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Director of Customer Success
vor 2 Monaten
Director of Customer Success (M/F/d)
**Your Role**
As the Director of Customer Success, you will be responsible for leading and enabling the customer success team and ensuring the value delivery of our solution to our customers. You will be working closely with our sales, support, product, finance and engineering teams to understand the needs of our customers and develop strategies to meet their needs and grow their business with us.
**Your Impact**
- Enable and manage the customer success team: provide direction and coaching to ensure they meet their KPIs, goals and objectives.
- Develop and implement customer success strategies that align with our business goals and growth objectives.
- Be responsible for the Extension Revenue of Customers (Commercial Customer Growth)
- Find new ways to analyze our customer base to identify new opportunities and ensure customer retention.
- Collaborate with the product and engineering teams to identify areas for improvement and new product development.
- Continuously measure and improve our key Customer Success KPIs: Growth, NPS and retention, and report regularly to senior management.
- Act as a point of escalation for customer issues and work with the team to resolve them quickly and effectively.
- Assure great onboarding experience and quick value delivery of our solution for new customers.
**Your Skills**
- Minimum 5 years' experience in a customer-facing leadership role within a SaaS/PaaS/Telco environment
- Strong leadership skills and the ability to manage and motivate a team
- Responsible for revenue in a SaaS environment
- Excellent communication skills, both verbal and written (English)
- Strong operational skills that will drive organizational efficiencies and Client satisfaction
- You are an analytical and strategic thinker with the ability to make data-driven decisions.
- Proactive and self-motivated with a positive attitude
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