Customer Support Specialist

Vor 2 Tagen


Frankfurt am Main, Deutschland ABB Vollzeit

**Customer Support Specialist (M/F/d) -Service for Energy Industries - Limited Contract**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Customer Support Specialist is the first point of contact for customers and business partners of our Energy Industries in Germany. Reporting to the Head of Finance Service Cluster and using your customer service skills and knowledge, you will aid the service team by reacting to customer inquiries.

**This position reports to**:
Head of Finance Service Cluster

**Your responsibilities**:

- Processing customer orders from opening to invoicing, including cost control and clarification
- Obtaining quotations from known suppliers; monitoring deadlines
- Carrying out of orders
- Processing shipping orders for specific countries or groups of countries
- Monitoring and collecting payments
- Performing administrative tasks

**Your background**:

- A vocational training in Business Administration
- Min. 2 years of professional experience in commercial processing of orders
- Knowledge of principles and practices in customer service
- High flexibility and commitment
- A collaborative, solution-focused approach, and strong written and spoken communication skills
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
- Fluency in English and German

**Benefits**:

- Retirement plan
- Flexible work practices
- Employee Share Acquisition Plan

**More about us**:



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