Head of Customer Service

vor 3 Wochen


Munich, Deutschland Occhio GmbH Vollzeit

Occhio is the most innovative and fast growing company in the lighting sector. Occhio products have a unique position in the market thanks to their comprehensive, modular luminaire systems and are among the most successful lighting products of recent years. Occhio has used the technology shift to LED to build up a strong performing, technology and design driven product portfolio for the high end user market and has been designated as one of the top German brands as well as one of the top five most innovative brands in the luxury segment. In recent years, the company has built up a solid customer base and has achieved attractive growth rates.

In order to build on the momentum, we are looking for a **Head of Customer Service (M/F/d)**

Your responsibilites: „Another light for excellence“
- Lead our Technical Service, Field Service and Return Management teams
- Rethink and implement the service offering to our customers and mode of cooperation with our partners
- Push digitalization in service to the next level
- Ensure the right service level using appropriate KPIs; responsible for the service budget
- Expand our service excellence offering internationally and build up the appropriate supporting international organization
- Secure the decentralized technical support for our customers by building a highly qualified and trained team

Your profile: „Radiant in your field“
- Technical educational background with strong knowledge and experience in customer service
- High intrinsic standard for excellence and desire to make our customers happy
- Hands-on mentality for solving problems and for training employees
- Motivation to work in an international setting with travel
- Strategic, structured and process-oriented working approach
- Good knowledge and experience in change management
- Fluent in German and English

Our offer to you: „A piece of enlightenment“
- Interesting work in a dynamic, fast-growing company focused on high-quality, premium products
- Flat hierarchies within a transparent and flexible company structure
- Opportunity to shape the future of a promising company

You will receive many fascinating insights in a fast-growing company and the opportunity to influence and shape our customer experience and satisfaction. Youwill play a key role in Occhio keeping its brand promise.



  • Munich, Bayern, Deutschland EPM Scientific - Phaidon International Vollzeit

    Overview:Are you ready to take the helm and lead a dynamic customer service team within the vibrant diagnostic sector? My client is a global leader in molecular diagnostics in search for an experienced Head of Customer Service. You will have the chance to apply your expertise in customer service and influence strategies at every level. Your role would be...


  • Munich, Deutschland FINN Vollzeit

    FINN makes mobility fun and sustainable. With a flexible car subscription, we bring a true e-commerce experience to car ownership and offset all CO2 emissions along the way. Join our fast-growing team to build the most popular auto e-commerce platform as we launch new product lines and expand internationally. We work with the best car brands in the world and...


  • Munich, Deutschland Discover International Vollzeit

    Head of Supply Chain and Customer ServiceLocation: Bavaria, GermanyThe Company One of the world's leading companies in the Pharmaceutical Industry. Offering a range of services, covering the entire value chain of the development and production of all common dosage forms and product groups in the field of pharmaceuticals and dietary supplements.The RoleThe...


  • Munich, Deutschland Discover International Vollzeit

    Head of Supply Chain and Customer ServiceLocation: Bavaria, GermanyThe Company One of the world's leading companies in the Pharmaceutical Industry. Offering a range of services, covering the entire value chain of the development and production of all common dosage forms and product groups in the field of pharmaceuticals and dietary supplements.The RoleThe...


  • Munich, Deutschland yfood Labs GmbH Vollzeit

    DEINE MISSION - In dieser Rolle bist du verantwortlich für den Ausbau und die Entwicklung des international wachsenden Customer Support Teams. - Dein Ziel ist es durch Aufbau und dauerhafte Optimierung interner Prozesse den bestmöglichen Betreuungsstandart für unseren mehrsprachig wachsenden Kundenstamm zu gewährleisten. - Die Konzipierung von...


  • Munich, Deutschland yfood Labs GmbH Vollzeit

    **DEINE MISSION**: - In dieser Rolle bist du verantwortlich für den Ausbau und die Entwicklung des international wachsenden Customer Support Teams. - Dein Ziel ist es durch Aufbau und dauerhafte Optimierung interner Prozesse den bestmöglichen Betreuungsstandart für unseren mehrsprachig wachsenden Kundenstamm zu gewährleisten. - Die Konzipierung von...


