Snr Professional Services Mgr, Amazon Business
vor 1 Monat
BA/BS degree
- People management experience
- Exceptional English - both verbal and written
The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account. We are focused on building solutions that enable business customers to rethink current strategies, tools and processes for Purchasing and innovate to be fit for the future. Our customers include individual professionals, small businesses and large institutions. Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment.
Position Summary
To support our business growth, we are looking for a People Manager to lead our Professional Services Implementation Team for a full time (40 hours/week) position. In this position, you lead a team of Professional Services managers who work with a wide range of B2B customers at a senior level (CPO, CFO, CTO) as project managers to implement Amazon Business as a solution.
You will set team goals, define mechanisms and reporting requirements, provide guidance to your directs on customer engagements and internal projects through regular 1:1s, help your directs develop their careers, liase with key internal stakeholders to plan and steer your team's success, and take on responsibilities of key internal projects as required.
Key job responsibilities
- Contribute to OP1/OP2 plan for Professional Services Implementation team in liasion with Manager and EU counterparts
- Set team goals and install mechanisms to track goals throughout the year
- Provide guidance to Directs for their customer engagements and internal projects through regular 1:1 meetings and ad-hoc as needed
- Participate in senior leadership meetings (AB DE, AB EU, AB WW, Professional Services EU)
- Own key internal projects to support driving AB as a solution and organization forward including influence stakeholders across the EU and Worldwide.
- Hold regular career reviews with Directs to support them in their career development
- Run annual talent management review for your Directs
- Lead customer projects individually.
Location options include Munich, London and Paris.
Key job responsibilities
Professional Services Managers are a time-bound resource, working with Amazon Business' most complex and high value Customers. They are assigned a Customer project, submitted by the Customer's Account Manager and with whom they will connect internally, aligning on the requirement and to agree a project start date. Professional Services Managers then own the project management of that Customer assignment, scoping the based on the Customer's procurement objectives in using Amazon Business and recommending the best Amazon Business account functionality to support the Customer's goals. Professional Services Managers may deploy our External Systems Integration team to support on technical integrations and support the customer throughout the project build. On account readiness and in preparation for the Customer's Amazon Business account launch, the Professional Services Manager will create and delivery training for the Customer's Admin / Accounts Payable Team and end users, ensuring successful account deployment. Professional Services Managers then track account adoption and performance until satisfied that the solution delivered meets the Customer needs, iterating where required. Professional Services Managers work with Customers from every industry and vertical and must not just be an expert in the Amazon Business product, but a passionate advocate for our Customers and their experience.
A day in the life
Start the day with an Account Manager call, whose customer project you have been assigned, aligning on the project approach and kick off date. Your next call is cXML invoice testing with a Customer about to go live - you work through testing scenarios with the Systems Integrations team then agree a go live date. Over lunch you conduct a Webinar for 200 users launched this week, taking time to trouble shoot onboarding issues and then follow with a US team call on a shared internal project. You close with a Financial Force Resource Planner update, correctly forecasting available bandwidth.
About the team
Amazon Business Professional Services' mission is to accelerate our Customer’s success, adoption, and spend. We accomplish this by guiding their journey with tools and services while building their confidence with insights and trusted resources. AB ProServe has continued to extend beyond its historical focus of solely implementing Customers, to a team that supports Customers throughout their lifecycle.
- Desire to work in fast-paced, challenging environment
- Project management skills
- Willingness to lead a team of Professional Services Managers and also lead customer projects as an Individual contr
-
Snr Professional Services Mgr, Amazon Business
vor 2 Monaten
München, Deutschland Amazon Business EU SARL, Niederlassung Deutschland - Q23 VollzeitExperience positioning and selling innovative solutions to new and existing customers and market segments - Experience with sales CRM tools such as Salesforce or similar software - Bachelor's degree or equivalent - Ability to lead customer facing engagements in German The Amazon Business team is dedicated to developing solutions that make it easy for...
