Junior Customer Support Specialist
vor 8 Monaten
**ABOUT ABBOTT**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**W**ORKING AT ABBOTT**
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
- Career development with an international company where you can grow the career you dream of
- An attractive benefits package
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- A challenging position in a fast-growing crisis independent industry
- To become part of a dynamic, highly educated, highly skilled, and motivated team
- Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
- Multi-national environment, where we foster the development of our talents within the enterprise
Abbott Medical GmbH in Eschborn is looking for a
**Junior Customer Support Specialist (M/F/d)**:
as Remote Care Technical Support Specialist (internal title).
**ROLES & RESPONSIBILITIES**
- Providing technical customer support in the field of Remote Patient Monitoring and Cardiac Rhythm Management (CRM) devices.
- Providing technical information to customers in response to inquiries/reports from the field.
- Performing product evaluations and testing based on reports from the field.
- Providing back-up support to field Clinical Specialists/Territory Managers in the areas of sales support (remote care and device management), regional training seminars and troubleshooting.
- Conducting product training to in-house personnel.
- Assisting in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
- Providing technical response to corporate Abbott website inquiries.
- As needed, providing technical and clinical assistance to Regulatory Affairs personnel (in-house).
- Coordinating efforts with international division staff to resolve product/clinical issues involving international customers.
**EDUCATION & COMPETENCIES**
- Apprenticeship or degree in medical/electrical/mechanical technology or similar or experience in a similar support/troubleshooting/customer service position
- Strong engagement with customers/interpersonal skills
- Excellent verbal and written communication skills in German and English
- Good experience in use of analytical tools and software
- Ability to work effectively within a team in a fast-paced changing environment
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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