs) on new systems, including internal and customer support systems. You will also be responsible for setting up audits in our AMIE system, translating work program/SLA from contracts to elements for audit, and planning periodics based on contract information in collaboration with our operations team.**
**Key Responsibilities**:
- Roll out a new clock in app, ensuring all employees are trained on how to use it correctly.
- Answer tickets and troubleshoot issues related to our internal and customer support systems.
- Train AMs on new systems, including internal and customer support systems, to ensure they have a full understanding of how to use them.
- Set up audits in our AMIE system, translating work program/SLA from contracts to elements for audit, and ensuring they are completed accurately and on time.
- Collaborate with our operations team to plan periodic based on contract information, finding ways to streamline the process within AMIE or other systems.
**Qualifications**:
- Bachelor's degree in a relevant field (such as IT, business, or operations)
- Minimum of 1 years of experience in operations and technical support
- Strong technical skills, with experience working with software and systems
- Excellent communication skills, with the ability to train and support others effectively
- Attention to detail and a focus on accuracy and completeness
- Ability to work collaboratively with others and manage multiple priorities simultaneously
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