Sr. Customer Support Specialist

Vor 3 Tagen

Norderstedt, Deutschland Boeing Distribution Services Inc. Vollzeit

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Title: Sr. Customer Support Specialist**

**Company: BDSI**

**Job ID: 98020**

**Location: Norderstedt, Germany**

**Position Summary**:
Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Creates and monitors performance metrics. Maintains customer relationships. Develops an understanding of customer's culture and business strategies.

**Essential Job Duties and Responsibilities**:
This list is not exhaustive and may be supplemented as necessary by the Company
- Reviews customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g. order entry, etc.) inputting in the ERP system and portal management
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that order issues are resolved in an acceptable time frame
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input
- Performs research in the ERP system to resolve potential order issues
- Reviews and actions open orders that are pending resolution
- For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders
- Monitors / Expedites orders with high complexity and urgency
- Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions.
- Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
- Supports additional responsibilities as outlined by the Manager of the team
- Key customer allocation of strategic customer base
- Act as first point of escalation for customer issues
- Coordinate activities to support critical shortages/issues in support of customer requirements

**Basic Qualifications (Required Skills and Experience)**:

- 4-6 years of related work experience
- Experience in Program Management and/or Customer Support
- Experience in aerospace hardware sales
- Experience in lieu of education
- Knowledge of the aerospace/aviation industry
- Outstanding communication skills, verbal and written
- Strong problem-solving skills
- Proficiency in numeric reasoning and mathematical skills

**Typical Education**:

- High School Diploma, Equivalent Degree, Associate Degree or higher in Business (preferred)

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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