Customer Agent
vor 3 Monaten
**About us**
Fintiba is a fast-growing company based in Frankfurt am Main and market leader in the field of online-based solutions for international students in Germany. We operate with innovative technology at the interface between students, universities, politics, banking and e-commerce.
We put our heart and soul into making it easier for future knowledge workers and specialists to find their way to Germany and thus contribute to improving the attractiveness of Germany as a place to study.
We are constantly expanding our offer for our customers from over 190 countries. For this purpose, we are looking for enthusiastic and suitable colleagues.
**Whom we are looking for**
We are looking for new colleagues who think creatively, are hands-on and enjoy developing new solutions on their own initiative and are also open to taking on new and changing tasks all the time. With a financial product at the core of our offering, we are also looking for colleagues with an understanding of professional processes, compliance and sensitivity to data.
**Your responsibilities**
- Cooperation with our business partners (banks and insurance companies)
- Collaboration in projects to expand our product portfolio
- Further development of customer service and products of Fintiba GmbH
- Personal customer service on site
**This is what you bring along**
- Mandarin as native language, very good knowledge of English - German would be a bonus
- Great customer and service orientation
- Independent action and high problem solving ability
- Empathy and patience in dealing with our international customers
- Strong affinity for numbers
- Confident handling of the common Microsoft tools
**What We Offer**
- An international, professional, and diverse working environment.
- Attractive salary with regular bonuses.
- 30 days of vacation per year.
- Monthly mobility allowance of 50 EUR net.
- Annual training budget of 600 EUR net.
- Annual vacation budget of 150 EUR net.
- Workation up to 15 working days per year within EU & EEA countries and Switzerland.
- Participation in the corporate benefits program.
- Up to 40% remote work within Germany.
- Access to a large, green courtyard for team events and celebrations.
- Flat hierarchies, opportunities for responsibility, and idea development in dialogue.
- Profitable and tech company with 8 years extensive growth story and amazing career opportunities for talents.
- Great company culture and purpose to support internationals in Germany to be successful.
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