Product Support
vor 4 Wochen
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a **Product Support and Operations Specialist,** you’ll provide consistently outstanding support to Via’s partners (cities, operators, etc.) who power mobility and transportation networks with our technology.
This position is a great starting point for anyone seeking a career in product support, operations, or business development. This customer-facing role is all about building the best possible connection between our partners and our Product & Engineering Team. We work with teams across the organization to ensure our partners can make the best use of our technology to improve their experience.
- Please note that native-level French is essential for this role._
**What You’ll Do**:
- Become an expert on Via - develop a nuanced understanding of our technology, use cases, and best practices
- Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform
- Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
- Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
- Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives
**Who You Are**:
- Native-level of **French**, the language in which you will support our partners, and fluent in English, which you will use to communicate with our international team. (Fluency in **Dutch** would be a big plus)
- Empathy: the best way to succeed in this role is to be able to put yourself in our partners’ shoes
- Prioritization skills: you might be investigating several tickets at any point in time and need to ensure you juggle them appropriately and escalate them when necessary
- Strong communication skills: you know how to find the best tone for each situation
- Problem solving and entrepreneurship: you don’t accept the status quo and are always looking for creative solutions
- Meticulous and vigilant, with a high level of attention to detail, process-oriented and analytical
- Nice to have but not necessary: experience familiarizing yourself with software tools, teaching others about it and resolving issues for clients
**What We Offer**:
- Trust and autonomy: we know which challenges we want to tackle but we will let you decide how to approach them - and be ready to support you along the way
- Long-term career opportunities: whether you grow your expertise by tackling new issues or decide to explore a new career path, we’re in it for the long run
- Joining a global employer with over 600 mobility deployments in 35+ countries
- Becoming part of a company that was awarded for its commitment to social good
- Competitive compensation including stock options
- 30 vacation days a year
- Urban Sports Club membership
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides _everyone_ with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
-
Product Support
Vor 5 Tagen
Berlin, Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.Unbelievable partner support is a critical part of the Via brand, and we're looking for the best in the business. As a Product Support and Operations Specialist,...
-
Product Support Specialist
vor 2 Monaten
Berlin, Deutschland Caspar Health VollzeitDas erwartet Dich Als Product Support Specialist (alle Geschlechter) bei Caspar Health bist du dafür verantwortlich, Supportprozesse für unser Produkt zu erstellen und diese voranzutreiben. Diese Rolle wird maßgeblich dazu beitragen, einen strukturierten Kommunikationsweg für unsere Kund\*innen und Patient\*innen zu schaffen, damit wir kritische...
-
Product Support Specialist
vor 3 Wochen
Berlin, Deutschland Caspar Health VollzeitDas erwartet Dich Als Product Support Specialist (alle Geschlechter) bei Caspar Health bist du dafür verantwortlich, Supportprozesse für unser Produkt zu erstellen und diese voranzutreiben. Diese Rolle wird maßgeblich dazu beitragen, einen strukturierten Kommunikationsweg für unsere Kund\*innen und Patient\*innen zu schaffen, damit wir kritische...
-
Product Support
Vor 5 Tagen
Berlin, Berlin, Deutschland Via VollzeitOur team is using technology to transform transportation. We are creating more liveable cities that are efficient, highly connected, and help more people easily access education, healthcare, and employment opportunities.As a Product Support & Operations Specialist, you are the dedicated problem-solver and internal champion for our partners - cities, transit...
-
Product Support Specialist
vor 2 Wochen
Berlin, Deutschland Journee Technologies GmbH VollzeitJournee reconnects people in the virtual realm, offering a groundbreaking solution for people to come together virtually and enjoy the most high-end 3D interactive experience in the metaverse. We are scaling fast while working with top global brands (global players as Vogue Business, WWF, BMW, H&M, Siemens, DEPT, McCann, Adidas, Conde Nast, to mention a...
-
Product Support Specialist
vor 2 Monaten
Berlin, Deutschland Caspar Health VollzeitDas erwartet Dich Als Product Support Specialist (alle Geschlechter) bei Caspar Health bist du dafür verantwortlich, Supportprozesse für unser Produkt zu erstellen und diese voranzutreiben. Diese Rolle wird maßgeblich dazu beitragen, einen strukturierten Kommunikationsweg für unsere Kund\*innen und Patient\*innen zu schaffen, damit wir kritische...
