Professional Position Customer Experience

Vor 3 Tagen


Munich, Deutschland MediaMarktSaturn Vollzeit

**Your Tasks**:

- Leading international customer research projects such as Mystery Shopping and Non-Buyer-Study (from project ideation to study design and international roll-out)
- Close collaboration with international internal stakeholders (e.g. country CX teams, data privacy/legal team, HR team, Marketing team, etc.)
- Managing external partners (e.g. market research agencies)
- Customer data analysis, insight generation, definition of action items
- Support the idea generation and implementation of an improved customer feedback management at MediaMarktSaturn
- Support country CX teams with the set-up of new surveys or new customer feedback collection methods

**Your Profile**:

- Ideally a Bachelor's or Master's degree with a focus on marketing, communications or market/consumer research
- Ideally practical experience in the field of Customer Experience/Insights, Market Research, Marketing
- Project management skills, ideally in international projects with numerous stakeholders
- Very good analytical skills / affinity for numbers
- Proactive approach to work
- Team player
- Fluent in English

**About Us**:
**Additional Benefits**:
**Job Infos**:
Location: München, Ingolstadt

MediaMarktSaturn Retail Group

Department: HQ - Others

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 37,5

Persona: Job Requisition HQ Employee

Recruiter: Lina Ebert

Recruiter: Lina Ebert



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