Quality Assistant
vor 5 Monaten
Du sprichst sehr gut Deutsch? - The change to the English language doesn't challenge you either?
Wir suchen für unser Customer Experience Labor in Hamburg engagierte Kolleg:innen, die gerne in einem passionierten, interkulturellen Team arbeiten und stets die Extrameile gehen, um **BEST IN CLASS CUSTOMER EXPERIENCE** sicherzustellen.
**Deine Aufgaben**
PROJEKT: ABOUT YOU
- Du bearbeitest interne Customer Service Themen und Prozesse
- Schon vor dem Marktstart führst du einen Rollout neuer Themen bei kleinen
Kundengruppen und / oder Märkten durch
- Du unterstützt bei der Qualitätsprüfung von Kundenkontakten (Calls und Tickets)
Dabei behältst du immer den Blick durch die Kundenbrille und hast den ständigen Drive, die Themen, Prozesse und Abläufe rund um die Customer Journey zu beleuchten und zu verändern.
**Deine Mission**
- Klärfälle aus dem 1st und 2nd Level übernehmen und sie mit deiner Erfahrung zu
unterstützen
- Verbesserungspotentiale erkennen und damit aktiv zur Vermeidung von „Try & Error“ an
und mit den Kunden beizutragen
- Deine Ergebnisse dienen dabei der Generierung von Benchmarks und bilden die spätere
Basis des Performance Managements
- Dein proaktives Feedback hilft, die Qualitätsanforderungen unserer Kunden zu erfüllen,
Prozesse anzupassen, zu verschriftlichen, zu verändern und umzusetzen
**Was du mitbringst**
- Du sprichst fließend Deutsch und (sehr) gut Englisch - weitere Sprachen sind von Vorteil
- Du bist eine weltoffene und kommunikative Persönlichkeit
- Du verfügst bereits über Know-How in Customer-Service / -Experience
- Du machst das Kundenerlebnis zu deinem eigenen
**Dann komm an Bord**
- Werde Teil unseres Teams und **„enjoy the ride“** - wir freuen uns auf deine Bewerbung
- Vergiss dabei nicht, deine Sprachkenntnisse mit anzugeben
- Art der Stelle: Vollzeit/Teilzeit, Festanstellung, teilweise Homeoffice möglich
**Was solltest du noch wissen?**
- Natürlich übernehmen wir die Kosten für dein DeutschlandTicket
- Wir statten dich mit dem benötigten technischen Setup für das Büro und für zuhause aus
- Bei uns bekommst du keinen Stundenlohn, sondern ein Gehalt, berechnet auf der Basis von 16 Euro/Stunde
Art der Stelle: Vollzeit, Teilzeit, Festanstellung
Gehalt: ab 16,00€ pro Stunde
Erwartete Arbeitsstunden: 25-40 pro Woche
Arbeitszeiten:
- Frühschicht
- Gleitzeit
- Montag bis Freitag
- Tagschicht
Leistungen:
- Betriebliche Weiterbildung
- Firmenevents
- Flexible Arbeitszeiten
- Gleitzeit
- Homeoffice
- Kostenlose Getränke
- Mitarbeiter-Rabatt
Arbeitsort: Zum Teil im Homeoffice in 20097 Hamburg
-
Student Assistant Quality
vor 6 Monaten
Hamburg, Deutschland Ingredion Incorporated (Corporate) Vollzeit**Student Assistant Quality (m,w,d)** **STANDORT: Hamburg** **ARBEITSPLATZ: am Standort** **Stundenlohn: ab 15,-€** **Unternehmenshintergrund**: Ingredion ist ein globaler Fortune-500-Anbieter von Zutatenlösungen, die jeden Tag das Leben von Millionen von Menschen beeinflussen. Mit mehr als 19.000 Kunden in 120 Ländern entwickeln wir Lösungen, die...
-
(Junior) Assistenz Der Geschäftsführung
vor 5 Monaten
Hamburg, Deutschland The Quality Group GmbH VollzeitCover letter mandatory?: no DEINE AUFGABEN: - Unterstützung unserer Assistenz des CEO´s und des Führungsteams bei allen administrativen Aufgaben in Hamburg - Planung und Koordination von Meetings und Konferenzen, inklusive Erstellung von Agenden, Protokollen und Nachverfolgung - Unterstützung bei Reisevorbereitungen und Spesenabrechnungen - Bearbeitung...
-
Research Assistant
vor 3 Wochen
Hamburg, Hamburg, Deutschland Statista GmbH VollzeitAbout the Role:We are seeking a highly motivated Research Assistant - Regional Data Analyst to join our team at Statista GmbH. As a Research Assistant, you will be responsible for assisting our editors in expanding statistical content about the Singapore/Indonesia/Malaysia region.Key Responsibilities:Process and analyze data using our content management...
-
Editorial Assistant
vor 5 Monaten
Hamburg, Deutschland COLUMBIA Cruise Services Ltd. VollzeitThe COLUMBIA group is constantly expanding and looking for the right individuals and professionals to share and contribute to our mission and vision. With a young and diversified fleet operated for and on behalf of our clients, we can offer the comfort of a reliable environment, which is the basis for long term employment and a prosperous...
-
Associate Regulatory Affairs
vor 6 Monaten
Hamburg, Deutschland two.jobs VollzeitFor our customer Selectchemie AG we are looking for a Associate Regulatory Affairs / Quality Assurance (100%) About Selectchemie AG Selectchemie is an independent Swiss company serving the pharmaceutical and nutrition industry since 1969 as a premier supplier of high quality ingredients and generic finished dosage forms. As a full-service provider we...
