Customer Experience Project Coordinator, Emea

vor 7 Monaten

Frankfurt am Main, Deutschland Vantage Data Centers Vollzeit

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

CUSTOMER EXPERIENCE & LEASE COMPLIANCE DEPARTMENT

As part of the Vantage EMEA team, the Customer Experience department is responsible for managing all aspects of the customer relationships from the inception of the lease by ensuring that data modules are delivered, monitored and maintained per contracts; supporting customer requests and audits to prove compliance; providing customers with visibility to performance and maintenance of their data modules on our Portal; tracking and reporting on customer service levels (SLAs); producing monthly customer electricity bills based on consumption; and generating regular reports, analytical insights and forecasting for Operations and the Executive Leadership team. The Customer Experience and Lease Compliance department works closely with all Vantage departments to ensure customer success throughout construction and delivery.

POSITION DESCRIPTION

Vantage is looking for a resourceful, detail-oriented, self-motivated Customer Experience Technical Specialist to work closely with our hyperscale customer to ensure they receive the best in class service, reporting to the Technical Account Manager. This role will be responsible for ensuring a successful delivery of new lease and technical solutions projects across several countries in the EMEA region. This key Customer Experience team member will work closely with high-profile customer Account contacts and all Vantage departments to ensure a smooth experience for the customer as we go through the delivery phase of construction, fit out and general projects. A strategic problem solver and specialist in tactical execution, the CE Technical Specialist must have strong communication and presentation skills to serve across the spectrum of Vantage teams delivering various client projects. Experience with wholesale data centers, colocation, interconnection, managed solutions and professional services is preferred as well as experience within critical environments would be desired.

ESSENTIAL JOB FUNCTIONS
- Single point of contact for the customers during the construction/delivery phase to ensure all questions are actioned promptly
- Work closely with Sales & Solutions Engineering to ensure a smooth transition to the Delivery phase of each customer project
- Work closely with Construction on each project phase to ensure we are meeting/exceeding the customers expectations. Up to date programs, Risk Registers, Project Updates, Customer feedback
- Organise and record dedicated account team meetings where all projects for individual customers are, discussed to ensure all Vantage departments are working as a team and are up to date with the status of each delivery project. Chasing and tracking open action items
- Prepare/gather customer handover documentation
- Receiving customer requests/changes and manage the response to these
- Capture lessons learnt from each project and ensure these are included in any subsequent project
- Ensure all projects are handed over and comply to the site readiness checklists for Customer, Ops & Lease
- Actively participate in the internal RFP process with Vantage teams
- Help Technical Account Mangers prepare customer account dashboards both internal & external
- Support local Ops Team in client Technical Audits coordination

JOB REQUIREMENTS
- Exceptional Attention to detail & organisational skills
- Experience and proficiency in Microsoft Office i.e. Excel, Word, Outlook, Power Point, etc.
- Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required
- Track record of Work being free of defect and meeting requirements
- Problem solving skills to troubleshoot and resolve customer requests
- Excellent verbal and written communication skills
- Time management and multitasking skills to handle multiple tasks and clients at once
- Some limited travel may be required

Skills, Knowledge and Experience
- Experience in critical infrastructure or Data centers will be a plus.
- Excellent power point presentation skills and a feeling for aesthetics.
- Excellent communication and interpersonal skills to effectively work with and present information to the team (especially in remote team set-up).
- Orientation to detail with the ability to see the big picture.
- Excellent multitasking skills.
- Organisation, clear communication, confli

  • Coordinator, Os&e Project Services Emea

    vor 2 Wochen

    Frankfurt am Main, Deutschland Marriott Worldwide Vollzeit

    **Job Number** 22075934 **Job Category** Administrative **Location** Europe Office - Eschborn, Marriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The Coordinator, OS&E Project Service, EMEA will report to the Director, OS&E...

  • Project Coordinator

    vor 8 Monaten

    Frankfurt am Main, Deutschland MRL Consulting Group Vollzeit

    **Join Our Client as a Project Coordinator in Frankfurt!** Are you passionate about cutting-edge technology and seeking an opportunity to make a significant impact? Look no further! A rapidly growing German data center company in Frankfurt is searching for a proactive Project Coordinator to drive operational excellence. **About Us**: At our company, we're...

  • Marketing Coordinator Emea

    vor 7 Monaten

    Frankfurt am Main, Deutschland Merz Aesthetics GmbH Vollzeit

    Marketing Coordinator EMEA (M/F/d) Merz Aesthetics is an international company in the field of aesthetic medicine. Our broad product portfolio is synonymous with top quality in each of their categories and is highly regarded by healthcare professionals worldwide. As Merz Aesthetics, we are part of the Merz Group with our EMEA headquarters located in...

  • Senior Recruiter Medical Technology Emea

    vor 2 Wochen

    Frankfurt Am Main, Deutschland FMC EMEA Vollzeit

    Fresenius Medical Care is the world’s leading provider of products and services for people with chronic kidney failure. Around 3.4 million patients worldwide with this disease regularly undergo dialysis treatment. Dialysis is a life-saving blood cleansing procedure that substitutes the function of the kidney in case of kidney failure. We operate in 42...

  • Head of Commissioning Emea

    vor 3 Wochen

    Frankfurt am Main, Deutschland NTT Global Data Centers EMEA GmbH Vollzeit

    As **Head of Commissioning EMEA**, you will work with data center engineers, construction managers and data center operations teams to improve delivery of data center capacity. You shall be responsible for ensuring that projects are commissioned in accordance with our standards and directly manage the process for projects in the EMEA region. Specifically,...

