Working Student Customer Experience

vor 4 Wochen

Munich, Deutschland Workpath Vollzeit

We are a **Munich-based SaaS company** and **support leading enterprises **with our software platform at every step from agile goal management with OKR to **end-to-end strategy execution centered around outcomes**. With the help of our technology, customers develop greater adaptability and effectiveness in strategy execution. This enables organizations to meet the demands of dynamic markets and a new working world. With user-centric workflow tools and its associated analytics suite, we link goals, metrics, and projects to center teams and organizations around shared outcomes. In addition, our international ecosystem of partners, training, events, and enablement content provides the desired culture change and internal knowledge building to holistically guide companies in their transformation.

Workpath is backed by industry experts with many years of experience in leadership and technology. Together we shape the future of work. Join us now

**Your future team**:
Meet Justine, Alexander, Huy, Thomas, Florian, and Miguel - the crew behind Workpath's Customer Experience Team. We are passionate about enabling large companies to implement their strategies more efficiently and giving every employee more focus and purpose. If you value ownership, embrace pragmatism, like seeing impact in your work, and are eager to learn something new every day, we want you on board as we transform customer experience at Workpath.

**Your meaningful outcomes**:
Workpath is not a typical SaaS company. We are not just about software. We are about changing the way thousands of employees think. As a Working Student in Customer Experience, you will back up two key teams: Customer Success and Customer Education. You will help both teams succeed on the customer front, ensuring organizations can ace their strategy game.

**Your Role in a Nutshell**:

- Work closely with our Customer Success Managers and contribute to their day-to-day business as they guide organizations through the entire customer life cycle. This journey spans from introducing our software and services to providing ongoing support during their transformation.
- Assist the Customer Success Managers by offering a data-driven perspective on our business as well as identifying valuable insights and areas for improvement based on the information we gather.
- Support our Product Specialists with profound product knowledge in technical, platform-related, and content-related customer communication.
- Team up with our Customer Education Specialists to coordinate, organize, and refine various workshops and training formats in order to complement our customers' software experience.
- Take ownership of both internal team processes and external processes related to customer communication. Actively seek ways to enhance efficiency and effectiveness in these areas.
- Given our startup environment and the dynamic nature of our team, there is plenty of room for you to initiate and lead your own small projects within the team. Simply come up with an idea, take ownership of it, and drive positive change

**Who we're looking for**:
What matters most to us is your energy and motivation. We don't believe in a one-size-fits-all profile for this role, but drawing from our team's experience, we have an idea of what tends to work well:

- Currently enrolled in a Master's or advanced Bachelor's studies program.
- Valuable prior experience as an intern or working student in a fast-paced environment.
- Strong customer service and communication skills (Proficiency in English and German).
- A hands-on mindset with a natural sense of ownership and responsibility, coupled with the ability to produce deliverables (e.g. new ideas, concepts, processes) both independently and collaboratively.
- Possess analytical thinking, a structured work style, and the ability to learn and adapt quickly. Having experience in working in a data-driven manner is a definite plus.

**Here is what you will enjoy**:

- Working in a supportive team with a solid feedback culture and collaborating in an agile environment with flat hierarchies.
- Embracing personal responsibility and autonomy as well as contributing creatively to the growth of our organization.
- Unlocking vast opportunities for growth and development through internal knowledge-sharing sessions that extend beyond your team.
- Flexibility of working from home or our central office in Munich.
- Accessing a range of perks and benefits, covering mental and physical health, mobility, events, coaching, personal budget, and more.

Join our team in shaping tomorrow's working world by unleashing the potential of millions of employees in businesses worldwide.

  • Working Student/intern Customer Experience

    vor 1 Monat

    Munich, Deutschland MediaMarktSaturn Vollzeit

    **Your Tasks**: - Analyses based on MMS' own customer insights via NPS, Mystery Shopping, Non-Buyer-Study - Support in the optimization of the NPS Closed Loop Feedback process (NPS Call-Back process and NPS Remeasurement) - Support in executing the requests from international CX teams (e.g. creation of new and changes of existing customer surveys,...

  • Working Student/intern Customer Experience

    vor 1 Monat

    Munich, Deutschland MediaMarktSaturn Vollzeit

    **Aufgaben**: - Analyses based on MMS' own customer insights via NPS, Mystery Shopping, Non-Buyer-Study - Support in the optimization of the NPS Closed Loop Feedback process (NPS Call-Back process and NPS Remeasurement) - Support in executing the requests from international CX teams (e.g. creation of new and changes of existing customer surveys,...

  • Working Student Customer Engagement

    vor 2 Wochen

    Munich, Deutschland air up Working Students Interns Vollzeit

    **We question, we imagine, we dare, we do.** Our vision is to make a healthy and sustainable lifestyle the most attractive choice. So we defy: the status quo, misleading product, and nonsense rules! We truly believe in the power of ideas and are thirsty to realize the ones that could have impact. We're an eclectic bunch of creative minds, experts, builders,...

