Regional Trainer and Cw1 Specialist
vor 3 Wochen
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air / ocean / ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL (DPDHL) Group, the world’s leading logistics provider with operations in over 220 countries.
We have an exciting opportunity for a Regional Trainer and CW1 Specialist located in Bonn (Germany) who will be part of the Regional IT team and responsible for supporting our CW1 journey.
**Job Purpose**
- Provide support to countries/stations on CW1 System & Processes
- Conduct training courses and provide refresher sessions based on needs
- Coordinate and coach country super users
- Support/manage change request process
- Training staff on new developments
- Lead the best practice initiatives on process and system side to improve productivity in countries.
**Principal accountabilities**
**Main tasks**
**Specific role challenges**
- Working in Matrix organization covering wide scope of DGF’s capabilities & functions
- Significant change management and communication challenges
- Working with multiple stakeholders often with differing expectations
- Balancing understanding for IT-systems and related constraints whilst understanding our business priorities and ensuring needs of “end users” are met in pragmatic and cost-effective manner
- Varied role where day to day activities, and virtual teams will change regularly according to business needs
**Internal customers**
- Coordination and development Super User organization
- Stakeholder management from CW1 project to own domain/function
- Development of open and strong relationships with key stakeholders
- Develop CW1 communication plans
- Create / update process and training documentation
- Conduct gap analysis and share best practices.
**Process**
- Assisting with detailed process definition and training requirements
- Close collaboration with country super users to run an excellent business process management system
- Contribute to the development / enhancement of training material
- Manage complex ‘virtual’ teams and ensure alignment with all product / domain / region / country Stakeholders
**Knowledge, Skills and Experience**
- Capability to review the impact of enhancement proposals
- Knowledge of the Global Forwarding Sector
- Able to work in multi-cultural geographically dispersed teams
- Experience of project management desirable
- Good communication and analytical skills
- Willing undertake change management training
- Fluency in German and English
- Computer skills
- 3 years in forwarding industry experience
Interested?
CONNECTING PEOPLE. IMPROVING LIVES.
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