Product Operations Specialist

vor 3 Wochen

Berlin, Deutschland Delivery Hero Vollzeit

We are looking for a
- ***
**Product Operations Specialist - Global Discovery (all genders)**
***to help us deliver a fantastic Discovery Experience in more than 45 countries and 25 languages. As a Product Operations Specialist (all genders) within our
- **Global Discovery tribe**, you drive the continuous development of our consumer services
- ***
**Search**
**and**
**Recommendations** that are used by Delivery Hero’s brands across the globe. We power 10M+ searches & recommendations (restaurants, shops, dishes, products) across four continents every day to help our customers to find the food and groceries that make them happy. Our teams are driving relevance and focusing on getting high-quality and personalised search results and recommendations by using state of the art technology in Information Retrieval and Machine Learning.

Located in our Berlin HQ, you work closely with our product development hubs in Asia, South America, the Middle East, and Europe on a daily basis. Your mission is to ensure that we understand the needs of our customers around the globe to create products that customers love within their food and groceries discovery journey and drive business impact in all our brands. Join us to aim together for the best Search and Recommendations Experience in food and groceries delivery.

**Your mission**:

- Serve as a primary product point of contact for product initiatives, by driving feature development requests and updates, ensuring strong collaboration and communication between the brands around the globe and the Global Discovery teams
- Lead benchmarking and competitor analysis and share insights/recommendations with product managers and stakeholders to ensure a state of the art product solutions for our customers
- Build and maintain a continuous product roadmap, in collaboration with product managers, by working with product, design, analytics, tech and business stakeholders to understand their needs and explore how to solve them
- Analyze data and internal feedback to build solid business cases to support and justify feature development
- Monitor and facilitate implementation and integration projects involving multiple squads
- Develop and improve processes (e.g. bug reporting) to accelerate product development and improve customer experience
- Consult stakeholders with product insights that ensure best usage of our products across all markets
- Optimize feature rollout for high impact features that speeds up time-to-market and time-to-value
- Be the gatekeeper for product and tech features to ensure optimal business impacts

**Your heroic skills**:

- 2+ years of experience working in web and mobile consumer products as a product/tech specialist, preferably in an e-commerce company
- A passion to build a great product & be successful with that product in the market
- A passion for design excellence, usability & consumer appeal in products
- An analytical mindset and skill-set
- Highly motivated team player with exceptional stakeholder management skills, very pragmatic and agile in handling and leading topics independently
- Comfortable with a dynamic, fast-moving, and entrepreneurial environment being able to have an impact and influence early on
- Great communicator with excellent English language skills, able to get ideas across effectively, and persuasively across a diverse set of stakeholders and peer

**About us**:
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. From prepared meals to groceries, flowers, coffee, medicinewe deliver whatever you need. We operate in over 50 countries across Asia, Europe, Latin America, the Middle East and North Africa and are also pioneering quick commerce, the next generation of e-commerce. As one of Europe’s largest tech platforms, we work with a global ecosystem of employees, riders, and partners, and are at the forefront of innovation.

As one of our Heroes, you’ll work in an international and dynamic environment, with other Heroes from every corner of the globe where you can grow and develop your career with the right support, every step of the way. We are building a company that future generations can be proud of and are committed to welcoming everyone to our table. Delivery Hero has a lot to offer when it comes to benefits: we want to empower our Heroes and that means caring about all aspects of their wellbeing, such as: career, community, social, physical and financial. Learn more about our benefits at Delivery Hero here.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just b

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