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Technical Systems Support Specialist
vor 8 Monaten
Stuttgart, Germany
Business Systems
Full-time
**About Us**:
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
- **Join us in shaping the future of software technology**
**What we are looking for**:
To help us on our mission, we are looking for a talented and highly ambitious Technical Systems Support Specialist. In this role you will,
- Partner with our internal customers (customer facing teams) to effectively resolve technical issues through different communication channels
- Develop best practices for recurring problems, together with your team
- Collaborate within and outside of your team to support broader business objectives
- Advise the internal user about our tools taking into account their business requirements
- Customer-centric mindset with a passion for delivering exceptional service
- Ability to create and maintain documentation for troubleshooting procedures and solutions
- Authorization management, implementation of use cases and system adjustments with the dedicated departments
**Basic Qualifications**:
- through, can-do attitude, and exceptional communication skills both written and verbal
- First work experience in a customer contact-centred area
- You work independently and communicate effectively and proactively with your team
- Confident personality with good technical comprehension and a passion for learning and growth
- Ability to see things from the user perspective
- Fluency in written and spoken English, German is a plus
- Critical thinking and problem-solving skills to diagnose and resolve complex technical issues
- Proactive approach, eye level communication & flexibility
- Strong verbal and written communication skills to effectively communicate technical information to non-technical users
**Preferred Skills and Experience**:
- Experience in administration of any CRM or ERP system
- Understanding of technical topics, such as: interfaces, distributed systems, networks, protocols etc.
- Interest in administration of NetSuite
**What we offer**:
- Flexible working hours
- Potential for personal and professional development
- A fun, creative and supportive team
- Be part of a fast growing company with a lot of opportunity for advancement
- AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.**Vertriebsteam kontaktieren**:
1 (833) 269-3375
At AnyDesk, we want to provide the best experience and most innovative technology to all our users and customers. Our team will be operating on reduced holiday hours during this time.
