Senior Partner Relations Manager, Industry

vor 3 Wochen

Berlin, Deutschland Unity Vollzeit

Role Description

The opportunity
Our Customer Success team is looking for a relationship builder with the dedication to tackle hard problems to join our team as a Senior Partner Relations Manager for Industry. You will work with a variety of exciting technologies including Unity Editor, Pixyz, Asset Manager and many others. The Industry Partner Relations team is a rapidly growing function within Unity's Customer Success org and this is an outstanding chance to create a big impact at scale as part of the Industry team.

In this role, you will be a key promoter of our development solutions, with a focus on ensuring successful adoption and value realization for our Enterprise Industry customers. You will collaborate with our support, sales and product teams ensuring our Industry customers realize value with Unity. Most importantly, you will interact with the heart of Unity, our customers

The Partner Relations team embodies all Unity values to deliver an outstanding customer experience: Users First, In it Together, Best Ideas Win and Go Bold.

Are you ready for a challenge? If you're excited about working in a customer-facing role in a fast-paced environment that requires high level of integrity, apply today

What you'll be doing

Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives. Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks. Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach. Using Gainsight and the customer health score to analyze customer behaviour patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and reinforce our customers' success. Be the voice of our customers, funnelling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps.

What we're looking for

Experience working in the Architecture, Manufacturing, Construction, Automotive, Aerospace or Healthcare industries. Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Project Manager, Technical Account Manager, Onboarding Specialist, Program Manager. Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change. Strong analytical and technical skills and a data-driven approach to your work.

You might also have

Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, Sketchup, CATIA etc. An understanding of software and/or product development process (C #, Unity Editor, game development). Hands on experience with the Unity Editor

Additional information

Relocation support is not available for this position. Work visa/immigration sponsorship is not available for this position

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