Host & Partner Relations Specialist [german and

vor 2 Monaten

Berlin, Deutschland HomeToGo Vollzeit

**Explore a new world of possibilities**:
\*\*At HomeToGo, we’re on a mission to make incredible a
**Your future contribution**:
As HomeToGo’s Host & Partner Relations Specialist, you will be the human connection between hosts & partners and our product, striving to deliver effective solutions that satisfy property owners around the world. Your customer-centric mindset will help you deliver first-class customer service to our hosts & partners and work on projects that aim to improve the holistic platform experience. This is an exciting opportunity to work with an international team in a highly cross-functional role, directly advocating on behalf of our property owning and managing hosts.
**How you’ll add value**:

- During the first month, you will get to know the Customer Experience team (Guest, Partner and Host relations) and learn how to collaborate cross team
- Within your first three months, you will support the Host and Partner Relations team by enhancing daily operations, and introducing new ideas
- After six months in your role, you will be fully autonomous and involved in several projects related to onboarding/fraud while working in close collaboration with our product team and more
- At all times, you will aim to effectively resolve host & partner issues in an effective and timely manner

**You’ll be successful in this role if you**:

- Have a true passion to provide an amazing customer experience
- Have strong writing and speaking skills in English, French and German
- Have experience in Customer Service or hospitality, travel industry experience is a plus but not necessary
- Are an empathetic person with strong
- Have experience with Salesforce, Jira, or other CRM tools
- Comfortable working with a team and have strong collaboration skills
- Comfortable speaking on the phone

Why HomeToGo?
Your journey with HomeToGo is a two way street - we’ve got you covered We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:

- The essentials: Competitive
- Career growth: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
- Personal development: German & Lithuanian language courses, internal and external workshops & trainings,
- Startup spirit: Driven by our : We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public
- Flexible work approach: Office-led and remote friendly approach; employees are offered for up to 50% of the year, including work from abroad benefits. Plus, access to the
- Climate action: Committed to being a pioneer in green travel: We’ve achieved an industry-leading “Low Risk” ESG Rating (16), awarded by Morningstar Sustainalytics, and are a proud member of
- And so much more

\*Certain conditions apply
**About us**:
HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo
Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as, AMIVAC, atraveo, Casamundo,, e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, and Wimdu.
HomeToGo is an Equal Opportunity Employer,
\_We are

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