Premier Technical Support Specialist with Turkish Language

vor 1 Woche


Essen, Deutschland Lenovo Vollzeit

Location: Essen, hybrid work model, combining both remote and in-office work

This role directly reports to our Technical Support Manager in Germany.

**Day-To-Day Tasks**:

- Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
- Identify the cause of hardware / software faults and provides a solution
- Work with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
- Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
- Provide input on recurring customer problems and shares that information with other technical team members when relevant.
- Monitor own ‘open case’ workload and drives to closure.

**Position Requirements**:

- 3+ years of experience in Client Technical Support roles.
- Experience within IT Services and Working with Field Service Providers
- Working Knowledge on Windows Operating Systems and MS Products
- Technical Knowledge on client (Notebook, Desktop, & Tablets)
- Business Fluent English, Turkish and German

**What Lenovo can offer You**:

- An open and stimulating environment within one of the most forward-thinking IT companies
- Opportunities for career development & growth
- Access to trainings for personal development
- An international team with a high focus on Gender Diversity
- Attractive compensation package and Performance based rewards
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._

Pay: From 47.000,00€ per year

Work Location: In person



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