  • Customer Success Working Student

    vor 2 Wochen

    Munich, Deutschland LeanIX Jobs Vollzeit

    **LeanIX aims to become the "Google Maps for Software"** LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a **Customer Success Working Student...

  • Community Support

    vor 1 Monat

    Munich, Deutschland InterNations Vollzeit

    We are looking for Support coverage on weekends from April onwards. Applicants must be enrolled at a German University and you are welcome to work remotely from anywhere within Germany. **About the Role**: Ever wonder what it takes to keep a social network up and running? As part of the Community Support Team, you’ll be the interface between the people...

  • Working Student Customer Experience

    vor 2 Monaten

    Munich, Deutschland Sky Deutschland GmbH Vollzeit

    What you'll doYour task is to support the implementation of customer experience projects and product tests (so-called business trials)You'll gain valuable insights into how we at Sky continuously optimize our customer journeys and products for the benefit of our customersYou support the evaluation of customer insights You'll help us with the recruitment,...

  • Working Student Customer Experience

    vor 1 Woche

    Munich, Deutschland Sky Deutschland GmbH Vollzeit

    What you'll doYour task is to support the implementation of customer experience projects and product tests (so-called business trials)You'll gain valuable insights into how we at Sky continuously optimize our customer journeys and products for the benefit of our customersYou support the evaluation of customer insights You'll help us with the recruitment,...

  • Working Student

    vor 2 Wochen

    Munich, Deutschland SES Vollzeit

    **ROLE DESCRPTION** HD+ is the TV platform with the largest technical reach in Germany. With HD+ TV users in Germany are able to enjoy high-definition television from private broadcasters since 2009. The focus is on TV reception via satellite. Since 2021, the service can also be received on mobile devices and selected TVs via IP without a conventional TV...

  • Customer Success Working Student

    Vor 5 Tagen

    Munich, Deutschland LeanIX GmbH Vollzeit

    **LeanIX aims to become the “Google Maps for Software”** LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a **Customer Success Working...

  • Customer Success Working Student

    Vor 3 Tagen

    Munich, Deutschland LeanIX GmbH Vollzeit

    LeanIX aims to become the “Google Maps for Software” LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Success Working Student to...

  • Working Student Customer Relationship Management

    vor 6 Stunden

    Munich, Deutschland BMW Vollzeit

    **THIS MUCH DOING ISN'T DOABLE AT JUST ANY COMPANY.** **SHARE YOUR PASSION.** We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to...

  • Working Student

    vor 2 Wochen

    Munich, Deutschland Cisco Systems Vollzeit

    **Duration: 6 months to 1 year, 20 h/week** The German Cisco Customer Success Team is looking for a Working Student to support the Customer Success Executive Team in overall business planning. This team covers the Top20 customers of Cisco. The role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers...

  • Working Student

    vor 3 Wochen

    Munich, Deutschland Cisco Systems Vollzeit

    **Duration: 6 months to 1 year, 20 h/week** **Location: Munich or Hamburg** The German Cisco Customer Success Team is looking for a Working Student to support the Success Programs-Manager (SPM) Team in overall business planning. This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth...

  • Working Student

    vor 3 Wochen

    Munich, Deutschland Doctolib Vollzeit

    **Join our mission, join Doctolib!**: Doctolib is looking for you as a **Working Student (x/f/m) for the** **Workplace Experience department** at our office in **Munich.** Your role will encompass a wide range of initiatives, from creating and maintaining a social office space and environment for our team in our Munich office, to supporting the team in...

  • Customer Success Working Student

    vor 3 Wochen

    Munich, Deutschland LeanIX GmbH Vollzeit

    LeanIX aims to become the “Google Maps for Software” LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Success Working Student to...

  • Customer Success Working Student

    vor 2 Wochen

    Munich, Deutschland LeanIX GmbH Vollzeit

    LeanIX aims to become the “Google Maps for Software” LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Success Working Student to...

  • Customer Success Working Student

    vor 2 Wochen

    Munich, Deutschland LeanIX Vollzeit

    **LeanIX aims to become the "Google Maps for Software"** LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a **Customer Success Working Student...

  • Customer Success Working Student

    vor 2 Wochen

    Munich, Deutschland LeanIX GmbH Vollzeit

    LeanIX aims to become the “Google Maps for Software” LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Success Working Student to...

  • Working Student Customer Success

    Vor 2 Tagen

    Munich, Deutschland Avelios Medical GmbH Vollzeit

    **About this role**: Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals and doctors to...

  • Working Student

    vor 2 Monaten

    Munich, Deutschland Siemens Vollzeit

    **Mode of Employment**: Limited; 15-20 h/week **Develop what will be important tomorrow.** How will we travel, communicate, and use energy in the world of tomorrow? Work on the right answers with us. We are looking for bright minds - thinkers with a passion for practical matters. In short, people who can turn their questions and ours into exciting new...