Team Lead, Support Operations

vor 3 Wochen

Berlin, Deutschland Via Vollzeit

Via builds technology that transforms transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a **Team Lead, Support Operations** you will be responsible for a team of agents responsible for supporting riders and drivers for our innovative public transit and paratransit services. We are transforming the way people access mobility and think about transit.
**What You’ll Do**
- Lead a team of customer support agents, inspiring and empowering them to perform to their full capabilities on behalf of our customers
- Closely monitor your teams members individual performance, creating coaching, feedback and training where needed
- Take ownership for your team’s performance on specific KPIs, processes, and customer satisfaction
- Integrate into the global Support Operations team to ensure best practices and knowledge sharing across sites and teams
- Work closely with key internal stakeholders, including General Managers, Field Managers and the wider regional team, to ensure the support organization is meeting the needs of the business
- Proactively identify what is working well and what needs to be improved for our end customers, and suggest practical ways to improve outcomes

**Who You Are**
- Fluent in German (minimum C1) and English
- You have experience in and are excited by managing a team
- Strong empathy - both for your team members as well as our riders/customers
- Ability to keep calm even in stressful situations and to develop creative solutions in real time
- Tech savvy
- Full-time availability
- Previous experience working in a support organization is a plus

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via is an equal opportunity employer.

Pay: 50,000.00€ - 55,000.00€ per year

  • Team Lead Operations

    Vor 4 Tagen

    Berlin, Deutschland Evolve Vollzeit

    At Evolve, we have a brand-new exciting vacancy to join a fast-growing Healthcare company. Our client is seeking an enthusiastic and self-motivated Operations Team Lead to join their team. Our client provides Orthopaedics services to private healthcare patients around the UK. As part of your role, you will be responsible for leading and developing a team of...

  • Team Lead Afc Operations

    Vor 5 Tagen

    Berlin, Deutschland N26 GmbH Vollzeit

    We are looking for a dynamic Team Lead to join our AFC Operations Department to ensure compliance with applicable regulations and relevant company policies related to Anti-Financial Crime. Our target in AFC is to lead and shape the industry by creating a culture of compliance within N26 that authorities, customers and stakeholders can trust. This role is...

  • Customer Support Team Lead

    Vor 3 Tagen

    Berlin, Deutschland Via Vollzeit

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Our 500+ partnerships worldwide include new mobility solutions for people with disabilities, improved services for senior citizens, reduction of...

  • Team Lead Operations

    Vor 2 Tagen

    Berlin, Deutschland AUTO1 Group Vollzeit

    UnternehmensbeschreibungFür unsere offene Stelle als Team Lead Operations (d/m/w) suchen wir dich! Starte im Branch Operations Team, welches für die Steuerung der Filialen und die Verbesserung der Prozesse unseres WKDA Purchasing Departments verantwortlich ist. Als WKDA mit über 400...

  • Team Lead Operations

    Vor 3 Tagen

    Berlin, Deutschland AUTO1 Group Vollzeit

    UnternehmensbeschreibungFür unsere offene Stelle als Team Lead Operations (d/m/w) suchen wir dich! S...

  • Team Lead Operations

    vor 1 Tag

    Berlin, Deutschland AUTO1 Group Vollzeit

    UnternehmensbeschreibungFür unsere offene Stelle als Team Lead Operations (d/m/w) suchen wir dich! S...

  • Operations lead

    vor 3 Wochen

    Berlin, Berlin, Deutschland Cognizant Technology Solutions Vollzeit

    Cognizant has an exciting opportunity for an Operations Lead to be part of our data collection team in Berlin. The Operations Lead role comes with a generous salary, many excellent benefits, and the chance to progress your career at a thriving company in Germany. The Operations Lead will be part of our data collection team and provide full training on the...

  • Operations lead

    vor 3 Wochen

    Berlin, Deutschland Cognizant Vollzeit

    Cognizant has an exciting opportunity for an Operations Lead to be part of our data collection team in Berlin. The Operations Lead role comes with a generous salary, many excellent benefits, and the chance to progress your career at a thriving company in Germany. The Operations Lead will be part of our data collection team and provide full training on the...

  • Product Operations Lead

    Vor 7 Tagen

    Berlin, Deutschland La Fosse Vollzeit

    The Product Operations Lead is responsible for ensuring thatall operational requirements (e.g. the high availability requirements in a KRITIS environment) are fulfilled.As a key member of the programleadership team, the Product Operations Lead reports directlyto the program lead. The role involves contributing to the overall success of the program by...

