Head of CRM

vor 7 Monaten

Berlin, Deutschland Bling Vollzeit

At Bling, we believe there's nothing more important than family. That's why we're working every day to provide families peace of mind through our app.

Bling is Europe's leading Family-Fintech platform, making household organization easy for every family. Though launched just a year ago, we are already among Europe's fastest-growing consumer brands, on track to becoming the daily companion for millions of families. Bling is backed by Europe's top VCs and tier 1 international angels.

For this journey, we're searching for a **Head of CRM & Lifecycle Marketing** to create an amazing user experience and help families discover, use, and love the different Bling products (like pocket money, phone plans, budgeting, investing and saving, family organization, and planning).

**What you'll be doing**:
**_ In a nutshell: Get more families to use and love more Bling services._**
- Manage the CRM team, responsible for the entire family lifecycle
- Improve our analytics suite to track conversion, activation, retention, cross-adoption, referral, and churn rates across all products
- Create a better understanding of our families by building and maintaining cohorts
- Ensure that communication with families across all user journeys is cohesive, delightful, helpful, and effective
- Enhance the traction of Bling by boosting network effects and stickiness
- Analyze our offerings and identify revenue opportunities, e.g., through bundling
- Work closely with the product, performance, and creative teams to improve the user experience and revenue across the entire customer journey

**What we're looking for**:

- Growth and product experience within a fast-paced environment, preferably in a hyper-growth, VC-funded consumer company
- Deep understanding of data analysis, cohorts, consumer apps, and CRM
- Team leadership experience
- Passion for our product and mission
- A creative, hands-on person with the ability to engage with anyone and thrive in a dynamic startup environment
- Fluency in German and English
- Residence in Berlin

**What's waiting for you**:
At Bling, you work on a product that is admired by families. You contribute to improving financial literacy in Europe. And together with a strong team, you make the impossible possible. Bling is creativity, ambition, and teamwork. You will work closely with our founding team. And you will be able to leave your mark on Bling.

The following benefits complete the collaboration:

- Close collaboration with our founders and a talented team
- The chance to help build the first Family-Fintech in Europe
- Central and modern office in Berlin Mitte with direct subway connection and a diverse culinary offer for lunch
- State-of-the-art equipment from Apple and a freely selectable setup
- Flexible working environment
- Weekly team lunch and other activities that bring us closer as a team

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