Help Desk/imo

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Suitability:
Public Trust/Other Required:
Job Family:
Systems Administration

Job Qualifications:
**Skills**:Computer Systems, Desktop Computers, Laptops

Certifications:
CompTIA - Security+ - CompTIA

**Experience**:
1 + years of related experience

US Citizenship Required:
Yes

**Job Description**:
GDIT has an exciting opening for a Help Desk/IMO to join our EMITS team in Wiesbaden Germany. EMITS Supplies Mission Command Support for U.S. Army Europe.

The Help Desk/IMO is responsible for ensuring all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction. They will also be tasked with re-imaging desktops and laptops and deploys new equipment to end users.

Document all user requests and actions taken in ServiceNow ticketing system.

HOW A HELP DESK/IMO WILL MAKE AN IMPACT- Participate in special projects.- Track and update the movement of all IT assets (laptops, desktops, etc.) within the stipulated tracking system(s) and within time constraints.- Retrieve equipment from departures to be re-imaged, reassigned, and updated in inventory.- Perform advanced diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and peripherals.- Follow set policies and procedures when assisting clients to ensure proper handling of requests.- Contribute knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support.- Supports continuous improvement in the process and quality of the operations- Provide support for escalated issues from help desk analysts.- Assist in troubleshooting MCIS network outages impacting the COIC Common Operating Picture and be able to load and troubleshoot a TACSAT radio.

WHAT YOU’LL NEED TO SUCCEED:
- Education: HS Diploma- Required Experience: 1+ years of related experience- Required Technical Skills: Ability to Track and update the movement of all IT assets (laptops, desktops, etc.) within the stipulated tracking system(s) and within time constraints. Retrieve equipment from departures to be re-imaged, reassigned, and updated in inventory. Perform advanced diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and peripherals. Follow set policies and procedures when assisting clients to ensure proper handling of requests.- Security Clearance Level: Secret Clearance- Certification: DoD 8570 IAT Level II

GDIT IS YOUR PLACE:
- 401K with company match- Comprehensive health and wellness packages- Internal mobility team dedicated to helping you own your career- Professional growth opportunities including paid education and certifications- Cutting-edge technology you can learn from- Rest and recharge with paid vacation and holidays

The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
DEU Wiesbaden - Wiesbaden Army Airfield (APC180)

Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.