![MediaMarktSaturn](https://media.trabajo.org/img/noimg.jpg)
Professional Position Customer Experience
Vor 3 Tagen
**Your Tasks**:
- Leading international customer research projects such as Mystery Shopping and Non-Buyer-Study (from project ideation to study design and international roll-out)
- Close collaboration with international internal stakeholders (e.g. country CX teams, data privacy/legal team, HR team, Marketing team, etc.)
- Managing external partners (e.g. market research agencies)
- Customer data analysis, insight generation, definition of action items
- Support the idea generation and implementation of an improved customer feedback management at MediaMarktSaturn
- Support country CX teams with the set-up of new surveys or new customer feedback collection methods
**Your Profile**:
- Ideally a Bachelor's or Master's degree with a focus on marketing, communications or market/consumer research
- Ideally practical experience in the field of Customer Experience/Insights, Market Research, Marketing
- Project management skills, ideally in international projects with numerous stakeholders
- Very good analytical skills / affinity for numbers
- Proactive approach to work
- Team player
- Fluent in English
**About Us**:
**Additional Benefits**:
**Job Infos**:
Location: München, Ingolstadt
MediaMarktSaturn Retail Group
Department: HQ - Others
Entrylevel: Professional Level
Type of Employement: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee
Recruiter: Lina Ebert
Recruiter: Lina Ebert
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