Customer Communication Specialist

vor 4 Monaten

Frankfurt am Main, Deutschland Misumi Vollzeit

**Your role and responsibilities**:
As our Customer Communication Specialist (m|f|div) you create and maintain clear and concise content to enhance the customer journey with MISUMI, collaborating with various departments to align on new content. Additionally, you define content needs with customer-facing teams, ensure quality translations, understand our Webshop/EC, and monitor the user experience to identify improvements.
- Content is created and maintained to enhance the customer journey with MISUMI, ensuring clarity and conciseness.
- Collaboration with departments such as Marketing, IT, and customer-facing teams aligns new content with technical possibilities.
- As the first contact for customer-facing departments, content needs are defined, and close work with French and Italian native speakers ensures accurate translations.
- A deep understanding of the Webshop/EC is developed to identify content needs.
- The user experience on MISUMI's e-commerce platform is monitored to identify areas for improvement.

**Your profile**:
**Personal Skills**:

- A team player with assertiveness and a sense of responsibility.
- Flexible and able to prioritize tasks accordingly.
- Self-organized with very good communication and collaboration skills.
- Structured and responsible way of working.

**Methodical Skills**:

- Completed commercial training or a bachelor's degree with at least 3-5 years of experience in B2B Customer Service.
- First experiences in design and UX are a plus.
- Good skill in understanding internal processes and the needs of the customer.

**Why us?**:
**Hybrid working**:We offer you flexible working between digital work from home and a modern office in the center of Frankfurt (3 days remote / 2 days office).
**Jobticket / JobBike**:You will receive a Jobticket from us. We also get our employees on bikes - select a JobBike and start cycling.
**Health care**:Your health is important to us. That's why you benefit from our regular check-ups and our health week with various workshops.
**Gym**:With us you can stay fit in our in-house gym, whether before work, during your lunch break or after work.
**Childcare**:We support you in getting a place in the in-house kindergarten in St. Martin Tower (depending on availability).
**Other benefits**:We want our employees to feel comfortable. That's why we also offer other benefits, such as employee events, corporate benefits or the restaurant in the St. Martin Tower.

**Your contact person**:
Mordehy Karminsky

**About us**:
MISUMI Europa is not like any other company

Our journey starts with Konichiwa - Because with us Japan meets Europe

We offer an exciting and international work environment in connection with performance-based remuneration and opportunities for career development within the company. Join MISUMI and become a part of our team

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