Technical Support
vor 3 Monaten
**Important Note: German at a native level both spoken and written is essential for this role**
**The role is Hybrid (2 to 3 days in the office)**
Our Client based in Hamburg is looking for a Technical support Engineer. They enable a internet connection for a wide range of IoT devices - from smart washing machines to connected cars. Join the team and grow your career.
You must have a good level at least B2 in both English and German. The role is hybrid.
**Your mission**
Are you a problem solver for leads and customers and eager to support them in the implementation of their projects with your technical know-how? Then you've come to the right place In 1st and 2nd level support, you will support our team with all technical questions about our product, onboarding new customers or independently processing customer inquiries. Of course, this also includes maintaining the ticket system. You take support seriously - when our customers face a technical challenge, you want to play your part in finding a solution. You retain full responsibility for your projects and can count on the support of the team at all times, even after intensive onboarding by your colleagues.
**What you bring with you**
- Completed technical training or studies
- Technical understanding and enjoyment in communicating technology to customers in a comprehensible way and explaining it according to their needs
- Previous knowledge in the field of network
- Very good knowledge of German and English
- Residence in Hamburg and surroundings
- Pro-active and team-oriented work is a matter of course for you
- Not a must, but always nice: You also bring experience in VPN (IPsec) or mobile.
Pay: 45.000,00€ - 55.000,00€ per year
Work Location: Hybrid remote in 20457 Hamburg
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