![Serco Europe](https://media.trabajo.org/img/noimg.jpg)
Service Management Support
vor 2 Wochen
Job Introduction
We have an exciting (and challenging) opening for a **Service Management Support in Darmstadt**.
Dynamic, Energetic, Entrepreneurial, Highly Motivated, ResilientIf this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre (ESOC) based in Darmstadt, Germany.
European Space Operations Centre (ESOC), Darmstadt, Germany, tracks and controls European spacecraft, and develops and manages ground systems. As Europe’s centre of excellence for satellite operations, ESOC is home to the engineering teams that control spacecraft in orbit and build the systems on the ground that support missions in space.
More here
**_Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity._**
- **Serco - The employer of choice for a career within the Space Sector.**
Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.
- **Join our community of space specialists across Europe**
We are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).
- **Supporting Women in Aerospace**
Diversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.
Women in Aerospace Europe (WIA-E) - Supporting women in STEM (wia-europe.org)
Main Responsibilities
As **Service Management Support** you will concentrate your activities on the following:
- Support to SLA monitoring and management with internal and external suppliers;
- Identifying and monitoring of the Implementation of corrective actions to maintain high level of service quality;
- Support to management of the established processes and their evolution;
- Support to the management of the IT Service Management (ITSM) tool and related tool sets;
- Review of SLA definitions within the service portfolio;
- SLA assessment and verification of requirements for achievable targets;
- Definition of new end-to-end Service levels;
- Monthly creation of a consolidated service level report for all services;
- Analyse reports and identify areas for improvement;
- Support the continuous service improvement process, ensuring that despite the introduction of new services and new solutions, the overall service quality will be maintained;
- Support the management of the activities of service providers, vendors and suppliers;
- Monitor and manage performance of the suppliers in compliance with OLAs. In particular, identify correlation between performance issues and user reported problems;
- Ensure that Business Processes are followed across all Service Provider(s) and Third Party Vendor(s);
- Support the customer in managing and maintaining customer owned end-to-end service delivery processes to achieve consistent and seamless service delivery across the various infrastructure components, service providers and suppliers.
- Manage and coordinate the overall Work Package, including subcontractor coordination, reporting and review meetings with the customer.
**_ Do you think you are the person we are looking for? See below what experience or knowledge you should bring_**:
- Excellent English skills;
- Very good MS Office skills;
- ITIL process knowledge (certification preferred)
- Eextensive IT service management experience;
- Experience in Process management;
- SLA/KPI management / design know-how;
- Experience in report writing;
- Good analytical skills;
- Experience in vendor management;
- Experience in interfacing with customers and suppliers;
- Meeting moderation/presentation skills.
The following will be seen as assets:
- Database skills;
- ITSM tool experience (esp. Microfocus SMA-X).**Important**
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
**_Data Protection:_**
- When creating a profile on the Serco Career Centre you agreed to the Data Protectio
-
Admin Support General Services Division
vor 2 Monaten
Darmstadt, Deutschland CROWDCONSULTANTS 360 GmbH Vollzeit**Experiences with Admin Support in the General Services Division?** **Resident in 2 hours vicinity of Darmstadt** in Germany? **Keen to support renown clients like EUMETSAT or the European Space Agency?** **Ready to work different. with a 5star employer?** **YOUR MISSION** - Administrative support to the implementation and data transfer for the new CAFM...
-
Administrative Support in General Services
vor 2 Monaten
Darmstadt, Deutschland Olivera Nickel Personalvermittlung Vollzeit**Start date: ASAP** **This is how your day could look like** - Administrative support to the implementation and data transfer for the new CAFM (Computer Aided Facility Management) tool; - Administrative support to the implementation and data transfer for the new Physical Access Management tool; - Administrative support to the Project Management of Large...
-
Administrative Support in General Services
vor 1 Woche
Darmstadt, Deutschland Olivera Nickel Personalvermittlung Vollzeit**Start date: ASAP** **This is how your day could look like** - Administrative support to the implementation and data transfer for the new CAFM (Computer Aided Facility Management) tool; - Administrative support to the implementation and data transfer for the new Physical Access Management tool; - Administrative support to the Project Management of Large...
-
Ict Field Support Technician
vor 2 Wochen
Darmstadt, Deutschland Serco Europe VollzeitJob Introduction We have an exciting (and challenging) opening for an ICT Field Support Technician / Service Desk Agent Dynamic, Energetic, Entrepreneurial, Highly Motivated, ResilientIf this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological...
-
Ict Field Support Technician
vor 2 Monaten
Darmstadt, Deutschland Serco Europe VollzeitJob Introduction We have an exciting (and challenging) opening for a **ICT Field Support Technician / Service Desk Agent in Darmstadt**. Dynamic, Energetic, Entrepreneurial, Highly Motivated, ResilientIf this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of...
-
Ict Field Support Technician
Vor 6 Tagen
Darmstadt, Deutschland Serco Europe VollzeitJob Introduction We have an exciting (and challenging) opening for a **ICT Field Support Technician / Service Desk Agent in Darmstadt**. Dynamic, Energetic, Entrepreneurial, Highly Motivated, ResilientIf this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of...
-
Service Desk Supporter
Vor 6 Tagen
Darmstadt, Deutschland Robert Half Vollzeit**Service Desk Supporter (w/m/d) **gesucht**: - Wir suchen für unseren Kunden, ein IT-Unternehmen mit Sitz in Darmstadt, zum nächstmöglichen Zeitpunkt einen **Service Desk Supporter (w/m/d) **. Der Einstieg erfolgt im Rahmen der Arbeitnehmerüberlassung, dabei erhalten Sie einen unbefristeten Arbeitsvertrag von Robert Half. Die Betreuung und Vermittlung...