-
Product Support Specialist
vor 1 Woche
Berlin, Deutschland Caspar Health VollzeitDas erwartet Dich Als Product Support Specialist (alle Geschlechter) bei Caspar Health bist du dafür verantwortlich, Supportprozesse für unser Produkt zu erstellen und diese voranzutreiben. Diese Rolle wird maßgeblich dazu beitragen, einen strukturierten Kommunikationsweg für unsere Kund\*innen und Patient\*innen zu schaffen, damit wir kritische...
-
Product Support Specialist
Vor 5 Tagen
Berlin, Berlin, Deutschland Journee Technologies GmbH VollzeitJournee reconnects people in the virtual realm, offering a groundbreaking solution for people to come together virtually and enjoy the most high-end 3D interactive experience in the metaverse.We are scaling fast while working with top global brands (global players as Vogue Business, WWF, BMW, H&M, Siemens, DEPT, McCann, Adidas, Conde Nast, to mention a few),...
-
Product Support
vor 4 Wochen
Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Unbelievable partner support is a critical part of the Via brand, and we're looking for the best in the business. As a **Product Support and Operations...
-
Product Support Operations Associate Principal
vor 3 Wochen
Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. As a **Product Support Operations Associate Principal**, you'll provide consistently outstanding support to Via's partners (cites, local authorities, private...
-
Product Support Operations Associate Principal
vor 3 Wochen
Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Product Support Operations Associate Principal**, you’ll provide consistently outstanding support to Via’s partners (cites, local authorities,...
-
Specialist, Product Support
vor 4 Wochen
Berlin, Deutschland Delivery Hero VollzeitBe our next Hero! - Join the world’s leading local delivery platform. We are looking for a Specialist, Product Support (all genders) to join the Global Logistics Team on our journey to always deliver amazing experiences. The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role...
-
Product Support Specialist
Vor 3 Tagen
Berlin, Deutschland Ashby Vollzeit**Posting** Hello! I’m Allie, Head of Support at Ashby. I'm excited to share that we're hiring a Product Support Specialist in EMEA, specifically in Poland, Hungary or the Czech Republic. Over the past two years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service....
-
Werkstudent, Product Support
vor 2 Monaten
Berlin, Deutschland Via Vollzeit**What You'll Do**: - Become an expert on Via - develop a nuanced understanding of our technology, use cases, and best practices - Provide outstanding support to Via’s partners through fast, high-quality ticket resolution, enhancing their experience with our platform - Work cross-functionally with our Product, Engineering, Operations, and Partner Success...
-
Product Support
vor 3 Wochen
Berlin, Deutschland Via Vollzeit**What You'll Do**: - Become an expert on Via - develop a nuanced understanding of our technology, use cases, and best practices - Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform - Work cross-functionally with teams in Product, Engineering, Operations and Partner...
-
Product Support
vor 4 Wochen
Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a Product Support and Operations...
-
Product Support
vor 3 Wochen
Berlin, Deutschland Via VollzeitVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a Product Support and Operations...
-
Specialist, Product Support
vor 4 Wochen
Berlin, Deutschland Delivery Hero Vollzeit**Be our next Hero! - Join the world’s leading local delivery platform.** We are looking for a **Product Support Associate/Specialist (all genders) **to join the **Global Logistics Team **on our journey to **always deliver amazing experiences.** The team is a bidirectional value-adding interface between global product/technology teams and local teams...
-
Product Support
vor 2 Wochen
Berlin, Deutschland Via VollzeitOur team is using technology to transform transportation. We are creating more liveable cities that are efficient, highly connected, and help more people easily access education, healthcare, and employment opportunities. As a **Product Support & Operations Specialist**, you are the dedicated problem-solver and internal champion for our partners - cities,...
-
Product Support
vor 2 Wochen
Berlin, Deutschland Via VollzeitOur team is using technology to transform transportation. We are creating more liveable cities that are efficient, highly connected, and help more people easily access education, healthcare, and employment opportunities. As a **Product Support & Operations Specialist**, you are the dedicated problem-solver and internal champion for our partners - cities,...