  • Marketing Operations Lead

    vor 4 Wochen

    Berlin, Deutschland Pipedrive Vollzeit

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Team Lead Operations Integrated Logistics

    vor 4 Wochen

    Berlin, Deutschland Kuehne+Nagel Vollzeit

    Unser Integrated Logistics Bereich / supply chain management division kombiniert Spitzentechnologie mit technischer Kompetenz, um unseren Kunden eine effektive und nachhaltige Lieferkettenleistung zu bieten. Wenn Sie sich dafür begeistern können, als Teamleiter ein neues Business zu implementieren, ist dies eine einmalige Gelegenheit für Sie. - ** Ihre...

  • Team Lead Operations

    vor 2 Wochen

    Berlin, Deutschland AUTO1 Global Services SE & Co. KG Vollzeit

    Team Lead Operations (d/m/w)UnternehmensbeschreibungFür unsere offene Stelle als Team Lead Operations (d/m/w) suchen wir dich! Starte im Branch Operations Team, welches für die Steuerung der Filialen und die Verbesserung der Prozesse unseres WKDA Purchasing Departments verantwortlich ist. Als WKDA mit über 400 Filialen in 10 europäischen Ländern sind...

  • Operations lead

    vor 3 Wochen

    Berlin, Deutschland Cognizant Technology Solutions Vollzeit

    Cognizant has an exciting opportunity for an Operations Lead to be part of our data collection team in Berlin. The Operations Lead role comes with a generous salary, many excellent benefits, and the chance to progress your career at a thriving company in Germany.   The Operations Lead will be part of our data collection team and provide full training on the...

  • Senior Geoconsultant

    vor 4 Wochen

    Berlin, Deutschland Fugro Germany Land GmbH Vollzeit

    Sie kommen als Senior Geoconsultant / Customer Support Team Lead (m/w/d) in ein spannendes und herausforderndes Umfeld und in abwechslungsreiche Projekte. WAS SIE WISSEN MÜSSEN IM ÜBERBLICK Sie werden wichtiger Repräsentant für GeODin, unser Angebot für die weltweite Geodatenerfassung und -analyse, für Monitoring, Berichte und Präsentationen. Sie...

  • Imaging Team Lead, Merchant Services

    vor 3 Wochen

    Berlin, Deutschland Wolt Vollzeit

    As the Imaging Team Lead youll be managing and developing a team of Imaging Coordinators, as well as going into the field yourself to set examples for your team to follow. Your job will be to challenge how we work with Imaging solutions and support our partners with improving our processes, tooling and using data to support your intuition and evaluate...

  • Regional Infrastructure Operations Leader, DCC Communities

    vor 1 Woche

    Berlin, Deutschland A100 ROW GmbH Vollzeit

    The Cluster Operations Leader is responsible for one or more Amazon Datacenter Clusters and PoP-scale deployments within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost. The Regional Infrastructure Operations organizations...

  • Customer Support Lead

    vor 4 Wochen

    Berlin, Deutschland Yara Vollzeit

    Date posted: Oct 31, 2023- Location: Berlin, BE, DE- Job Function: Customer Service- Job Type: Permanent- Job Requisition ID: 17952**Customer Support Lead**: We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. **About the...

  • Team Lead Operations

    vor 4 Wochen

    Berlin, Deutschland AUTO1 Group SE Vollzeit

    Für unsere offene Position als Team Lead Operations (d/m/w) suchen wir dich! Starte im Branch Operations Team verantwortlich für die Verwaltung der Filialen und die Verbesserung der Prozesse unseres WKDA Purchasing Departments. In dieser Abteilung trägst du zu einem herausragenden Verkaufserlebnis in unseren Filialen bei. Wir als WKDA, mit über 400...

  • Team Lead Operations

    vor 4 Wochen

    Berlin, Deutschland AUTO1 Group SE Vollzeit

    Für unsere offene Position als Team Lead Operations (d/m/w) suchen wir dich! Starte im Branch Operations Team verantwortlich für die Verwaltung der Filialen und die Verbesserung der Prozesse unseres WKDA Purchasing Departments. In dieser Abteilung trägst du zu einem herausragenden Verkaufserlebnis in unseren Filialen bei. Wir als WKDA, mit über 400...

  • Team Lead Customer Support

    Vor 3 Tagen

    Berlin, Deutschland powercloud GmbH Vollzeit

    **Worum geht's?**: Als schnell wachsendes IT-Unternehmen gestalten wir gemeinsam mit unseren Kunden und Partnern die Energiebranche. Wir sind die Ermöglicher der Energiewende und sichern so nachhaltig die Zukunft unserer Welt. Unsere Cloud-basierte Software fördert den Aufbau innovativer Energie-Marken und sorgt für reibungslose Abläufe bei Millionen von...