  • Munich, Deutschland DNA Recruit Vollzeit

    Head of Brand Retail Services to join **Experiential** Agency based in **Germany** to generate new business based on defined KPIs for **Brand Retail Services** and **must have experience in retail sales, or a consulting background**. If this is you then please read on to find out more about the role and agency. **DNA Recruit** are working with a **Global...

  • Head of UX/UI

    vor 2 Monaten


    Munich, Bayern, Deutschland Project A Services Vollzeit

    Project A Services is hiring a Head of UX/UI in Munich Germany (April About the JobWe're looking for a customer-centric Head of UX/UI (m/f/d) to join one of our portfolio companies in Germany to drive the product vision and deliver exceptional user experiences that are backed by data and innovation. In your day-to-day work, you'll focus on optimisin

  • Head of Customer Service

    vor 2 Monaten


    Munich, Deutschland CarVia GmbH Vollzeit

    **Head of Customer Service (m/w/d)** Du willst im Kundenservice bei CarVia die Mobilität der Zukunft mitgestalten? Dann bewirb dich jetzt und sei verantwortlich für die Happy Faces unserer Kunden! Wir sind ein junger und schnell wachsender Mobilitätsdienstleister mit Hauptsitz in München. In den Bereichen Carsharing, Tagesvermietung und Monatsabos...


  • Munich, Deutschland CarVia GmbH Vollzeit

    **Head of Customer Service (m/w/d)** Du willst im Kundenservice bei CarVia die Mobilität der Zukunft mitgestalten? Dann bewirb dich jetzt und sei verantwortlich für die Happy Faces unserer Kunden! Wir sind ein junger und schnell wachsender Mobilitätsdienstleister mit Hauptsitz in München. In den Bereichen Carsharing, Tagesvermietung und Monatsabos...


  • Munich, Bayern, Deutschland Parkdepot Vollzeit

    Your new roleAre you ready to join us on an exciting road trip? We are an up-and-coming startup and have set ourselves the goal of revolutionizing parking space management. With our innovative technology, we are ready to transform mobility and open up new avenues.Imagine that you are largely responsible for our growth and success. Your focus is on satisfying...


  • Munich, Bayern, Deutschland DNA Recruit Vollzeit

    Head of Brand Retail Services to join Experiential Agency based in Germany to generate new business based on defined KPIs for Brand Retail Services and must have experience in retail sales, or a consulting background. If this is you then please read on to find out more about the role and agency.DNA Recruit are working with a Global Experiential Agency who...

  • Head of Operations

    vor 2 Wochen


    Munich, Deutschland Bossert Associates GmbH Vollzeit

    **Head of Operations** The business world might turn digital - but it is people who make the difference. Success is driven by humans who are willing and able to lead, who inspire, motivate, develop, create collaboration, decide, take responsibility. Bossert Associates is part of the avantgarde of Leadership development in Europe. Our unique combination of...


  • Munich, Deutschland MBR Partners Vollzeit

    We are currently searching for Software Engineers / Software Developers at all levels for a leading Telecoms software vendor. The business is around 2000 people and is looking to scale to 1 billion USD in revenue over the next 4 years. It's an exciting time to be joining the journey! - The client is a leading provider of Telecom analytics solutions for...


  • Munich, Deutschland Computershare Vollzeit

    **We offer you a world of opportunity** Computershare is a global leader in share register administration, employee share ownership schemes, mortgage loan administration and depositary voting rights activation, offering stakeholder-focused communications solutions. Computershare is represented in all major financial markets with over 14,500 employees...


  • Munich, Deutschland FINN Vollzeit

    FINN makes mobility fun and sustainable. Offering convenient and flexible car subscriptions, we bring a true e-commerce experience to car ownership and offset all CO2 emissions along the way. Join our fast-growing scale-up to build the most popular car subscription platform in Europe and the USA. We work with the best car brands in the world and have raised...


  • Munich, Deutschland Qualtrics Vollzeit

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...

  • Head of Legal

    vor 1 Monat


    Munich, Deutschland Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Munich, Deutschland Icertis Vollzeit

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...


  • Munich, Deutschland Zync Group Vollzeit

    **The company**: I’m working with an international leader providing cloud software within compliance, investing and ESG. With offices placed strategically in key financial markets, they have an enormous, varied client base, including many DAX30 companies. Their honest, straight forward way of communicating with stakeholders and customers is unique and has...