Technical Support Specialist

vor 4 Monaten

Hamburg, Deutschland Wallee Vollzeit

**Technical Support Specialist 60% - 100%**:
Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.

The Technical Support Specialist plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.

Key Responsibility:

- Advanced Issue Resolution:

- Handle complex technical issues that require in-depth knowledge.
- Collaborate with Expert support for problem resolution.
- Mentor Junior support agents.
- Customer Escalations:

- Manage and resolve customer escalations effectively.
- Provide in-depth explanations and solutions for complex problems.

Knowledge:

- Advanced Technical Skills:

- Proficiency in using advanced troubleshooting tools.
- In-depth knowledge of hardware, software, and network configurations.
- Product/Service Configuration:

- Ability to guide customers through advanced product configurations.
- Problem Analysis:

- Analytical skills to diagnose and solve complex technical problems.
- Root cause analysis to prevent recurring issues.

**Requirements**:

- Proven experience in technical support, with a strong technical background.
- Excellent communication and interpersonal skills.
- Analytical mindset and the ability to use data for decision-making.
- Customer-centric focus and a commitment to delivering high-quality support.
- Excellent communication skills, both written and verbal, in English and German.

**Benefits**
- We offer a modern and safe working environment.
- You are part of an agile, young team and shape our products sustainably with your ideas.
- As an innovative start-up, we offer flexible structures and flat hierarchies.
- Cooperation with motivated colleagues and numerous personal development opportunities.

We are looking forward to hear from you.

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