Customer Service Representative
vor 5 Monaten
About Us
Elementis offers performance-driven additives that help create innovative formulations for consumer and industrial markets, including Personal Care, Coatings, Energy and Talc. Finding opportunities to enhance our customers’ performance is at the heart of what we do—and has been for more than 175 years. We own unique raw materials, including the only high-grade hectorite mine in the world, and a leading source of high-purity talc. With our advanced technical solutions, we transform those materials to become innovative, performance-enhancing products for our customers. Elementis is a UK-listed global specialty chemicals company with operations worldwide and employs over 1,300 people at more than 30 locations worldwide.
Job Description Summary
The central Customer Service department in Cologne is part of the Supply Chain Management organization, a.o. consisting of planning, inventory management and physical distribution activities.
In order to support our Customer Service Team we are looking for a Customer Service Representative (M/F/x) who serves our customers in a high quality with thorough understanding and knowledge of foreign languages and cultures of the markets in which we operate.
**Job Description**:
Your Responsibilities
- Direct customer contact for the entire order-to-cash process, from order intake until invoice
- Drive On-Time-In-Full delivery performance to high levels of efficiency
- Point of contact for internal and external customers with regard to inquiries related to orders, delivery times, invoicing, complaints, claims etc.
- Conducts business according to Customer Service policies to ensure that all customer orders are checked on price, lead time, terms of delivery and other relevant agreements, prior to accepting the order
- Update Customer Information System and archiving of relevant documents
- Proactive approach of logístical issues related to transit time, rush orders, return orders and cost compensation for additional services fully handled by the CS Team
- Viewing and organizing shipment from different locations (Europe/US/Asia/GB)
- Viewing and proactively communicating Supply Chain delays
- Works closely with the responsible Sales Area Manager in order to improve customer relationships
- Initiates business improvement processes and handles customer complaints
- Manage order discrepancies, credit
- and debit notes and organizing return to different locations if needed
- Participate in projects optimizing Customer Service processes and drive team metrics directly linked to customer satisfaction
Additional Job Description
Skills & Personality
- Excellent communication skills as well as a talent for establishing and maintaining good relationships with customers
- Fluency in German and English, any additional language is welcome
- Strong interpersonal skills in order to drive customer requirements in the internal organization
- Ability to maintain a high level of commitment and capable of making empowered decisions and using independent judgment within guidelines
- Flexible and able to work both alone and in a team
- Ability to multitask and maintain a high degree of accuracy
- Adapt the ability to new areas
- High speed needed to cover workload
- Knowledge of MS-office and ERP systems (JDEdwards is a plus)
- Experience- Appropriate level of education required (e.g. Logistics/Shipping clerk)
- Some years of experience in Customer Service, Commercial or Business expertise in an international and/or business to business orientated working environment, preferably in the process or related industry
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