-
Business Developer, Amazon Freight
vor 3 Wochen
München, Deutschland Amazon TA VollzeitWe are looking to hire a Business Developer as part of our EU Commercial Team. This person will be responsible for recruiting European Shippers to our service, owning and growing Shipper engagements, and ensuring a great Shipper experience. Key job responsibilities - Recruiting new potential customers to use our products and services - Identify new segments...
-
Business Developer, Freight, Amazon Freight
vor 3 Wochen
München, Deutschland Amazon TA VollzeitIdentify and lead new projects or initiatives to solve customer pain points and improve shipper experience Amazon Freight (AF) is a B2B start-up within Amazon Transportation Services in Europe. This role sits within the Business Development team, part of Amazon Freight Commercial team. Relevant experience in business development, partner development,...
-
Operations Specialist, Amazon Business Operations
vor 2 Monaten
München, Deutschland Amazon Deutschland Services GmbH - A11 VollzeitKnowledge of Excel at an advanced level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Experience communicating results to senior leadership - Experience working cross functionally with program and business teams - Experience evaluating KPI performance using data and metrics to...
-
Business Intern at Amazon Retail
vor 2 Monaten
München, Deutschland Amazon Deutschland Services GmbH VollzeitPursuing a Bachelor’s or Master’s Degree, with an anticipated graduation date after the completion of your internship. - Fluent written and verbal communication in English (Level - C1 or higher). Launch into the corporate world and build relationships with Amazon Retail Vendors. Vendors are one of our key business partners in the Retail organization;...
-
München, Deutschland Amazon Business EU SARL, Niederlassung Deutschland VollzeitBachelor's degree or equivalent - Mehrjährige Erfahrung im B2B Vertrieb bzw. Account Management - Ausgezeichnetes Kommunikations - und Verhandlungsgeschick sowie Überzeugungsfähigkeit und ein sicheres Auftreten - Verhandlungssichere Deutsch - und Englischkenntnisse in Wort und Schrift Werde Teil von Amazon Business, einem der am schnellsten wachsenden...
-
Apet Incident Imprv. Mgr., Eu Trust
vor 2 Wochen
München, Deutschland Amazon Deutschland Services GmbH VollzeitBachelor Degree - Fluent English, German and Arabic (written and verbal communication). - Experience in Excel, data analysis and reporting. - Experience in managing stakeholders in medium - large organisation. **Your role and responsibilities**: - Investigate claims with different levels of severity; - Deep Dive on data from various internal systems;...
-
Account Manager B2B, Amazon Business Marketplace
Vor 6 Tagen
münchen, Deutschland Amazon TA VollzeitCome build the future with us.Amazon ist eine der führenden e-Commerce-Plattformen weltweit. Mehr als 2 Millionen Verkäufer, darunter Kleinunternehmen, Mittelständler und weltbekannte Handelsmarken nutzen die verschiedenen Verkäufer-Services von Amazon. Sie vergrößern damit ihren Erfolg und erreichen neue Kunden sowohl bei Amazons Marktplätzen als...
-
Account Manager B2B, Amazon Business Marketplace
vor 3 Wochen
München, Deutschland Amazon TA VollzeitCome build the future with us. Amazon ist eine der führenden e-Commerce-Plattformen weltweit. Mehr als 2 Millionen Verkäufer, darunter Kleinunternehmen, Mittelständler und weltbekannte Handelsmarken nutzen die verschiedenen Verkäufer-Services von Amazon. Sie vergrößern damit ihren Erfolg und erreichen neue Kunden sowohl bei Amazons Marktplätzen als...
-
Senior Strategic Account Mgr, Amazon Ads
vor 2 Monaten
München, Deutschland Amazon Online Germany GmbH VollzeitFor this position, we expect.. - Relevant experience in a client facing role including but not limited to digital marketing, analytics etc. - Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing - Influence process improvement that scales broadly; inventing and simplifying within existing processes - Adept at solving...
-
Account Manager:in
vor 2 Stunden
München, Deutschland Amazon TA VollzeitAmazon ist eine der führenden e-Commerce-Plattformen weltweit. weltbekannte Handelsmarken nutzen die verschiedenen Verkäufer-Services von Amazon. Amazons Marktplätzen als auch im eigenen Online-Shop. wmd) Amazon Business in Teil- oder Vollzeit am Standort München. B2B-Geschäft. Ihre Online-Bewerbung mit Lebenslauf und Anschreiben in...
