Customer Service

vor 3 Wochen


Duesseldorf, Deutschland Wunschgutschein GmbH Vollzeit

**Who we are**

Wunschgutschein GmbH distributes the product “WUNSCHGUTSCHEIN”, a multi-brand voucher that can be redeemed online for many well-known partner shops on our website - including a free gift card. WUNSCHGUTSCHEIN is offered both online and in retail shops. The business model offers great potential in a market worth billions, as vouchers are already the number one most popular gift and the fastest growing segment of the gift market in Germany. Thus, we are expanding and want to continue to roll out markets.

In the course of internationalization into the English-speaking market, ideally beginning as of 01.06.23 we are looking for: Employee Customer Service / Customer Support (M/F/d)

**In this role, you will get to**
- Work in the customer service area: careful processing of primarily telephone and written customer enquiries in english
- Ensure customer satisfaction, service orientation, quality and efficiency
- Deal with objections and solution-oriented processing of complaints
- Data management and maintenance
- Stocking and processing orders
- Support the head of department in day-to-day business
- Liaison function between customers and internal departments

**We are looking for people who**
- Have completed your school education, ideally a commercial apprenticeship.
- Have a pleasant, friendly voice and ideally experience in customer service
- Are precise, conscientious and goal-oriented in your work
- Have the ability to enthuse customers on the phone about products and act in a customer-friendly, level-headed and confident manner when dealing with complaints
- Strong service orientation and quality awareness
- Basic knowledge of MS Office
- Online affinity
- Have a pronounced service mentality
- English at a native-speaker level, both written and spoken
- A high level of comprehension and willingness to explore new fields of work and tasks

**Plusses**:

- Ideally, you have a very good command of written and spoken German

**Why Wunschgutschein**
- Work in a creative, dynamic team in an expanding start-up environment
- Flat hierarchies and direct communication
- You can work full time as a team player
- Interesting tasks and always new projects
- Working location is our office in Düsseldorf's Medienhafen district
- Modern working environment and top hardware equipment

**Language**:

- Englisch (required)
- Deutsch (preferred)

Work Location: Hybrid remote in 40221 Düsseldorf

Expected Start Date: 01/06/2023



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