Guest Experience Intern

vor 3 Wochen

BerlinKreuzberg, Deutschland Charly Group GmbH (formerly CTZN GmbH) Vollzeit

**What makes the sparks fly**:
With charly, we take the hassle out of work & live from anywhere.
Charly Hospitality redefines the term “hotel” and brings the lifestyle of a “place to call home” hopping to a level never seen before. The unique experience of our guests is composed of completely digitized processes, the focus on personal needs and authenticity, sustainability, and our charmingly designed hotels - hosted by the special soul of charly. We create spaces for an exciting lifestyle - let’s see how you can be part of that journey

**Why this is your opportunity**:
You are the special link between charly and our guests. With your positive and proactive nature, you will enable unforgettable experiences.
- Day-to-day operations: take care of operational tasks such as reservations and guest reviews
- Guest care: communicate with our guests, handle their requests and be part of creating the best Charly experience possible
- Future of Charly hospitality: support the preparation of upcoming new openings and the planning of further expansion
- Collaboration: work cross-functionally and closely with the rest of the team to improve the whole guest journey

**Why we’ll love you**:

- Currently enrolled at university or recently graduated in the field of Tourism Management, Hospitality, or related fields and first practical work experiences
- Excellent written and spoken English and German skills, European working permit, and availability for at least 3 months
- Service-oriented mindset and hands-on work approach with a great digital understanding

**Extra love for**:

- A communicative soul who is not afraid to pick up the phone and can flexibly take on different topics without getting stressed

**Why you’ll love us**:
We are all individuals with different characters, but we can all live out charly's different personalities at any time and benefit from them:

- The self-realizer: with your monthly personal development budget, you can choose your own journey
- The free soul: freely choose your own work equipment/style and enjoy maximum flexibility
- The doer: take risks and make your own decisions; you’re your own captain
- The socializer: enjoy several social events and our unique team spirit
- The adventurous traveler: your personal travel budget supports your exciting travel plans

We are experience creators, tech enthusiasts, and people lovers. With Charly, we enable our users to actively embrace the possibilities of working and living wherever, whenever, for a more flexible work-life harmony. As an operator, we're running forward-thinking workspace & accommodation solutions for the digitally embracing and digital-native generations. As a tech platform, we're building a software product to enable employees and employers to embrace the possibilities of new life.

As a possible new crew member, we always encourage you to move forward with new ideas to make (y)our vision grow and flow. We encourage you to be yourself and have fun. We like having a good time at work, not just outside of it. There's no need to hide your random quirks or awkward dance moves from us. The crew works from our current offices in Munich, Amsterdam, and Berlin or remotely from wherever the Charly heart takes them.

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