-
Business Working Student at Amazon Retail
vor 2 Monaten
München, Deutschland Amazon Deutschland Services GmbH VollzeitPursuing a Bachelor’s or Master’s Degree, with an anticipated graduation date after the completion of your internship. - Fluent written and verbal communication in English (Level - C1 or higher). Launch into the corporate world and build relationships with Amazon Retail Vendors. Vendors are one of our key business partners in the Retail organization;...
-
Analytics and Insight Professional, Amazon
vor 2 Wochen
München, Deutschland Amazon Online Germany GmbH - C78 VollzeitBachelor's degree plus 10+ years’ experience in client-facing data analysis roles - 5+ years of consulting experience with a major consulting firm or 5+ years of advertising experience with a top advertiser (agency or client side) - Ability to translate technical aspects of analysis and metrics into actionable insights for the advertiser and both technical...
-
Account Manager B2B, Amazon Business Marketplace
vor 2 Stunden
München, Deutschland Amazon TA VollzeitCome build the future with us. Amazon ist eine der führenden e-Commerce-Plattformen weltweit. Mehr als 2 Millionen Verkäufer, darunter Kleinunternehmen, Mittelständler und weltbekannte Handelsmarken nutzen die verschiedenen Verkäufer-Services von Amazon. Sie vergrößern damit ihren Erfolg und erreichen neue Kunden sowohl bei Amazons Marktplätzen...
-
Executive Assistant, Amazon Business, Eu Cps
vor 2 Monaten
München, Deutschland Amazon Business EU SARL, Niederlassung Deutschland - Q23 VollzeitSeveral years of experience as an Executive Assistant - Experience with executive level calendar management - Experience with domestic and/or international travel coordination - Experience with Microsoft Office Products The Amazon Business CPS team is seeking an exceptionally driven, fast-moving, resourceful and proactive Executive Assistant. We are a...
-
Carrier Manager, Amazon Transportation Services
vor 4 Monaten
München, Deutschland Amazon TA VollzeitAmazon’s Carrier Managers play a central role in our global business. They keep our complex, international supply chains working seamlessly and efficiently. As a Carrier Manager, you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and external partners in our middle mile....
-
Carrier Manager, Amazon Transportation Services
vor 3 Wochen
münchen, Deutschland Amazon TA VollzeitAmazon’s Carrier Managers play a central role in our global business. They keep our complex, international supply chains working seamlessly and efficiently. As a Carrier Manager, you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and external partners in our middle mile....
-
Vendor Services Strategist with German
Vor 6 Tagen
München, Deutschland Amazon TA VollzeitAt Amazon we’re on the lookout for the curious, those who think big and accept Amazon Vendor Services (AVS) is a paid B2B service that aims to help strategic brands partner with Amazon to grow their business. will gain 360-degree exposure to all areas of e-commerce at a Pan-EU level, Core Service: Use your knowledge in deep data analytics to identify...
-
Senior Sales Manager, Amazon Freight Germany
vor 3 Wochen
münchen, Deutschland Amazon TA VollzeitAmazon Freight is looking to hire for a Business Developer, responsible for developing our strategic portfolios through relationship building, engagement activities and ensuring a great customer experience. This individual will analyze market data to identify trends/opportunities, utilize an extensive network of relationships with the relevant industry to...
-
Customer Advisor, Ab de Commercial
vor 2 Monaten
München, Deutschland Amazon Business EU SARL, Niederlassung Deutschland - Q23 VollzeitBA/BSc Abschluss - Mehrjährige Erfahrung im B2B Vertrieb bzw. Account Management - Ausgezeichnetes Kommunikations - und Verhandlungsgeschick sowie Überzeugungsfähigkeit und ein sicheres Auftreten - Verhandlungssichere Deutsch - und Englischkenntnisse in Wort und Schrift Werde Teil von Amazon Business, einem der am schnellsten wachsenden Unternehmen in...
