Head of Section
vor 2 Monaten
- Lead Regional Headquarter (RHQ) Warranty management strategy and assure the correct application of the warranty promise in the markets with regards to Policy, customer satisfaction, and efficiency.
- Ensure adherence to Policy through market management, auditing, and collaboration with all stakeholders concerned.
- Understand the needs and contribute to the efficiencies in RHQ business management - support markets and production plants to meet warranty objectives, coordinate people training & certification activities together with HQ.
- Ensure competent execution within areas of RHQ responsibility such as goodwill management and compensation rates reviews.
- Develop/collaborate on the concepts and measures in terms of harmonized policy application, process, and costs efficiency, such as parts remanufacturing, drawing warranty bulletins, advising HQ through benchmarking with industrial standards.
- Leverage data analytics to support Department and Customer Service office initiatives.
- Improve data collection, analytics, and visualization with use of new tools for a collaborative data utilization in the department.
- Implement new global digital platforms into European Service process through cross functional collaboration.
- Implement Brand’s OTA and Telematics system into European service process providing a new level of customer experience.
- Monitor company digitization activities, contribute to the digitization of Customer Journey and service processes used by RHQ and subsidiaries in collaboration with all stakeholders concerned.
- Master's Degree or Equivalent Level
- 10 - 15 years of substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level
- 5 years of experience in supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)
- Significant experience in business field and in project management. Experience in auditing, big data concepts and digital tools implementation is a plus
- Fully competent professional with experience at the market & regional level
- Applies comprehensive knowledge of particular field of specialization to the completion of complex assignments
- Effectively uses people leading skills in a diverse and multicultural environments
- Solid understanding of the digital trends and their implementations in business
- A highly competitive salary and benefits package
- Flexible working hours and hybrid work policy
- Continued learning and professional development
- Car sharing and car lease mobility program
- Daily complimentary lunch at the office canteen and subsidized breakfast snacks
- Free access to the company gym
- Opportunities to join company sporting clubs including tennis, soccer, yoga and golf
- Highly international working environment
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Head of Section
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Offenbach, Hessen, Deutschland Hyundai Vollzeit{"h2": "Job Title: Head of Section", "p": "We are seeking a highly skilled and experienced Head of Section to lead our Regional Warranty Management team. As a key member of our Hyundai team, you will be responsible for developing and implementing warranty strategies that drive customer satisfaction and efficiency across our markets.", "ul": [{"li": "Develop...
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Offenbach, Hessen, Deutschland Hyundai Vollzeit{"h2": "Job Title: Head of Section", "p": "We are seeking a highly skilled and experienced Head of Section to lead our Regional Warranty Management team. As a key member of our Hyundai team, you will be responsible for developing and implementing warranty strategies that drive customer satisfaction and efficiency across our markets.", "ul": [{"li": "Develop...
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