Lead Omnichannel Transformation Program

vor 3 Wochen

Hamburg, Deutschland Montblanc North America Vollzeit

Hamburg, HH, DE- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

“Join us as a key contributor in our omnichannel transformation, shaping the future operating model of an iconic luxury brand.”

In this role, you will play an essential part in implementing and driving the global omnichannel transformation program, collaborating closely with cross-functional teams and reporting directly to the Chief Client & Digital Officer. Your responsibility will be to shape the future operating model by connecting all distribution channels, streamlining processes, and delivering exceptional end-client experiences.

**How you will leave your mark**:

- Develop and establish the omnichannel transformation program, outlining the necessary workstreams and resources at both the headquarters and local market levels
- Collaborate with key stakeholders to define business requirements and translate them into a comprehensive roadmap and project plan
- Create the organizational structure for the omnichannel transformation program, conduct thorough business case analyses, and provide expert advice on optimal solutions for Montblanc
- Efficiently manage the program's demand by assessing new requirements, overseeing the backlog, handling change requests, evaluating resource needs, and ensuring adherence to timelines and budgets for timely and high-quality delivery
- Maintain transparency regarding risks and dependencies, both internally and with external delivery partners
- Identify the impact of the program on current structures and processes, collaborating with relevant stakeholders (workstream owners) to support necessary adaptations, training initiatives, and change management strategies

**How you will experience success with us**:

- Master's degree in Business Administration, Management, Economics, or a related field
- Extensive experience in leading and driving omnichannel transformation programs combined with business knowledge and understanding
- A minimum of 8 years of experience in complex project management, ideally in an agile environment, including risk mitigation and planning associated with operational or technical delivery
- Experience to handle complex projects with multiple workstreams within short timelines by using tools associated with Task Management
- Demonstrated leadership and coordination of resources to deliver in line with a single cohesive strategy
- Energetic, self-motivated with demonstrated problem-solving skills and a hands-on mentality
- Data-driven, process-oriented, and collaborative
- Critical thinking with an ability to lead/Influence without authority
- Data flow and process charting

Join our team and take part in reshaping the future of Montblanc's omnichannel experience, delivering excellence at every touchpoint and elevating our brand to new heights.

**How we will inspire you**:
At Montblanc we combine apparent opposites. Next to tradition and the pioneering spirit of our early days, we therefore focus on innovation and continuous development, not only concerning products. Always at the heart of everything: our employees. The diversity of our employees brings a fresh array of perspectives to the table and is something we're particularly proud of. As we're embracing workplace diversity, we are strive to create a work environment with a variety of genders, nationalities, cultures, sexual orientations and generations. We include people with and without disabilities. Become a part of us and leave your mark at Montblanc.

**How we keep you smiling**:

- International environment and development opportunities
- Flexible working hours and mobile working
- Attractive company pension scheme
- Location services like: canteen, pharmacy & laundry service
- Special conditions on Montblanc products and employee benefit portals

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