-
Research Assistant
vor 4 Wochen
Hamburg, Hamburg, Deutschland Statista VollzeitAbout the RoleWe are seeking a highly motivated Research Assistant to join our team in Hamburg or remotely. As a Research Assistant, you will assist our editors in expanding statistical content about Israel and Africa.Key ResponsibilitiesProcess data using our content management systemUpdate and edit existing statistical content and write related editorial...
-
Research Assistant
vor 4 Wochen
Hamburg, Hamburg, Deutschland Statista VollzeitAbout the RoleWe are seeking a highly motivated Research Assistant to join our team in Hamburg. As a Research Assistant, you will be responsible for assisting our editors in expanding statistical content about the Philippines.Key ResponsibilitiesProcessing data using our content management system.Updating and editing existing statistical content and writing...
-
Assistant Head of Reservation
vor 5 Monaten
Hamburg, Deutschland 25Hours Hotels VollzeitSHOW US YOUR TALENT As Assistant Head of Reservation, you will work directly with our central reservation team for our hotels and significantly support the Head of Reservation in the strategic development of the department. To support this department, we are excited to have you as: ASSISTANT HEAD OF RESERVATION, also in a 4-day week [M/F/d] Here's how...
-
Administrative Assistant
vor 4 Wochen
Hamburg, Deutschland Wärtsilä VollzeitAdministrative Assistant - Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers....
-
Research Assistant
vor 4 Wochen
Hamburg, Hamburg, Deutschland Statista GmbH VollzeitAbout the RoleWe are seeking a highly motivated Research Assistant to join our Product Division. As a Research Assistant, you will be responsible for assisting our editors in expanding statistical content about Poland.Key ResponsibilitiesSecondary research on key industries in Poland, utilizing local language sourcesProcessing data and writing editorial...
-
Research Assistant
vor 4 Wochen
Hamburg, Hamburg, Deutschland Statista GmbH VollzeitKey ResponsibilitiesWe are seeking a highly motivated Research Assistant to support our team in expanding statistical content about Poland. The ideal candidate will have a strong academic background and excellent research skills.Key TasksAssist our editors in expanding statistical content about PolandConduct secondary research on key industries in Poland,...
-
Research Assistant
vor 1 Monat
Hamburg, Hamburg, Deutschland Statista GmbH VollzeitKey ResponsibilitiesWe are seeking a highly motivated and detail-oriented Research Assistant to join our team. As a Research Assistant, you will be responsible for assisting our editors in creating online statistical content, covering key industries within a variety of regional focuses.You will process and publish data and editorial texts in English for the...
-
Research Assistant
vor 2 Wochen
Hamburg, Hamburg, Deutschland Statista VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Research Assistant to join our team in Hamburg or remotely. As a Research Assistant, you will play a crucial role in expanding our statistical content about Central and Eastern Europe, with a focus on Hungary.Key ResponsibilitiesAssist our editors in researching and writing editorial texts...
-
Research Assistant
vor 1 Monat
Hamburg, Hamburg, Deutschland Statista VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Research Assistant to join our team in Hamburg or remotely. As a Research Assistant, you will assist our editors in expanding statistical content about Greater China, process data, and write editorial texts in English following our editorial style.Key ResponsibilitiesAssist editors in...
-
Open Student Research Assistants
vor 5 Monaten
Hamburg, Deutschland Kühne Logistics University Vollzeit**We are seeking for**: Join the CSLS as a Student Research Assistant. We are looking for students to support the scientific work at KLU´s Center for Sustainable Logistics and Supply Chains (CSLS). We are looking for three student assistants (gn*) starting as soon as possible to support us in a thriving, meaningful, and relevant working environment. **Your...
-
Research Assistant
vor 4 Wochen
Hamburg, Hamburg, Deutschland Statista VollzeitAbout the RoleWe are seeking a highly motivated Research Assistant to join our team in Hamburg or remotely. As a Research Assistant, you will assist our editors in expanding statistical content about India.Key ResponsibilitiesAssist editors in expanding statistical content about India.Process data using our content management system.Update and edit existing...
-
Research Assistant
vor 4 Wochen
Hamburg, Hamburg, Deutschland Statista VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Research Assistant to join our Editorial Research Intelligence Department. As a Research Assistant, you will play a crucial role in assisting our editors in creating online statistical content, covering key industries within a variety of regional focuses.Key ResponsibilitiesAssist editors in...
-
Research Assistant
vor 4 Wochen
Hamburg, Hamburg, Deutschland Statista VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Research Assistant to join our team in Hamburg. As a Research Assistant, you will be responsible for assisting our editors in expanding statistical content about the Singapore/Indonesia/Malaysia region.Key ResponsibilitiesAssist editors in researching and writing statistical content about...
-
Research Assistant
vor 1 Monat
Hamburg, Hamburg, Deutschland Statista VollzeitAbout the RoleWe are seeking a highly motivated Research Assistant to join our team in Hamburg or remotely. As a Research Assistant, you will assist our editors in expanding statistical content about Central and Eastern Europe, with a focus on Hungary.Key ResponsibilitiesAssist editors in expanding statistical content about Central and Eastern Europe, with a...
-
Research Assistant
vor 4 Wochen
Hamburg, Hamburg, Deutschland Statista GmbH VollzeitJob SummaryWe are seeking a highly motivated and detail-oriented Research Assistant to support our team in expanding statistical content about Central and Eastern Europe, with a focus on Hungary.Key ResponsibilitiesAssist editors in researching and expanding statistical content about Central and Eastern Europe, with a focus on HungaryConduct secondary...