-
IT Application Support Manager
vor 2 Monaten
Darmstadt, Deutschland acoris VollzeitDeine AufgabenKoordination, Unterstützung und Führung der Kolleg:innen im Application Support bei der Bearbeitung von Kundenanfragen und -tickets vom Eingang über die Nachverfolgung bis zur ProblemlösungBeratung unserer Kunden im Rahmen unserer Support-Prozesse, z.B. Second-Level-Support, Endanwender-SupportDurchführung von Workshops rund um unser...
-
IT Service Manager
vor 2 Wochen
Darmstadt, Deutschland AB Enzymes VollzeitThe Role In this role you will be an integral part of the global AB Enzymes IT Team and closely cooperate with our Business Technology Partner in the UK. You will be responsible for the IT Service Management and lay the foundation for our must-win-battle “IT Service & Operations”. You will be part of the Darmstadt based IT team and report to the...
-
Contract Support
vor 3 Wochen
Darmstadt, Deutschland JLL VollzeitJLL supports the Whole You, personally and professionally. We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home....
-
Ecrd Operations Support Technician
vor 1 Monat
Darmstadt, Deutschland RHEA Group VollzeitAre you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact? We are looking for an ECRD (ESA Classified Restricted Data) Operation Support Technician to work at either ESOC’s premises in Darmstadt, Germany or ESRIN’s premises in Frascati, Italy. In this role you will provide key support...
-
Ecrd Operations Support Technician
vor 2 Wochen
Darmstadt, Deutschland RHEA Group VollzeitAre you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact? We are looking for an ECRD (ESA Classified Restricted Data) Operation Support Technician to work at either ESOC’s premises in Darmstadt, Germany or ESRIN’s premises in Frascati, Italy. In this role you will provide key support...
-
Hardware Support Specialist
vor 3 Wochen
Darmstadt, Deutschland Micro IT Global VollzeitIT Support Technician - (Systems and Hardware support)Are you ready to embark on an exciting journey within the European Space Operations Centre? We're on the lookout for a dynamic IT Support Technician to join our client in an innovative international setting.About the Role:As an integral part of the Network Operations Centre (NOC), you'll play a pivotal...
-
Hardware Support Specialist
vor 2 Wochen
Darmstadt, Deutschland Micro IT Global VollzeitIT Support Technician - (Systems and Hardware support)Are you ready to embark on an exciting journey within the European Space Operations Centre? We're on the lookout for a dynamic IT Support Technician to join our client in an innovative international setting.About the Role:As an integral part of the Network Operations Centre (NOC), you'll play a pivotal...
-
Project Implementation Support Assistant
vor 2 Monaten
Darmstadt, Deutschland BS Wutow VollzeitBS Wutow GmbH is your expert in recruitment and placement of professionals and executives in the region of Frankfurt. As a privately owned company in the nationwide scale BS Group, we rely on consistent quality and service orientation in the realization of our individual staffing services. Our client is a major international operation institution. For this...
-
Head of Enterprise Risk Management
vor 2 Monaten
Darmstadt, Deutschland Serco Europe VollzeitJob Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the...
-
Administrative Assistant
vor 2 Wochen
Darmstadt, Deutschland Telespazio Germany GmbH VollzeitReference: - J23076- Location: - ESOC \ Darmstadt \ Germany- Category: - Operations & Engineering Services**Who You Are**: As part of the Administrative Support domain, we are looking for a new team member to complement our existing team in the area of Secretarial Services. This specific opportunity is relating to the Administrative and Management Support...
-
Service Desk Agent 1st Level M/w/d
vor 2 Monaten
Darmstadt, Deutschland akBIT Business & IT Service GbR VollzeitFür unseren Kunden suchen wir aktuell **7x Service Desk Agent 1st Level m/w/d.** **Anforderungen**: - Deutsche Sprachkenntnisse auf dem Niveau von B2 - Englischkenntnisse auf dem Niveau von B2 - Ausgezeichnete Kommunikationsfähigkeiten - Kundenorientierte Einstellung: Fähigkeit, mit schwierigen und anspruchsvollen Kunden umzugehen; Priorisierung der...
-
Service Desk Agent 1st Level M/w/d
vor 2 Monaten
Darmstadt, Deutschland akBIT Business & IT Service GbR VollzeitFür unseren Kunden suchen wir aktuell einen **Service Desk Agent 1st Level m/w/d** in Darmstadt. **Aufgaben und Anforderungen**: - Deutsche Sprachkenntnisse auf dem Niveau von B2 - Englischkenntnisse auf dem Niveau von B2 - Ausgezeichnete Kommunikationsfähigkeiten - Kundenorientierte Einstellung: Fähigkeit, mit schwierigen und anspruchsvollen Kunden...
-
Service Desk Agent 1st Level M/w/d
vor 19 Stunden
Darmstadt, Deutschland akBIT Business & IT Service GbR VollzeitFür unseren Kunden suchen wir aktuell **7x Service Desk Agent 1st Level m/w/d.** **Anforderungen**: - Deutsche Sprachkenntnisse auf dem Niveau von B2 - Englischkenntnisse auf dem Niveau von B2 - Ausgezeichnete Kommunikationsfähigkeiten - Kundenorientierte Einstellung: Fähigkeit, mit schwierigen und anspruchsvollen Kunden umzugehen; Priorisierung der...