Junior Technical Support Engineer

vor 4 Wochen

Berlin, Berlin, Deutschland Parloa Vollzeit
YOUR MISSION:

As a Junior Technical Support Engineer (f/m/d)* at Parloa, you will be integral to delivering exceptional customer experiences. Serving as a vital link between our customers and our Conversational AI platform, you'll play a pivotal role in resolving technical issues, troubleshooting problems, and providing innovative solutions.

Our mission is to deliver empathetic and passionate customer service, aiming to exceed expectations by anticipating needs and offering proactive solutions. As a Technical Support Engineer, you'll contribute significantly to educating our users and unlocking the full potential of Parloa.

IN THIS ROLE YOU WILL:
  • Analyze and promptly respond to customer queries related to the Parloa platform.
  • Develop expertise in our systems, evolving into a "Bot Builder."
  • Collaborate closely with cross-functional teams, including Customer Success, Product, and Engineering.
  • Contribute to shaping and enhancing customer support processes within Parloa.
  • Perform translation activities between German and English for website, product, and knowledge base localization needs.
  • Dedicate yourself to finding solutions to problems and proposing improvements to elevate the overall customer experience.
WHAT YOU BRING TO THE TABLE:
  • 1 year of experience (or equivalent internships) in a customer-facing technical support role, preferably in the tech industry, with SaaS experience considered a plus.
  • Strong background in a software environment.
  • Fluency in both English and German.
  • Effective collaboration skills and a supportive mindset for team members.
  • Curiosity about troubleshooting technical problems, finding solutions to customer issues, and articulating complex solutions in written communication.
  • Agility to thrive in a fast-paced environment, quick learning ability, and adaptability to changes in the product.
  • Monitoring project progress and anticipating potential roadblocks.
  • Desirable: Basic understanding of Javascript and/or Typescript.

WHAT'S IN IT FOR YOU?
  • Opportunity to build and scale your career at the intersection of sales and product in a dynamic startup aspiring to be the international leader in SaaS platforms for Conversational AI.
  • Join a dynamic, driven, and international team with flat hierarchies and a collaborative company culture setting new industry standards in customer communication.
  • Competitive salary.
  • Training and development budgets for conferences and courses, fostering continuous professional growth.
  • Flexible working hours and the possibility to take additional vacation days.
  • Great company culture with regular team events, games nights, and social activities.
  • Work in a beautiful office in the heart of Berlin with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team

Why Parloa?

Join Parloa in revolutionizing customer communication with Artificial Intelligence We're a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces.

We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.

By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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