Customer Service Expert

vor 3 Wochen


Berlin, Deutschland Porsche Digital – CiC Vollzeit

We want to build Porsches’ Customer Interaction Center (CIC) in Berlin together with you. At the CIC we want to create something new and innovative to inspire the customer experience of the Porsche brand. You are an essential part of Porsches customer success, so you might as well call yourself a **Porsche Ambassador**.

Do you “speak” Porsche? Because we are looking for passionate **Customer Service Experts** who seek to revolutionize Porsches’ customer service.

You can find more information about the Porsche Customer Interaction Center here

**WHAT YOU WILL DO**:

- Represent Porsche internally and externally on specialized automotive products/services (e.g. App-Support, eCommerce, automotive Aftersales processes, digital services, technical advice)
- Be a crucial part of Porsches product development based on customer inquiries
- Be a key player in continuously improving internal processes, suggesting solutions and initiating support tools
- Participate in regular training to build expert knowledge on Porsche products/services
- Develop guidelines and improve support material for front-line agents within their own expert area
- Support developing the CIC by introducing your own initiatives

**WHO YOU ARE**:

- Some knowledge of contact center management processes & IT toolsExperience in the automotive industry and a strong motivation to solve technical customer problems
- Excellent communication skills, both verbal and written
- Willingness to build deep knowledge and educate agents on dedicated topics
- Ability to quickly understand customer inquiries and contently handle various customer states of emotions
- Proficient in German + English
- Motivated and empathetic personality, but also assertive and self-confident
- Well-structured and self-dependent working style
- Applicable experience in customer service and IT Tools is a PLUS

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