Customer Service Expert

vor 1 Monat


Berlin, Deutschland Buena Vollzeit

Jeden Tag arbeitet das Team von Home weiter daran, die Komplexität von Wohnungsbesitz zu reduzieren, sodass irgendwann jeder Zugang dazu haben kann. Dabei geht unser automatisiertes Produkt Hand in Hand mit einem erstklassigen persönlichen Kundenservice. Stets mit dem Ziel, dass unsere Eigentümer und Mieter langfristig rundum sorglos sind. Als Customer Service Expert arbeitest Du mit deinem Team täglich daran dies in die Tat umzusetzen.

Aufgaben

**Du wirst**:

- In enger Zusammenarbeit mit deinem Team auch die herausforderndsten Anfragen beantworten um stets eine bestmögliche Kundenerfahrung zu garantieren
- Eigentümer bei dem Übergabe
- und Vermietungsprozess sowie der fortlaufenden Verwaltung begleiten mit dem Ziel der maximalen Kundenzufriedenheit
- Proaktiv deine Ideen und Vorschläge zur Verbesserung unseres Kundenservice und Produktes vortragen

Qualifikation

**Deine bisherige Arbeit zeigt**:

- Mindestens 2-3 Jahre Erfahrung im Kundenservice
- Ausgezeichnete Kommunikationsfähigkeiten in Deutsch und Englisch
- Du kannst deine beste Arbeit in einem dynamischen Team vollbringen
- Erfahrung im Startup oder Immobilienbereich sind ein Plus

**Benefits**:
**Wir bieten**:

- Ein wettbewerbsfähiges Gehalt
- Individuelles Entwicklungsbudget
- Einmaliges Budget für Home-Office-Ausstattung
- Regelmäßige persönliche Events und Off-Sites
- Ruhiges Büro mit flexiblen Schreibtischen in Berlin Mitte

**Über Home**:
Buena hat Kapital von über 14 Millionen Euro eingesammelt, Investoren sind EQT Ventures, Redalpine, Capnamic, FJ Labs, VitoOne und Tim Schumacher.



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