Global Customer Service Quality Trainer

vor 6 Monaten


Berlin, Deutschland DR SMILE Vollzeit

**Ready, Steady, Smile**:
As a Global Customer Service Quality Trainer (M/F/x), you will be responsible for developing and implementing training programs to ensure that our global customer service team delivers the highest level of service quality and customer satisfaction. You will work closely with regional customer service teams to identify training needs, create tailored training plans, and conduct training sessions to enhance customer service competencies.

**Your Tasks**:

- You identify global customer service team training needs through assessments and evaluations, creating customized training plans with best practices
- You lead workshops using varied methods to enhance skills within the global customer service team and provide constructive feedback for continuous improvement
- You implement measures for monitoring and evaluating service quality, analyzing feedback and performance data to establish quality standards
- You collaborate with regional teams to understand specific training needs and tailor plans accordingly
- You effectively communicate training content and outcomes to relevant stakeholders

**Your Skills**:

- You bring extensive professional experience to the table, blending expertise in customer service and training
- You have a proven track record in crafting and executing training programs, ideally in a global context
- Your arsenal includes excellent interpersonal and communication skills, enabling you to adeptly deliver training content and engage with a diverse, global team
- Your strong analytical skills are a valuable asset, allowing you to effectively assess training needs and monitor service quality
- You effortlessly navigate international communication with fluency in English, while your proficiency in Spanish and German adds an extra layer to your skill set. Your command of French, Italian, Dutch, Portuguese, and Swedish further showcases your versatility, highlighting your adaptability in diverse linguistic environments
- Your willingness to travel internationally, if required, underscores your commitment to contributing on a global scale

**What we offer**:

- Your workplace: You will find our dog-friendly office in the heart of Berlin with healthy snacks and drinks, including a lovely rooftop terrace and a great view on the TV-tower
- Your flexibility: You can expect digital workflows, flexible working hours and home office days
- Your benefits: You can profit from subsidies with our partners (such as Babbel, Urban Sports Club, Spotify etc.)
- Your appreciation: Besides weekly Q&A sessions with our management and our Pizza & Beer Friday, we always celebrate our successes together
- Your smile with DR SMILE: You get your Aligner treatment for only 300€ and we also have special conditions for Family & Friends

**Your Application**:
**About us**:
DR SMILE is one of the fastest-growing digital healthcare startups in Germany. We specialize in cosmetic teeth straightening with innovative clear aligner technology and strive to be the first dentist chain you really love.

With innovative 3D printing technologies, telemedicine capabilities, and a network of aspiring doctors, we create novel and contemporary solutions to provide high-quality dentistry. We aim at being the first real lifestyle brand within the dental market, a market that hasn’t received real disruption ever since its inception. Our goals are high, we’re hungry for success and our patient’s happiness is our daily motivation.

We offer flat hierarchies, a fast-paced environment, wonderful co-workers, and an impeccable learning experience.
Ready.Steady.Smile



  • Berlin, Berlin, Deutschland Porsche Digital CRH Vollzeit

    Customer Experience Innovator at Porsche DigitalWe're seeking a highly skilled Quality Lead to revolutionize customer service at Porsche Digital. In this role, you'll oversee quality topics across all hubs and collaborate with Porsche AG to drive exceptional customer experiences.About the JobAs a Quality Lead, you'll be responsible for coordinating and...

  • Service Trainer

    vor 2 Wochen


    Berlin, Berlin, Deutschland we22 Solutions GmbH Vollzeit

    Wir suchen einen Service TrainerBei we22 Solutions GmbH entwickeln wir Webseiten zu einem Hub für erfolgreiches Online Marketing, Content und Daten. Als Hersteller von State of the Art-Software bieten wir zielgruppengerechte Beratung und Services an.Unser Team arbeitet eng mit Branchen-, Technologie- und Vertriebspartnern zusammen, um Kleinunternehmen in...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is a global research, educational and professional publisher. It is home to an array of respected and trusted brands and imprints, with more than 100 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, their imprints, books, journals and resources...

  • Global Quality Officer

    vor 6 Monaten


    Berlin, Deutschland Inceptua Vollzeit

    **Global QA Officer** - We are a pharmaceutical company, and the next generation partner to pharma, _ - biotech, and healthcare. We bring medicines to patients through clinical trial ser-_ - vices, and early access programs. We recognize that investing in talented people _ - creates value for our customers, our employees, our suppliers and the communities...


  • Berlin, Deutschland Porsche Digital CRH Vollzeit

    Together with you, we want to create a first-class customer experience in the Customer Relations Hub. You think of a call center - but much better! You are an essential part of Porsche's customer success, so you might as well call yourself a Porsche ambassador. Do you "speak" Porsche? Because we are looking for a passionate Quality Lead who seek to...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...


  • Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...


  • Berlin, Deutschland AUTO1 Global Services SE & Co. KG Vollzeit

    Team Lead Customer Service - Claims & Quality Management (d/m/w)UnternehmensbeschreibungChoose challenge. Choose pace. Choose growth. Für unsere offene Position als Team Lead Customer Service (d/m/w) suchen wir dich! Starte im Quality Management Team und sei verantwortlich für das Qualitätsmanagement auf operativer und strategischer Ebene unserer Marke...


  • Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    About UsWorkstation Customer Care is a leading online retailer offering a wide variety of products at unbeatable prices. Our mission is to provide an exceptional shopping experience for our customers, and we're looking for a talented individual to join our team as a customer service representative.


  • Berlin, Deutschland Back Market Vollzeit

    Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality,...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...

  • Service Trainer

    vor 1 Monat


    Berlin, Berlin, Deutschland we22 Solutions GmbH Vollzeit

    ÜberblickWir suchen einen Service Trainer (m/w/d) für unser Team in Berlin. Als Teil unseres internationalen Geschäftsbereichs wirst du an der Erstellung und Pflege von Webseiten und Online Marketing für Kleinunternehmen beteiligt sein.AufgabenDu bist Teil eines neuen internationalen Geschäftsbereichs, der mehrere Märkte umfasstDu gestaltest und...


  • Berlin, Deutschland Omio Vollzeit

    **Company Description** Omio's vision is to enable seamless travel for people anywhere, in any way. We are bringing all global transport options into a single distribution system to create magical end-to-end consumer journeys. With Omio, you can easily compare and book trains, buses, ferries, and flights across Europe, the US, and Canada using a single...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...

  • Customer Service

    vor 7 Monaten


    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is an European conglomerate and active in urban mobility. A small but growing business unit deals with the provisioning of rental bicycles. The concept is well known: Customers receive a code via mobile phone to open the lock and also when they lock the bike again. Billing for the use takes place to the minute, reported on the telephone bill....


  • Berlin, Deutschland Go Global Vollzeit

    **Responsibilities** - Provide customers with accurate information regarding our products and services - Maintain thorough and accurate customer records in our database - Take ownership of customer issues and follow up with customers to ensure satisfaction **Qualifications** - Fluent in German and English (both written and verbal) - Excellent communication...

  • Customer Service

    vor 6 Monaten


    Berlin, Deutschland Loudly GmbH Vollzeit

    LOUDLY is a Berlin-based music tech company which operates ‘Music Maker JAM’ - one of the most highly-rated music creation apps in the world. We are also a leader in AI music technology and expanding our services in line with our mission to become the #1 AI music generator in the world. We are now looking for a Quality Assurance & Customer Service...