  • Senior Director Capital Projects, Emea

    vor 7 Monaten

    Frankfurt am Main, Deutschland Hilton Vollzeit

    **About Hilton** Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,200 properties and over 1.1 million rooms in 122 countries and territories. In the 104 years since our founding, we have defined the hospitality industry and established a portfolio of 19 world-class brands, including our flagship Hilton...

  • Emea Inventory Coordinator

    vor 7 Monaten

    Frankfurt Am Main, Deutschland Zoll Medical Corporation Vollzeit

    **EMEA Inventory Coordinator**: **Location: Cologne, Germany**: **Cardiac Management Solutions**: Unsere Mission lautet: „mehr Leben retten“ - Unterstützen Sie uns bei unserer Mission, indem Sie aktiv den Logistikprozess unseres Unternehmens mitgestalten und das auf internationaler Ebene. Freuen Sie sich auf ein wertschätzendes und kollegiales...

  • Senior Pharmaceutical Project Coordinator

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Blackfield Associates Vollzeit

    About Blackfield AssociatesBlackfield Associates is a consultancy firm that specializes in delivering high-profile projects to the pharmaceutical industry. We are currently seeking an experienced Senior Pharmaceutical Project Coordinator to join our team.

  • Urban Outfitters Visual Coordinator

    vor 2 Wochen

    Frankfurt am Main, Deutschland URBN Vollzeit

    **Stellenbeschreibung**: Title: Visual Coordinator Reports to: Store Manager Objective: Under guidance from the head office creative team, lead the execution of all visual projects in store, delivering a customer store experience that is inspiring, dynamic and entertaining for our customers. In partnership with the display coordinator, deliver seasonal...

  • Project Coordinator

    vor 7 Monaten

    Frankfurt am Main, Deutschland Frankfurt School of Finance & Management Vollzeit

    For our strongly growing portfolio, we are looking for a Project Coordinator (f/m/x) with experience in Finance and Banking. The position is initially limited for 24 months. Your tasks Procurement search (Identification and preparation of new tenders, preparation of project and performance descriptions, coordination of implementing agreements); Project...

  • Coordinator, Business Development

    vor 4 Wochen

    Frankfurt am Main, Deutschland White & Case Vollzeit

    **Coordinator, Business Development - EMEA** **Gemeinsam setzen wir ein Zeichen. Du & White & Case.** Für den Standort unserer Kanzlei in **Frankfurt** suchen wir eine/n Business Development Coordinator (m/w/d) zur Unterstützung unseres Teams zum nächstmöglichen Zeitpunkt. Unser Marketing - und Business Development Team ist entscheidend für das...

  • Project Coordinator

    vor 2 Wochen

    Hanau am Main, Deutschland deugro group Vollzeit

    **Project Coordinator** **Location: Hanau, Germany** The deugro group is a globally active company serving the project logistics industry. Counting 1,200 employees worldwide in more than 40 countries, we are a true global network of logistics experts—for road and rail, ocean and air freight. We set the courses of tomorrow—today. deugro is the first...

  • Project Controls Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Project Delivery Partners Vollzeit

    Job TitleProject Controls LeadOverviewWe are seeking an experienced Project Controls Specialist to join our team at Project Delivery Partners. As a key member of our project delivery team, you will play a critical role in ensuring the successful execution of large-scale CAPEX projects.SalaryWe offer a competitive salary of $120,000 per year, commensurate...

  • Project and Program Director

    vor 3 Wochen

    Frankfurt am Main, Deutschland Equinix Vollzeit

    Project and Program Director (Chief of Staff) (EMEA Operations) Equinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public...

  • Business Assistant

    vor 7 Monaten

    Frankfurt Am Main, Deutschland JUWI GmbH Vollzeit

    **Business Assistant (M/F/d) EMEA**: Wörrstadt, Deutschland Work experience Commercial professions (other) - For more than 25 years, JUWI has been a pioneer in the energy revolution. As a 100% subsidiary of MVV Energie AG, JUWI offers turnkey project development and Engineering, Procurement and Construction services as well as technical and commercial...

  • Sales Leader

    vor 7 Monaten

    Frankfurt am Main, Deutschland Salute Vollzeit

    **Excellent opportunity during a period of rapid global growth. Competitive base plus double OTE. Experience of selling within the Data Center sector essential.** **Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients globally. We excel in delivering sustainable solutions, unparalleled...

  • Airport Services

    vor 2 Monaten

    Frankfurt am Main, Deutschland Value Group Vollzeit

    **About the job** **ARE YOU A TRAVEL LOVER?** **ARE YOU PASSIONATE ABOUT THE AVIATION INDUSTRY?** **IS HUMAN CARING YOUR SUPERPOWER?** Our Team is in hypergrowth and we are looking for a **Airport Services & Customer Experience Assistant | Frankfurt Airport** **WHAT WILL YOU DO: ROLE AND RESPONSIBILITIES** You will join a dynamic team reporting...

  • Director, Solution Architecture Emea

    vor 7 Monaten

    Frankfurt am Main, Deutschland ServiceNow Vollzeit

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sales Director

    vor 8 Monaten

    Frankfurt am Main, Deutschland IQGeo Vollzeit

    The Sales Director will be responsible for managing, structuring, and negotiating complex, high-value custom deals with key clients in the Telecom market. The objective of this position is to drive sales in the EMEA region the European Geospatial sales team and ensure that IQGeo exceeds its orders targets in telco, utility, and related markets. The position...

  • Onsite Technical Coordinator

    vor 3 Wochen

    Frankfurt am Main, Deutschland TATA ELXSI Vollzeit

    ROLE AND RESPONSIBILITIES: - Interface between the Sales and the Customer Technical team to convert technical discussion to new engagements - SPOC between the Customer(s) and the Offshore Project Manager(s) - Extensively interact with the customer to understand the new programs / projects, timelines and identify possible work content for outsourcing -...