Quality Assistant
vor 6 Monaten
Du sprichst sehr gut Deutsch? - The change to the English language doesn't challenge you either?
Wir suchen für unser Customer Experience Labor in Hamburg engagierte Kolleg:innen, die gerne in einem passionierten, interkulturellen Team arbeiten und stets die Extrameile gehen, um **BEST IN CLASS CUSTOMER EXPERIENCE** sicherzustellen.
**Deine Aufgaben**
PROJEKT: ABOUT YOU
- Du bearbeitest interne Customer Service Themen und Prozesse
- Schon vor dem Marktstart führst du einen Rollout neuer Themen bei kleinen
Kundengruppen und / oder Märkten durch
- Du unterstützt bei der Qualitätsprüfung von Kundenkontakten (Calls und Tickets)
Dabei behältst du immer den Blick durch die Kundenbrille und hast den ständigen Drive, die Themen, Prozesse und Abläufe rund um die Customer Journey zu beleuchten und zu verändern.
**Deine Mission**
- Klärfälle aus dem 1st und 2nd Level übernehmen und sie mit deiner Erfahrung zu
unterstützen
- Verbesserungspotentiale erkennen und damit aktiv zur Vermeidung von „Try & Error“ an
und mit den Kunden beizutragen
- Deine Ergebnisse dienen dabei der Generierung von Benchmarks und bilden die spätere
Basis des Performance Managements
- Dein proaktives Feedback hilft, die Qualitätsanforderungen unserer Kunden zu erfüllen,
Prozesse anzupassen, zu verschriftlichen, zu verändern und umzusetzen
**Was du mitbringst**
- Du sprichst fließend Deutsch und (sehr) gut Englisch - weitere Sprachen sind von Vorteil
- Du bist eine weltoffene und kommunikative Persönlichkeit
- Du verfügst bereits über Know-How in Customer-Service / -Experience
- Du machst das Kundenerlebnis zu deinem eigenen
**Dann komm an Bord**
- Werde Teil unseres Teams und **„enjoy the ride“** - wir freuen uns auf deine Bewerbung
- Vergiss dabei nicht, deine Sprachkenntnisse mit anzugeben
- Art der Stelle: Vollzeit/Teilzeit, Festanstellung, teilweise Homeoffice möglich
**Was solltest du noch wissen?**
- Natürlich übernehmen wir die Kosten für dein DeutschlandTicket
- Wir statten dich mit dem benötigten technischen Setup für das Büro und für zuhause aus
- Bei uns bekommst du keinen Stundenlohn, sondern ein Gehalt, berechnet auf der Basis von 16 Euro/Stunde
Art der Stelle: Vollzeit, Teilzeit, Festanstellung
Gehalt: ab 16,00€ pro Stunde
Erwartete Arbeitsstunden: 25-40 pro Woche
Arbeitszeiten:
- Frühschicht
- Gleitzeit
- Montag bis Freitag
- Tagschicht
Leistungen:
- Betriebliche Weiterbildung
- Firmenevents
- Flexible Arbeitszeiten
- Gleitzeit
- Homeoffice
- Kostenlose Getränke
- Mitarbeiter-Rabatt
Arbeitsort: Zum Teil im Homeoffice in 20097 Hamburg
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