Agent, Integrated Customer Services

vor 5 Monaten

Frankfurt am Main, Deutschland American Airlines Vollzeit

**Intro**:
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

**Why you'll love this job**:
This job is part of the Frankfurt Airport Customer Services Team. It supports a group of Lead Agents in delivering a safe and first class airport experience to our customers. You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas. On a day to day basis, you report into and take instruction from the Lead Agents in customer service and security.

**What you'll do**:

- Provide a consistently high quality customer service and ensure a seamless experience at all contact points
- Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in & Security, Gates, Transfer, Arrival (where applicable)
- Perform all security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate (where applicable)
- Search and observation of all areas of the operation and passengers a well as escorting of passengers
- Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
- Conduct relevant administrative duties e.g. pre-flight and post flight departure
- Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
- Promote and sell American Airlines services and products to our customers
- Attend and complete all compulsory training by given deadlines
- Adhere to and promote safe working practices all times
- Carry out any other reasonable duties consistent with the post

**All you'll need for success**:
**Minimum Qualifications
- Education & Prior Job Experience**
- Have excellent interpersonal skills
- Have a solution orientated approach
- Have the ability to resolve conflicts within time constraints and without losing control
- Have the ability to handle stress effectively and work with minimum supervision
- Have a strong customer focus and enjoy face to face contact with customers
- Be a representative of the company at all times
- Have a well-groomed appearance & adhere to the uniform standards at all times
- Be willing and able to work in a shift environment (including weekends, bank and public holidays)
- Be reliable and punctual
- Comply with all American Airlines policies and procedures
- Have the ability to communicate **both written and verbally in English and German**:

- Have excellent skills in identified areas of Customer Services
- Be willing and able to attend training in the USA and Europe and successfully complete all relevant training

**Preferred Qualifications
- Education & Prior Job Experience**
- Computer knowledge including Microsoft Word, Excel and E-Mail
- Sabre/Qik or other reservation system skills

**Feel free to be yourself at American**:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

  • Agent, Integrated Customer Services

    vor 5 Monaten

    Frankfurt am Main, Deutschland American Airlines Vollzeit

    Location: Frankfurt Apt (FRA-TRML) Requisition ID: 67201 **This is a part-time position, 4 hours/day (20 hours/week), fixed-term for 1 year.** **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version...

  • Agent, Integrated Customer Services

    vor 5 Monaten

    Frankfurt am Main, Deutschland American Airlines Vollzeit

    Location: Frankfurt Apt (FRA-TRML) Requisition ID: 71580 **This is a part-time position, 4 hours/day (20 hours/week)** **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on...

  • Customer Service Agent Germany

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland Cargolux Vollzeit

    Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team in Germany. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesFollow up on customer requests and ensure timely...

  • Customer Service Agent Germany

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland Cargolux Vollzeit

    Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team in Germany. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesFollow up on customer requests and ensure timely...

  • Customer Service Agent

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Cargolux Vollzeit

    Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team in Germany. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesFollow up on customer requests and ensure timely resolution of issuesCoordinate shipments and communicate...

  • Customer Service Agent Germany

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Cargolux Vollzeit

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Agent to join our team in Germany. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesFollow up on customer requests...

  • Customer Service Agent Germany

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Cargolux Vollzeit

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Agent to join our team in Germany. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesFollow up on customer requests...

  • Service Agent Terminaldienste

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland atrato Services GmbH Vollzeit

    Job DescriptionWe are seeking a highly motivated and organized Service Agent Terminaldienste to join our team at atrato Services GmbH. As a Service Agent Terminaldienste, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our terminal services.Key ResponsibilitiesDeliver print media to our customers in a...

  • Service Agent Terminaldienste

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland atrato Services GmbH Vollzeit

    Job DescriptionWe are seeking a highly motivated and organized Service Agent Terminaldienste to join our team at atrato Services GmbH. As a Service Agent Terminaldienste, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our terminal services.Key ResponsibilitiesDeliver print media to our customers in a...

  • Customer Service Agent Germany

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland Cargolux Vollzeit

    Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team in Germany. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesFollow up on customer requests and ensure timely resolutionCoordinate shipments...

  • Customer Service Agent Germany

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Cargolux Vollzeit

    Job SummaryWe are seeking a highly motivated and organized Customer Service Agent to join our team in Germany. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesFollow up on customer requests and...

  • Lead Customer Sales

    vor 6 Monaten

    Frankfurt am Main, Deutschland Air Canada Vollzeit

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The primary focus and responsibility is to provide the highest level of customer service and assist the...

  • Passenger Service Agent

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Airline Assistance Switzerland (AAS) Vollzeit

    Job DescriptionWe are seeking a highly motivated and customer-focused Passenger Service Agent to join our team at Airline Assistance Switzerland (AAS). As a Passenger Service Agent, you will be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and enjoyable.Key ResponsibilitiesCheck-in...

  • Passenger Service Agent

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Airline Assistance Switzerland (AAS) Vollzeit

    Job DescriptionWe are seeking a highly motivated and customer-focused Passenger Service Agent to join our team at Airline Assistance Switzerland (AAS). As a Passenger Service Agent, you will be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and enjoyable.Key ResponsibilitiesCheck-in...

  • Customer Service Agent

    vor 1 Monat

    Frankfurt am Main, Deutschland Grifols Deutschland GmbH Vollzeit

    Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic,...

  • Customer Service Agent

    vor 4 Monaten

    Frankfurt am Main, Deutschland Page Personnel Vollzeit

    Renommiertes Unternehmen aus dem Bereich Industrietechnik in Frankfurt am Main|Customer Service Agent (m/w/d) mit SAP-Kenntnissen und Kundenorientierung Unser Klient, ein renommiertes Unternehmen aus dem Bereich Industrietechnik in Frankfurt am Main, sucht ab sofort einen motivierten Sachbearbeiter (m/w/d) Customer Service! Bearbeitung von Kundenanfragen und...

  • Customer Service Agent

    vor 5 Monaten

    Frankfurt Am Main, Deutschland Euro London Appointments Vollzeit

    Join the Customer Support Specialists Are you passionate about providing exceptional customer service? Are you a natural problem-solver with excellent communication skills? If so, we want you! **About Us**: We are a dynamic and customer-focused company dedicated to delivering top-notch services to our clients. Our commitment to excellence has made our...

  • Customer Service Agent

    vor 5 Monaten

    Frankfurt am Main, Deutschland Grifols Deutschland GmbH Vollzeit

    Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic,...

  • Customer Service Agent

    vor 5 Monaten

    Frankfurt am Main, Deutschland Tempo-Team Personaldienstleistungen GmbH Vollzeit

    Gut, dass du diese Stellenanzeige gefunden hast - hier geht's nämlich um einen richtig coolen Job! Unser Partner, ein global tätiges **Gesundheitsunternehmen**, sucht einen** Kundenbetreuer **und **Customer Service Coordinator **in **Frankfurt am Main**. Neugierig geworden? Dann lass dir diesen Job nicht wegschnappen und bewirb dich ganz einfach per Klick...

  • Customer Service Agent for Flight Crews

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland Cegeka Deutschland GmbH Vollzeit

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our Aviation team as a Customer Service Agent. As a key member of our team, you will be responsible for providing exceptional customer service to flight crews, ensuring their needs are met and resolving any issues that may arise.Key ResponsibilitiesProvide direct support...