Technical Support Specialist
vor 7 Monaten
Technical Support
- Kunden Support
- Level 1 & 2
**Unser Kunde**
Für unseren Kunden, einen Anbieter von Self-Service-Technologien im Automotive-Bereich, suchen wir zum nächstmöglichen Zeitpunkt einen Technical Support Specialist (m/w/d) in Hamburg und Umgebung (Home-Office).
- **Aufgaben**
- Reaktiver Support auf Level 1 und 2 sowie schnelle Reaktion, wenn Fragen von den Kunden eintreffen
- Zusammenarbeit mit Level 3, wenn erforderlich
- Proaktive Identifizierung von Themen und Mustern, die für zukünftige Helpdesk-Artikel geeignet sind
- Erstellen von Produktführungen zur Ermöglichung automatisierter Unterstützung
- Aktualisierung von Dokumentationen und Prozessen in relevanten Bereichen
- Verwaltung von Übersetzungsfeedback
- Navigation durch mehrere Computeranwendungen
- Hardware-Reparaturen vor Ort, wenn erforderlich
**Anforderungen**
- Fähigkeiten im Technische Support
- und Fehlerbehebung
- Analytische Fähigkeiten zur Identifizierung technischer Probleme und Bereitstellung von Lösungen
- Kundensupport-Fähigkeiten zur effektiven und zeitnahen Unterstützung von Kunden, um Kundenzufriedenheit zu gewährleisten
- Ausgezeichnete Kommunikationsfähigkeiten, sowohl verbal als auch schriftlich, in Deutsch und Englisch (Weitere Sprachen sind von Vorteil)
- Erfahrung in der Fehlerbehebung von Hardware
- und Softwareproblemen
- Fähigkeit zur selbstständigen sowie Remote-Arbeit Erfahrung mit Intercom ist von Vorteil
- Relevante technische Zertifizierungen wie CompTIA A+, Network+ oder Microsoft Certified Systems Engineer (MCSE) sind von Vorteil
- Führerschein erforderlich
**Kontakt**
- Faye Kleinwort
- Digital People GmbH
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