![MSX INTERNATIONAL](https://media.trabajo.org/img/noimg.jpg)
Technical Assistance Specialist
vor 2 Monaten
**About MSX**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
**Purpose of the position**
The main objective of this person will be to collaborate in the different projects of the area so that all customers have the best after-sales service and the product repair services are reinforced.
**Duties and responsibilities**
- Telephone attention and resolution of incidents
- Responsible for the acceptance and processing of warranties received from the technical service
- Responsible for the investigation and implementation of countermeasures in the factory to solve market incidents
- Conduct technical training to our distributor network personnel
- Technical audits to distributors in order to verify that they have all the tools/resources for vehicle repairs
- Provide technical support to dealers in the process of repairing a vehicle
- “Flying doctor” to local dealers if needed
**Knowledge and skills**
- Good knowledge of electromechanics and/or electronics
- Responsible, methodical, organized person, with capacity for analysis and decision making
- Excellent German and good English skills
- Good Microsoft Office skills
**In joining MSX, you can enjoy**
- Potential to progress within the company
- 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag)
- Flexible working environment with core hours
- Diverse and welcoming team
- The possibility of working for a renowned automobile manufacturer
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